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Old 02-07-2015, 07:07 PM   #1  
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Thumbs down Opting-out of APC mobile view?

I use an iPhone to access APC. Lately the site keeps bringing me back to the mobile view even when I click on View Full Site at the bottom of the screen. It usually takes several attempts before I get the full view. Deleting history, cookies, etc. doesn't make any difference.

Is there a way to permanently opt-out of the mobile view? It's awful and I think government's "affordable" care website is more user friendly than the mobile version of APC.

So is there a way to once and for all opt-out of the mobile version of APC?

Thanks
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Old 02-07-2015, 07:17 PM   #2  
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Agreed... The mobile view just started popping up on my iPhone a few days ago... Can't stand it!

Its missing some pretty key features (the ability to skip to last page of a thread for instance). It has made JC a far more user friendly site!
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Old 02-07-2015, 08:26 PM   #3  
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I agree as well.

It keeps forcing me into the mobile site on my tablet. I hate that format.

I can't get to the full site by clicking on "view full site" either. It just refreshes right back to the mobile site.

Please fix that.....
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Old 02-09-2015, 09:05 AM   #4  
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Hi there,

Thanks for your reports and feedback. I am not sure why clicking "full site" isn't taking you to the full site right away, but I will have the techs look into that.

As for the functionality of the mobile site, I will see if there is anything we can do to improve it. What else would you like to see in the mobile version besides the ability to skip to the last page?

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Old 02-09-2015, 09:14 AM   #5  
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Quote:
Originally Posted by BrandiNett View Post
Hi there,

Thanks for your reports and feedback. I am not sure why clicking "full site" isn't taking you to the full site right away, but I will have the techs look into that.

As for the functionality of the mobile site, I will see if there is anything we can do to improve it. What else would you like to see in the mobile version besides the ability to skip to the last page?

Thanks for your reply but what makes you think we even want a mobile version? With all due respect, shouldn't we have an option? If I want a mobile experience I'll get the APC app.

I'd like the ability to PERMANENTLY opt-out of the mobile site because I've never, not a single time seen a mobile site which was as good or better than the desktop version. If I was going blind and needed a MUCH bigger font then maybe I'd consider it but for now I want to browse the apc site just the way I do it on my desktop. iPads, iPhones and other smart devices have much larger screens now than they used to. Almost all websites have a desktop view option and I'd like to keep it that way.
Thanks.
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Old 02-10-2015, 11:32 AM   #6  
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Quote:
Originally Posted by whalesurfer View Post
Thanks for your reply but what makes you think we even want a mobile version? With all due respect, shouldn't we have an option? If I want a mobile experience I'll get the APC app.

I'd like the ability to PERMANENTLY opt-out of the mobile site because I've never, not a single time seen a mobile site which was as good or better than the desktop version. If I was going blind and needed a MUCH bigger font then maybe I'd consider it but for now I want to browse the apc site just the way I do it on my desktop. iPads, iPhones and other smart devices have much larger screens now than they used to. Almost all websites have a desktop view option and I'd like to keep it that way.
Thanks.
Thanks for the feedback. I'll be sure to pass it along.
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Old 04-13-2015, 12:46 PM   #7  
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Thumbs down Mobile view...

.

I'd still like a permanent opt-out option for those of us who use mobile devices and don't like the mobile view.

Today I've been trying to reply to a thread and include an image within the reply, something I did as recently as a few days ago. However, each time I try it Safari simply shuts down and reroutes me to the mobile site asking for me to sign in again!? Over and over again?!!

The continuous tweaks to the mobile site always mess things up. ...and when posting from overseas and/or areas with slow wi-fi, the extra time needed when switching from the default mobile view to the desktop version is VERY frustrating.

Give us a choice! Mine is - I don't want the mobile view!
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Old 07-07-2015, 11:23 PM   #8  
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Lately even if you select the desktop version you still have to be able to close the blocking advertisement box which is right in the middle of the screen.. The little-bitty X which closes the ad is so tiny it took me 7 times to finally close it (ie opened the silly commercial 7 times).

I know that you are trying to force us to use the mobile version of your site but all this is doing is creating resentment toward apc.. I don't like your mobile site and wish I didn't have to pass the latest "close this advertisement window - if you can" test.

I'm sure there are others who prefer to use the desktop site on their mobile devices. Please stop making it harder for us.
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Old 07-09-2015, 08:44 AM   #9  
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Quote:
Originally Posted by whalesurfer View Post
Lately even if you select the desktop version you still have to be able to close the blocking advertisement box which is right in the middle of the screen.. The little-bitty X which closes the ad is so tiny it took me 7 times to finally close it (ie opened the silly commercial 7 times).

I know that you are trying to force us to use the mobile version of your site but all this is doing is creating resentment toward apc.. I don't like your mobile site and wish I didn't have to pass the latest "close this advertisement window - if you can" test.

I'm sure there are others who prefer to use the desktop site on their mobile devices. Please stop making it harder for us.
You shouldn't be getting pop up ads in the mobile view.

What ad are you seeing? What does it say? Can you recall the name of the company listed on the ad?
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Old 07-14-2015, 02:51 AM   #10  
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I actually prefer the mobile app on my iphone, and my friend is interested in downloading it, but can't seem to find it in the App Store. What is the name/is it called again. What should I search for in the App Store.

Thanks.
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