Quote:
Originally Posted by sailingfun
You just nailed the difference between 6% profit sharing and 15%.
Not taking sides here, but if you're referring to Delta, those guys bail faster than we do during deplaning. And I fly on both of us often. Our customer service onboard is great in my experience. Too bad others haven't had the same experience here.
And I'm pretty sure we care about our operation every bit as much as they do. The Delta worship is getting old.
Only a pilot could come up with a dumb theory like tying overall customer service to staying onboard to till the last pax. If you want to stay, stay. But customer experience is far more complex. Updating pax and minding the seatbelt sign are much more meaningful to them. If you didn't do any of that and then stick around, all they want to do when they see your big dumb face at the end is slap it.