Another great story
01-31-2018, 05:28 AM
#32
Gets Weekends Off
Joined APC: Feb 2015
Position: Cabin Temp Management Specialist
Posts: 277
Originally Posted by ShyGuy
+1
SW has been nothing short of fantastic for when I've jumpseated on them and when my family has bought tickets on them. Very happy customers!
SW has been nothing short of fantastic for when I've jumpseated on them and when my family has bought tickets on them. Very happy customers!
Granted, my mom is pretty much the prototypical sweet lil old lady, but still. The fact that this captain was willing to go out of his way to help her just blew her away, and you can bet the story made the rounds at bridge.
Can you imagine a captain at Delta, or American, doing something like this? I can't, and I can't recall ever having seen any of those guys pushing a wheelchair.
I told this story during my interview and I told them that I wanted to be the guy pushing that wheelchair one day and I meant it. To me, it epitomizes what makes us different, and the day we stop doing things like this for our passengers is the day we become just another big, dumb airline.
01-31-2018, 07:23 AM
#33
Gets Weekends Off
Joined APC: Jun 2015
Posts: 4,116
If you had spent any time at Delta you would appreciate how much in error you are about conclusions of how pilots and other employees care for our customers.
In 30+ years i have pushed wheelchairs. Bought food. Sent special items. And even literally given a pax the shirt off my back. And i have seen many other employees over the years do likewise.
You dont get to be a 'big dumb airline' by mistreating your customers.
In 30+ years i have pushed wheelchairs. Bought food. Sent special items. And even literally given a pax the shirt off my back. And i have seen many other employees over the years do likewise.
You dont get to be a 'big dumb airline' by mistreating your customers.
02-03-2018, 11:18 PM
#34
Gets Weekends Off
Joined APC: Feb 2018
Position: 737 LEFT SEAT
Posts: 136
That's what unions are for...
Originally Posted by flensr
Sadly enough, I was right seat on a trip where this happened 
Plane pulled up in the gate next to us right as the gate agent showed up, with about 30 no-shows. CA asked about them, was told they were transfers from the plane that just pulled in. CA asked gate agent to open up boarding again, gate agent and entire supervisor chain through ops refused. We still had a cargo door open so it wouldn't have even added more than 5 minutes to push time, so CA called the company.
Company said push, leaving the transfers behind.
Cargo door closed sometime later, and we still pushed 5-10 min late, with about 30 sad faces in the terminal watching us until we pushed.
But we were something like second in the industry for on-time performance that month, so high fives for the company execs and 2 million buck payraise for our next CEO. Pretty clear where the priorities are
Quite the contrast from SWA.
Plane pulled up in the gate next to us right as the gate agent showed up, with about 30 no-shows. CA asked about them, was told they were transfers from the plane that just pulled in. CA asked gate agent to open up boarding again, gate agent and entire supervisor chain through ops refused. We still had a cargo door open so it wouldn't have even added more than 5 minutes to push time, so CA called the company.Company said push, leaving the transfers behind.
Cargo door closed sometime later, and we still pushed 5-10 min late, with about 30 sad faces in the terminal watching us until we pushed.
But we were something like second in the industry for on-time performance that month, so high fives for the company execs and 2 million buck payraise for our next CEO. Pretty clear where the priorities are
Quite the contrast from SWA.
Their are all kinds of creative reasons we can have NOT to push.... believe me, we have the ability to dry ram a big fat cinder block into the egg heads rectums any time we want. IF, it's for the good of the passengers of course, and only IF.
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