Let’s hear your horror stories!

 

Sure!
Five years ago, I turned down a Delta interview to come to SWA, with world class culture.
The end.

 

Do you think they’d offer you another interview?

 

Am I the only one concerned about having a job in the near future? Nobody remembers their April trip that got cancelled. But everyone who got hosed will remember the time that SWA destroyed their Christmas 2022. This isn’t good. BoJo needs to be fired. Anyone who said we didn’t need new scheduling technology needs to be fired. VP of ground ops must be fired. This is a perpetual motion event now.

Good Jet. But I’m in BUR and the Jet is in BNA. Oh and scheduling thinks I’m in AUS.

 

You’re not alone… I’ve had the same thoughts the past few days. Hope you make it home soon. I made it home after a 4-day from hell on the 25th, but only after giving up on contacting CS and just JS home offline.

 

I got lucky. Commuted in off line.
Two reroutes on day one.
Two cancellations on day two and ferried into be into position for day three.
Day three went fine even going through Denver.
Commuted home off line.

On day two we were delayed due to visibility in Southern California. The dispatcher and I wanted to push as soon as we saw an improving trend, so we boarded….and the visibility took longer than we expected to improve. The “A” FA (whose Dad is a Captain, and who is learning to fly herself) kept our guests entertained with Christmas music, jokes, games, and organized cockpit tours for the kids (and a few kids at heart). We sent many kick tails that day!

Bought dinner and drinks for two crews on night one. On night two I bought for the FO and another FO who was missing his crew. We ordered Dunkin Donuts and coffee on the app for the crew on day two and picked it up after we got through security. And we gave away a few hundred bucks worth of Starbucks gift cards to everyone we ran across from rampers, to Ops agents, to FAs - and especially to my commute crews. Even got one in return from a kind customer.

The key to happiness is commuting off line. 😉

So not a horror story, but I think we needed to hear some good news in the midst of the apocalypse we are seeing out there now. I learned something that somehow I missed over the last nine years of slam clicking. I learned that this company employs good people who will work tirelessly on behalf of our guests. I learned that a little recognition goes a long way. And I learned that there actually IS a somewhat unique culture here, but we can’t count on management to foster it. It’s up to us. Sometimes that means taking out your wallet, sure. But oftentimes it could be as simple as taking the gate checked bags down to the ramp to save tired rampers a trip. Or telling FAs “I know you’re not being paid right now because the door is open. I’m sorry about that. Here’s my phone, order anything you want on the ChickFilA app and I’ll run upstairs and grab it for you.”. Or even as little as reminding the crew, “We don’t fly hungry. Say the word and I’ll throw the flag and make sure we get food”. I never realized the culture was real…and I never realized that it probably wasn’t real to me because I never chose to participate in it.

So it was a tough Christmas and it’s probably going to be a tough New Years. But if we take care of one another (and find another way to commute to and from work), we’ll probably be ok… (provided we stay in business. #Eeyore)

 

You are definitely not the only one. Things need to change at SWA. I don't see our current trajectory as sustainable. No way.

 

Well said, Zap

 

Everyone has had a tough week but more than 2600 canceled already today is insane. Don’t understand why SW seems to be so much more affected than everyone else.

 

They’ve been warned over and over this was imminent at some point and they blew it and all proposals to prevent it off.

They’re now deer in the headlights when it come to figuring this out.

More than 10000 preventable holiday cancellations must have consequences.