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Anyone can call a unit and pretend to be Gen XX. It could be someone who actually was/is a General, or someone who lives down the street from the member who wants the data for unknown reasons.
Your commander should assure the caller, that the member has complied with required USERA notification. The commander can confirm with the member, that he/she is performing duty if the commander wants. Unless someone showed me a DOD ID and I knew they required knowledge of the members schedule, I would be hard pressed to give out any specific information. Even confirming the member is in your unit to an unknown person on the phone is giving privileged information away.
I've seen schedulers give out more info to someone they did not know via the phone, than they would ever give out to even their next door neighbor who they do know. Think of a phone call to a unit as a random telemarketing phone call and you will usually be fine.
Geneva Convention: Name, rank and serial number.Originally Posted by kwri10s
If "someone" calls your commander unless that commander can verify exactly who he/she is talking to, they should never give out OPSEC info. Even verifying data is a major OPSEC violation if you do not know exactly who you are talking to. Confirming a service members location and duty schedule to an unknown person on a phone is a major NO-NO. Anyone can call a unit and pretend to be Gen XX. It could be someone who actually was/is a General, or someone who lives down the street from the member who wants the data for unknown reasons.
Your commander should assure the caller, that the member has complied with required USERA notification. The commander can confirm with the member, that he/she is performing duty if the commander wants. Unless someone showed me a DOD ID and I knew they required knowledge of the members schedule, I would be hard pressed to give out any specific information. Even confirming the member is in your unit to an unknown person on the phone is giving privileged information away.
I've seen schedulers give out more info to someone they did not know via the phone, than they would ever give out to even their next door neighbor who they do know. Think of a phone call to a unit as a random telemarketing phone call and you will usually be fine.