vessbot

They're not idiots, they were led to the wrong impression specifically by design of United's marketing.

deltajuliet

Why are people fighting about a website that advocates the return of flying to mainline?

Propwash72

My favorite was the guy complaining about a weather diversion because they failed to "top off the tanks". These are not people who understand what they're talking about.

rickair7777

Well in fairness at the regional I performed completely unnecessary Wx diversions on several occasions simply because DX was stingy with fuel. Usually for CB, which are unpredictable. This was due to a new fuel policy, which I soon learned to ignore.

At the major it only seems to happen when we're weight restricted and can't carry any bonus gas (or the tanks are simply full on a long flight).

The regionals have a quota for CANX and delayed flights. Their business model is such that they try to achieve their quota... if they have no CANX or delayed flights, they are wasting money which they are not contractually obligated to spend. Rather than customer brand loyalty, they are shooting for minimum contractual parameters. I've literally seen them opt to not repo an available plane with available reserves simply because it was late in the month and their metrics were good so it was cheaper not to bother and spend the money.

Majors tend to strive for brand loyalty, so they will try to minimize delays and CANX at all times. There is of course a limit to how much they'll spend to prepare for the worst (ie nobody staffs enough reserves for major weather catastrophes, or has enough spare planes laying around the system to recover smoothly from things like that).

KCaviator

When did I ever say they did? The quote about the 175 being small was heard on ORD-MLI, in which Metroliners did fly in the past.

saxman66

I get it. Customer service is not very good. Just from jumpseating a lot, we see it first hand.

But when they say there are 65 regionals and biggest ones are Mesa and PSA, it’s hard to take them seriously. Or when they say that more E-17’s are coming and they are horrible for putting them on long non-stop routes. Umm pretty sure there never use to be a non-stop from Madison to SFO. When I went to school in North Dakota, I would have loved the non-stop from Fargo to Dallas that exists now.

Getting RJ’s to be flown by mainline? They would complain about something.


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herewego

I would much rather be in a 175 for MSN to SFO in a window or aisle seat than stuck in a 737 in the center seat.
Had a pax ask if we could get a bigger plane from LGA to CLT and I asked if he would prefer a center seat instead of his window seat. He didn't understand what a center seat was until I explained he'd have another passenger on each side of him fighting for the arm rest. Shut him up real quick.

TheWeatherman

You mean not as good customer service as forcing a person to stick their dog up in the overhead bins, which then obviously dies. Yep, Regionals have a long way to go to match that stellar customer service.

https://www.npr.org/sections/thetwo-...ine-apologizes

rickair7777

I wouldn't give the regionals too much credit there... pets don't fit in RJ bins.

3EngineTaxi

The key thing everyone should agree with is that all flying should be done by mainline. E175s should definitely be flown by mainline.