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Clearer now Captain?
At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.
Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.
I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.
And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.
I am sensing that FNG might have received a turbo wedgie or two in his day.Originally Posted by FNGFO
It's not amazing at all if you can connect the dots. Contract employees at a NKS station had a service failure, and you're trying to paint all of Spirit with the simple minded brush of "they simply don't care" as the proof of your thesis that Spirit isn't a "quality airline". Much like United was painted with a broad brush for someone it contracts to.Clearer now Captain?
At no point did I argue that it was reasonable to have to wait that long to claim bags, nor did I argue that it was acceptable for have no employees there for the claim for 4 hours. Don't put words in my mouth please. What I did argue was that it was unreasonable for a passenger to expect a ULCC to send their bags to them after such a service failure given that it falls outside of the model.
Does that suck? Yup. But for some reason they rode on us instead of a legacy for that trip. Probably for the price point and direct flight convenience that comes with the lack of frills.
I am pleased with our standings in the WSJ findings, but I'm not embarrassed at all about "how awful" we are. Mainly because I know what we are, and what we offer. I'm sure the list of passengers who are truly ****ed off at United for their service failures is long and distinguished. But I'm not trying to pass one off experiences as proof of the failure of the company here.
And really, the underlying message is that your panties are in a snit because NKS rated better than your employer in one study during one year, and you're here to throw shade at them.