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What she wanted to hear
Sometimes a passenger will complain because they just don't understand how things work. One night the lead F/A relayed this message from a pax: "Tell the Captain he needs to raise the cabin pressure." I sent a message back that we had double-checked and everything was working just fine. Well, when we were deplaning, here came a scowling little old lady, who snapped: "TWA always fixes the cabin pressure for me!" I mentally saluted my TWA colleague, who had obviously come up with a better response than I had, something like: "Thank you Ma'am -- we'll adjust it right away!" :cool:
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I've always found that in situations like this one, it works well to identify with them. Remind them that it is hot for all of us and we will get it cooled ASAP. Had a couple times at XJT with MEL'd APUs I coordinated an early engine start. If we could do turns with it running then no reason we couldn't crank it up early for some air. I've also refused to board if it was too hot and magically a working air cart was found.
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Welcome to yall
I read this thread when i was in Rome (Italy) for a trip. The travelers themselves aren't exactly known for their politeness these days. A new poll by the nonpartisan opinion organization Public Agenda suggests a lot of travelers leave their manners at home. The research finds that nearly one-third of passengers believe rudeness is a serious problem. More than half of all travel employees say passenger impoliteness is the top source of their on-the-job tension. How so? Well, nearly half of travel workers say they have personally seen a situation where disrespectful behavior threatened to escalate into physical confrontation, according to the study. Almost 20% say disrespect had led to a situation actually getting physical. We don't know if the problem is getting worse, since this is the first survey of its kind. But my instinct tells me it certainly isn't getting any better. So how exactly are we jerks? Here's my list: We can be space hogs. We sprawl all over our seats, consuming valuable armrest room. We fill the overhead bins with our carry-on luggage without leaving some for our fellow passengers. We recline our seats even when they press up against another passenger's knees. In short, we behave as if it's our own private charter flight. That behavior has been the inspiration for devices such as the Knee Defender, which stops a selfish passenger from leaning back all the way by jamming the seat into place. A radical solution? Sure, but what else can you do when people aren't considerate of other passengers? We abuse our cell phones. We don't have the foggiest idea about when we should keep our mobile phones turned on and when we should power them down. We know little about cell phone etiquette, and if you don't believe me just go to an airport (or any other public place, for that matter). You'll hear ringing cell phones, which are second in annoyance only to screaming babies (don't worry; I'll get to those in a second). You'll hear people blabbing on and on at top volume about the innermost details of their personal lives while everyone else pretends they don't hear them. Then, those same careless chatterers get into their cars and drive away. We drive like maniacs. Speaking of cars, one of the most inconsiderate things any traveler can do is to think of the traffic laws as a suggestion rather than a rule. Speed limits? Who needs those when you have a radar detector? Stop signs? Get outta here. Add a cell phone, or a map spread out across the passenger seat, and you have all the makings of a serious traffic accident. When it comes to driving, forgetting your manners isn't just infuriating; it can also be fatal. We don't know when to shut up. It's probably happened to all of us at some point: We board the flight or the train, sit down with a good book, only to find that the guy next to us wants to tell us his life story. I once sat next to an animal photographer on a flight from Frankfurt, Germany, to Miami, Fla., and he would not stop talking, even though I was wearing an eye patch and had a blanket over my head. We understand that there are nervous fliers who need to talk to someone, but why does it have to be us? We are often short with employees. We treat hotel clerks, flight attendants and car-rental employees as if they are our personal servants. We issue orders - no, demands - and when they aren't obeyed immediately we insist on speaking with a supervisor. We don't take "no" for an answer. We think we're always right, even when we know we aren't. One of the most common complaints I get from travel industry employees is that they're tired of the abuse and burned out by being harassed by us. They deserve better. We take our kids where we shouldn't. There are places where young children should never go. A five-star luxury suite is no place for a toddler, for example. A newborn in first-classMost of us love kids, but most parents have a difficult time understanding that their children don't belong everywhere adults do. Dragging your offspring into an airport lounge, or to a business lunch, makes you look like irresponsible and inconsiderate parent. Leave the little ones with a sitter. We scream! Noise is a constant problem when you travel. Exposure to a prolonged racket has been proven to raise your blood pressure, which is the last thing we need when we're on road. But it happens everywhere. Cell-phone users scream into their handsets. Airline passengers scream at gate agents; curbside check-in agents scream at air travelers (although, to be fair, it's so that they can be heard over the traffic noise). While most of the screaming is unintentional, some of it has a purpose, which is to berate, intimidate and browbeat travel employees into seeing things a traveler's way. Now that's rude. We lie. We fib our way through our trips as if it's Joe Isuzu's very own vacation. Did we take anything out of the minibar? No way, we say between mouthfuls of a Snickers snatched out of the so-called "honor bar." We reserve a vehicle from a car-rental company but have no intention of showing up. We plug our own headsets into the armrest and enjoy an in-flight movie without paying for it. But why not? Doesn't the travel industry lie to us, too? Maybe, but as my mother always said, two wrongs don't make a right. We make thoughtless comments. Maybe we think that because we're traveling, and we'll never see the people we encounter again, we can forget about our manners. But that's a bad reason to behave like a Neanderthal. Just last week, I interviewed an airline customer-service agent in Miami for whom English was a second language. He told me the story about a time when he denied a passenger a seat on a flight (it was overbooked) and the passenger demanded to talk with a supervisor. When the boss arrived, the passenger exclaimed, "Finally, someone who speaks English!" It was an extremely hurtful thing to say to someone who was doing his best to communicate. We request a lot more than we deserve. We demand free tickets, upgrades to first class, hotel suites and cabins with balconies when things don't go our way. We don't even bother to wonder what would happen if everyone whose toilet didn't flush or whose flight didn't take off on time asked for the world. We don't even take a moment to find out if we're actually entitled to these favors. As a result, we end up parked at the front desk making outrageous demands - and leaving the overworked, underpaid employees to find a way to say "no" without provoking a fight. Come on. So, how do you and I make the travel industry more civil? Public Agenda says rudeness, and politeness, are a two-way street. Or, put differently, niceness is contagious. So if we make an effort to be courteous, chances are we'll get the treatment you believe you're entitled to. Just a thought for the next time you travel. See ya every one Hot in Miami .....! SexyJeny:) |
Uh huh.... sure. You read this while in Rome on a trip as a 777 FO. After quitting your job as a Gulfstream V CA. After your stint as a military pilot. All at age 20-something, eh?
Puh- lease, Jeny. As another poster here has notified you previously, this is a web site for REAL airline professionals. Please, show some integrity.
Originally Posted by SexyJeny
(Post 223339)
Welcome to yall
I read this thread when i was in Rome (Italy) for a trip. The travelers themselves aren't exactly known for their politeness these days. A new poll by the nonpartisan opinion organization Public Agenda suggests a lot of travelers leave their manners at home. The research finds that nearly one-third of passengers believe rudeness is a serious problem. More than half of all travel employees say passenger impoliteness is the top source of their on-the-job tension. How so? Well, nearly half of travel workers say they have personally seen a situation where disrespectful behavior threatened to escalate into physical confrontation, according to the study. Almost 20% say disrespect had led to a situation actually getting physical. We don't know if the problem is getting worse, since this is the first survey of its kind. But my instinct tells me it certainly isn't getting any better. So how exactly are we jerks? Here's my list: We can be space hogs. We sprawl all over our seats, consuming valuable armrest room. We fill the overhead bins with our carry-on luggage without leaving some for our fellow passengers. We recline our seats even when they press up against another passenger's knees. In short, we behave as if it's our own private charter flight. That behavior has been the inspiration for devices such as the Knee Defender, which stops a selfish passenger from leaning back all the way by jamming the seat into place. A radical solution? Sure, but what else can you do when people aren't considerate of other passengers? We abuse our cell phones. We don't have the foggiest idea about when we should keep our mobile phones turned on and when we should power them down. We know little about cell phone etiquette, and if you don't believe me just go to an airport (or any other public place, for that matter). You'll hear ringing cell phones, which are second in annoyance only to screaming babies (don't worry; I'll get to those in a second). You'll hear people blabbing on and on at top volume about the innermost details of their personal lives while everyone else pretends they don't hear them. Then, those same careless chatterers get into their cars and drive away. We drive like maniacs. Speaking of cars, one of the most inconsiderate things any traveler can do is to think of the traffic laws as a suggestion rather than a rule. Speed limits? Who needs those when you have a radar detector? Stop signs? Get outta here. Add a cell phone, or a map spread out across the passenger seat, and you have all the makings of a serious traffic accident. When it comes to driving, forgetting your manners isn't just infuriating; it can also be fatal. We don't know when to shut up. It's probably happened to all of us at some point: We board the flight or the train, sit down with a good book, only to find that the guy next to us wants to tell us his life story. I once sat next to an animal photographer on a flight from Frankfurt, Germany, to Miami, Fla., and he would not stop talking, even though I was wearing an eye patch and had a blanket over my head. We understand that there are nervous fliers who need to talk to someone, but why does it have to be us? We are often short with employees. We treat hotel clerks, flight attendants and car-rental employees as if they are our personal servants. We issue orders - no, demands - and when they aren't obeyed immediately we insist on speaking with a supervisor. We don't take "no" for an answer. We think we're always right, even when we know we aren't. One of the most common complaints I get from travel industry employees is that they're tired of the abuse and burned out by being harassed by us. They deserve better. We take our kids where we shouldn't. There are places where young children should never go. A five-star luxury suite is no place for a toddler, for example. A newborn in first-classMost of us love kids, but most parents have a difficult time understanding that their children don't belong everywhere adults do. Dragging your offspring into an airport lounge, or to a business lunch, makes you look like irresponsible and inconsiderate parent. Leave the little ones with a sitter. We scream! Noise is a constant problem when you travel. Exposure to a prolonged racket has been proven to raise your blood pressure, which is the last thing we need when we're on road. But it happens everywhere. Cell-phone users scream into their handsets. Airline passengers scream at gate agents; curbside check-in agents scream at air travelers (although, to be fair, it's so that they can be heard over the traffic noise). While most of the screaming is unintentional, some of it has a purpose, which is to berate, intimidate and browbeat travel employees into seeing things a traveler's way. Now that's rude. We lie. We fib our way through our trips as if it's Joe Isuzu's very own vacation. Did we take anything out of the minibar? No way, we say between mouthfuls of a Snickers snatched out of the so-called "honor bar." We reserve a vehicle from a car-rental company but have no intention of showing up. We plug our own headsets into the armrest and enjoy an in-flight movie without paying for it. But why not? Doesn't the travel industry lie to us, too? Maybe, but as my mother always said, two wrongs don't make a right. We make thoughtless comments. Maybe we think that because we're traveling, and we'll never see the people we encounter again, we can forget about our manners. But that's a bad reason to behave like a Neanderthal. Just last week, I interviewed an airline customer-service agent in Miami for whom English was a second language. He told me the story about a time when he denied a passenger a seat on a flight (it was overbooked) and the passenger demanded to talk with a supervisor. When the boss arrived, the passenger exclaimed, "Finally, someone who speaks English!" It was an extremely hurtful thing to say to someone who was doing his best to communicate. We request a lot more than we deserve. We demand free tickets, upgrades to first class, hotel suites and cabins with balconies when things don't go our way. We don't even bother to wonder what would happen if everyone whose toilet didn't flush or whose flight didn't take off on time asked for the world. We don't even take a moment to find out if we're actually entitled to these favors. As a result, we end up parked at the front desk making outrageous demands - and leaving the overworked, underpaid employees to find a way to say "no" without provoking a fight. Come on. So, how do you and I make the travel industry more civil? Public Agenda says rudeness, and politeness, are a two-way street. Or, put differently, niceness is contagious. So if we make an effort to be courteous, chances are we'll get the treatment you believe you're entitled to. Just a thought for the next time you travel. See ya every one Hot in Miami .....! SexyJeny:) |
Originally Posted by flyguyniner11
(Post 223217)
whats wrong with apologizing, these people pay good money and they want to know we are doing everything we can do help them get there safely and on time, what could it hurt to say your sorry and make them feel like you care a little bit?
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Originally Posted by SAABaroowski
(Post 222931)
Up until this point I have had good experiences with Passengers, but today some old miserable bastard almost put me over the edge. Our APU was MEL'd so it was hot, we were in EWR ready to close the door and push, this guy wouldnt take his seat because he said it was too hot on this "small piece of sh*t airplane" The F/A told him if he would take his seat we would be able to push back and start the engines and get the A/C going, after him complaining some more, he took is seat (complaining the whole time to a CAL F/A on her way home)............. well my leg, and my landing was a little firm, I dunno maybe it was the fact that I put it down on the right main first, but when he was leaving he loudly says "I think you left the strut in EWR, I laughed because I thought he was joking but then in the jet way he continues to LOUDLY and rudely say I left the strut in Newark blah blah (very loud & rude at this point), I dunno I told him I was sorry but at least I got him here safely..................not a big deal but the lack of respect for myself, my crew, and my airplane for some reason bothered me, we were in the airplane long before him, it was hot for us as well, total disregard........... I envisioned myself drop kicking him up and down the jetway.............
Anybody else have a bad PAX experience? "Do you want to fly to your destination on this flight? Then sit down, behave, and watch your language please." You don't owe anyone an apology for a firm or hard landing! Do Quarterbacks apologize to their fans for interceptions? by saying sorry you gave him the freedom and confidence to lambast you more in the jetway! Imagine how nice it would've been without THAT GUY on your flight for you and your crew, the CAL FA, and your other pax. My last bit of soapbox time: my FA always knows they can kick someone off for being drunk, smelly, disrespectful, or rude, they just have to say the word. A good policy, especially for a one FA cabin. |
Originally Posted by Slice
(Post 223360)
They don't pay good money and that's the problem. They're paying 1990 prices in 2007 while fuel prices continue to rise and have the nerve to ***** about it. You want to be treated like royalty and pampered, buy a seat in the skybox. Pay bleacher prices and your service is adjusted accordingly.
Truer words have never been spoken................... |
If your passengers complain, kick them in the shin.
They'll be so busy whining about their nice new bruise that they'll completely forget about the hot plane and your terrible landing. |
Originally Posted by Paok
(Post 223134)
Bahahaha Saab Cant Land Saab Cant Land Muahahahahaha :)
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Originally Posted by GravellyPointer
(Post 223387)
I don't think I'm the only one who thinks this, but from the first cussword and his refusing to comply with the FA and show respect, he should have been on the short list for getting KICKED OFF the plane. Looks like you're the FO but make your opinion known to the CA. I guarantee his words and actions made other pax uncomfortable. So it's hot and -APU, 49 others have the same problem, and nobody wants to wait for the next possibly oversold flight. All you can do is apologize for the temps and ask pax to be tolerant. A hot cabin doesn't give a pax liscense to not behave properly.
"Do you want to fly to your destination on this flight? Then sit down, behave, and watch your language please." You don't owe anyone an apology for a firm or hard landing! Do Quarterbacks apologize to their fans for interceptions? by saying sorry you gave him the freedom and confidence to lambast you more in the jetway! Imagine how nice it would've been without THAT GUY on your flight for you and your crew, the CAL FA, and your other pax. My last bit of soapbox time: my FA always knows they can kick someone off for being drunk, smelly, disrespectful, or rude, they just have to say the word. A good policy, especially for a one FA cabin. |
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