UflyMike
10-18-2011 | 11:40 AM
#12
On Reserve
Joined: Oct 2006
Posts: 17
Likes: 0
Just got notified of this thread and wanted to address a few issues the best I can.
@TheBills: First, warranty. Warranties in the industry last 1-year, 3-years, or 5-years. The only one I have seen that lasts five years is David Clark. You have, in fact, owned your UFM for 4 1/2 years which equates to over 9,000 hours of use for a professional pilot. That is a lot of wear and tear for anything, even if it is well taken care of.
We closely scrutinized our warranty policy and found that parts that fail out of defect or workmanship (which is what all companies warranties cover) usually do within the first year. We are not a multinational corporation with deep pockets capable of giving everyone free repairs on our products till the end of time, we are just a small family business.
I wish I could make our product bulletproof, but it is not possible. All headsets utilize mechanical components that will eventually wear out, there is no way around it. Because of this, we designed our headset to be repaired at minimal cost. The highest cost of a single repair is $47, which includes the part, labor, and return shipping. Anything beyond that only adds to the cost of the part. We make absolutely nothing doing repairs on either parts or labor, these costs simply cover our costs.
Second, shipping. We return products to the address on file unless told otherwise either over the phone or in the requested info note to be included with the repair. We do not simply return packages to the return address on the receiving box as they are often incorrect and unreliable. I am not concerned about whose "fault" it is, I am only concerned with getting the problem resolved. We are doing everything we can to get your packaged delivered to the correct address one way or another at not additional cost to you.
Like SalukiPilot4590 said, these things happen.
If you need anything else, feel free to contact us at 719-531-7226.
@cantwin - Sounds like the ANR is getting overwhelmed. Try turning down the volume at the headset or comm panel. Seems to work for most individuals with this kind of problem.
@Three Green - You are correct, sounds like you need to turn down the mic gain. Your adapter should have come with a jewelers screwdriver to make this adjustment. Simply turn the pot 10-15 degrees at a time counter-clockwise to turn down the gain. Be careful not to go too far as the pot only has 270 degrees of travel before hitting a stop.
Brandon
UFlyMike
@TheBills: First, warranty. Warranties in the industry last 1-year, 3-years, or 5-years. The only one I have seen that lasts five years is David Clark. You have, in fact, owned your UFM for 4 1/2 years which equates to over 9,000 hours of use for a professional pilot. That is a lot of wear and tear for anything, even if it is well taken care of.
We closely scrutinized our warranty policy and found that parts that fail out of defect or workmanship (which is what all companies warranties cover) usually do within the first year. We are not a multinational corporation with deep pockets capable of giving everyone free repairs on our products till the end of time, we are just a small family business.
I wish I could make our product bulletproof, but it is not possible. All headsets utilize mechanical components that will eventually wear out, there is no way around it. Because of this, we designed our headset to be repaired at minimal cost. The highest cost of a single repair is $47, which includes the part, labor, and return shipping. Anything beyond that only adds to the cost of the part. We make absolutely nothing doing repairs on either parts or labor, these costs simply cover our costs.
Second, shipping. We return products to the address on file unless told otherwise either over the phone or in the requested info note to be included with the repair. We do not simply return packages to the return address on the receiving box as they are often incorrect and unreliable. I am not concerned about whose "fault" it is, I am only concerned with getting the problem resolved. We are doing everything we can to get your packaged delivered to the correct address one way or another at not additional cost to you.
Like SalukiPilot4590 said, these things happen.
If you need anything else, feel free to contact us at 719-531-7226.
@cantwin - Sounds like the ANR is getting overwhelmed. Try turning down the volume at the headset or comm panel. Seems to work for most individuals with this kind of problem.
@Three Green - You are correct, sounds like you need to turn down the mic gain. Your adapter should have come with a jewelers screwdriver to make this adjustment. Simply turn the pot 10-15 degrees at a time counter-clockwise to turn down the gain. Be careful not to go too far as the pot only has 270 degrees of travel before hitting a stop.
Brandon
UFlyMike
10-26-2011 | 08:44 AM
#14
Thread Starter
Gets Weekends Off
Joined: Jul 2008
Posts: 191
Likes: 0
Well, I have to apologize for a bad review. Uflymike sent me a loner and have been helpful in getting my repaired mic back (that went to the wrong address). So, if your wanting the mic, its a nice setup. Even though I had to repair the boom for $47, im pretty happy with it, and would recommend it.
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