Increase Customer Satisfaction; Aerial Tours
03-19-2017, 10:29 AM
#1
On Reserve
Thread Starter
Joined APC: Feb 2017
Posts: 21
Increase Customer Satisfaction; Aerial Tours
Please forgive me if this is the wrong forum, this is only my second thread here.
I have one interview left with a company that operates out of the Northern Marianas Islands. I don't have the job yet, but I feel pretty about it. If I get it, I'll start out doing discovery flights around the islands until I have enough hours to do 135 ops. I was told that pilots regularly get tipped by the customers, so this got me thinking on how I could maximize tip revenue.
Obviously, I want to make as much $$$ as possible, but more than that, I want to make sure that I'm doing the job to the best of my ability and tips are a fairly good measure of how well you're doing. Does anyone have any recommendations that would make me a better discovery flight pilot?
Thanks in advance!
I have one interview left with a company that operates out of the Northern Marianas Islands. I don't have the job yet, but I feel pretty about it. If I get it, I'll start out doing discovery flights around the islands until I have enough hours to do 135 ops. I was told that pilots regularly get tipped by the customers, so this got me thinking on how I could maximize tip revenue.
Obviously, I want to make as much $$$ as possible, but more than that, I want to make sure that I'm doing the job to the best of my ability and tips are a fairly good measure of how well you're doing. Does anyone have any recommendations that would make me a better discovery flight pilot?
Thanks in advance!
03-19-2017, 09:30 PM
#2
Gets Weekends Off
Joined APC: Mar 2017
Position: Star Commander
Posts: 151
Don't forget to put the gear down
03-20-2017, 05:44 AM
#3
Disinterested Third Party
Joined APC: Jun 2012
Posts: 6,024
Originally Posted by arthur106
Does anyone have any recommendations that would make me a better discovery flight pilot?
03-20-2017, 09:43 AM
#4
Gets Weekends Off
Joined APC: Jan 2017
Posts: 182
Hey Arthur, I'm thinking about applying at that company too. If you go, let us know how it turns out.
03-20-2017, 10:37 AM
#5
Line Holder
Joined APC: Mar 2017
Position: TBD
Posts: 86
tips
I travel a good bit for work and pleasure so will try to help you. Try to know as much about the area as possible so you can communicate the facts of the islands. Make the people feel comfortable and fly smooth since some people are prone to motion sickness. Be friendly and willing to offer advice to people on other parts of their vacation if asked. Basically just provide good service and give the folks a good time.
03-20-2017, 01:58 PM
#6
Wake me up on descent..
Joined APC: Feb 2017
Posts: 35
Think about when you go out to eat at a restaurant. The server who seems miserable to be there and takes forever to get you a refill, is not going to earn as much in tips as the server who is friendly, upbeat & punctual, greets their customers (passengers) with a smile on their face, and acts like they're genuinely concerned about their customers (passengers) comfort & overall sense of well-being.
Just be polite, and do everything you can to make sure they're comfortable.
You'll get into a groove because you can ask the same questions over and over to your ever-changing passengers. Where are you from? - What brings you to the islands? - How'd you hear about us? - Etc.
The fact that you're even asking this says to me you should be just fine.
Just be polite, and do everything you can to make sure they're comfortable.
You'll get into a groove because you can ask the same questions over and over to your ever-changing passengers. Where are you from? - What brings you to the islands? - How'd you hear about us? - Etc.
The fact that you're even asking this says to me you should be just fine.
03-20-2017, 07:14 PM
#7
Gets Weekends Off
Joined APC: Jan 2017
Posts: 182
99% of the Discovery Flight passengers are from Mainland China, so communicating with them might be a little tricky.
03-20-2017, 07:38 PM
#8
All is fine at .79
Joined APC: Sep 2016
Position: Paahlot
Posts: 4,084
Maybe you need to change your viewpoint a little.
How can you do the job to the utmost of your ability?
Tips will follow.
Be a professional first.
How can you do the job to the utmost of your ability?
Tips will follow.
Be a professional first.
03-20-2017, 07:52 PM
#9
Line Holder
Joined APC: Jan 2017
Posts: 27
Not sure if you are a CFI or not, but if so I would maybe get the person in the right seat to fly a bit when you are on the not so scenic parts of the flight. As a CFI that has done my fair share of discovery flights, I always got the best feedback when I explained to them generally what I was doing and how the airplane and airport operated in very basic terms, they all appreciated this. Also, the comment I have gotten the most has been "Wow I didnt think I would get to fly that much." I know you are not taking these folks flying to teach them, but maybe hand them the controls for a couple of minutes, I'm sure it will make their experience much neater.
03-20-2017, 07:59 PM
#10
All is fine at .79
Joined APC: Sep 2016
Position: Paahlot
Posts: 4,084
Originally Posted by TiredSoul
Maybe you need to change your viewpoint a little.
How can you do the job to the utmost of your ability?
Tips will follow.
Be a professional first.
How can you do the job to the utmost of your ability?
Tips will follow.
Be a professional first.
Ok, sorry, you did say that.
Case of foot in mouth on my part.
Learn as much as you can about the sights you're showing.
Ask the customer how much they like you to talk.
Some prefer to enjoy in silence while others may feel you can't fly and talk and chew gum at the same time.
Enjoy.
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