I’ve said it before. If the company was smart they would sell on the website, logo luggage that fits the specific size requirement for a personal item (under the seat) and a standard carry on (overhead). No measuring by the agent allowing for a quicker boarding process.

In one of those Spirit 101 videos from a few years ago they showed the good looking man and woman undressing to show just how much can be fit in a personal item. Those bags were not like any I’ve seen in a store and presumably fit the personal item sizer exactly. Why are we not selling those bags?

Only five months ago a family member flew Spirit and had her checked bag misplaced, never arrived at the destination. 18 or so hours later it was delivered to her address, almost 50 miles away from the destination airport. She even received "live" updates from the contracted delivery service. Had driver's name, car details, and was able to track the location.

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Nice job Frontier. Industry bottom rankings and contract.

Well, at least, there’s no race to the bottom... is there.

^^^This^^^

The only difference with the ULCCs is the steep learning curve for the revolving door experience level and understaffing of contract (ground) employees. Good news? Unlike their legacy counterparts, they're at least motivated.

Who cares?

As a pilot, I’m interested in MY conditions, not the conditions of the passengers.

I find United bloody awful to fly on, but it’s certainly in the top 1% of pilot jobs on earth.

If I want to get pampered, business class on Qatar is hard to beat, but I certainly wouldn’t want to work for them.

People want Saks Fifth Avenue production for Walmart prices. Not gonna happen at Spirit.

What you are going to get at Spirit is a cheap fare. That's it. Cheap. As in, "I'm willing to accept that I'm not going to get as many amenities or as much operational reliability because I'm getting the ticket for half price" cheap.

That being said, I think the article shows what we've known at Spirit for a little while: our operation is getting a lot better. Not perfect. Better.

But from a previous poster's comment - who cares? As a pilot I care about money, schedule, and QOL. Not what the charge is for an overhead bag. I think all pilots generally do our best to serve our PAX well in our area of the operation, knowing that it has some impact on our long term career. But at the end of the day how great a company is to fly on means very little about how great it is to work for.

That’s the point I was trying to make - in hindsight I didn’t do a very good job of it!

Sh*t happens at every airline. Good lord.

A couple days after Xmas my Gf flies home. One leg out of IAH. Gets there 2.5 early. Checks a bag. Her bag didn’t make it on the flight.

Legacy or not. They are all going to screw things up at some point. It is what it is.

True... airlines screw the pooch... its just that some screw the pooch better than others. Just sayin.