When United and Continental merged, after a while the quality of the product from a customer point of view started to gradually then sharply decline. Not to mention the PR nightmares that UAL had regarding Dao and now a FDX deadhead lawsuit. Im surprised that the attrition rate in the PR department hasnt been sky high. Anyway do you think that UAL should read a take a few pages from the book by the former CEO of Continental, Gordon Bethune, From Worst to First?
https://www.amazon.com/Worst-First-C...n+bethune+book
It's a great book of how the CEO got the company from its almost 3rd Ch11 to ranked 1st in the industry. He let employees do whatever they needed to do their jobs, let them rewrite the whole ops manuals, and even gave them incentives ($65/every month of D:0) to get flights out on time. Why cant UAL take the airline back to its CAL days where pax got treated with dignity and got flights they wanted to where they wanted to go.
Here's a great commercial CAL did back in '09 before they got merged. This ad showed just how well CAL was at attracting and retaining customers. Also showed off their new fleet.
https://www.youtube.com/watch?v=Bw6RVa7GZA8
If only UAL was like this

LMAO. Gordo was a master snake oil salesman. No thanks.

When it comes right down to it, I'd prefer this contract over that reputation.

TCATESTOK .. You're a troll and an idiot. Take a look at the stats for the last 12 months and re-examine your misconceptions. It's been an uphill slog to undo the damage that Smisek (Legacy Cal) did while at the helm, but we are making progress. Go crawl back in your cave.

Wow really? Im just stating my opinion based on reading the book as to how great CAL turned out with Bethune at the helm and how UAL could try some tactics like it to get out on top. I mean that incentive plan was genius. Sure it cost the company money to implement but it got employees throughout the company to try their best to push on time and even increased moral.

Blah Blah Blah........Idiot

Ok so then explain it to me. How did Bethune screw up CAL? And why is he considered a snake oil salesman?

He fixed CAL but "screwed up" the employees. He had the pilots working at FAR work rules and below industry pay—and liking it. He was a jedi master, "This isn’t the contract you’re looking for. Move along." And then was asked to please take $50M and leave. Smart guy.

He "screwed up" the employees? By empowering them and letting them do their jobs without much interference from management? Also the 65 buck D:0 incentive?

I have no time for idiots, time to block TCATESTOK