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05-06-2021 | 03:24 PM

#21

CincoDeMayo

That/It/Thang

Joined: Aug 2020

Posts: 3,500

Likes: 362

Quote:

Originally Posted by pilotnicco

You summed it up perfectly, but I was basically just referring to what you said. If you have 1 day left, they're more likely to call that person vs someone with 4 days left. Assuming it's a day trip or something.

Which is why when on reserve, never answer the phone when they call. Let them leave a message, and you can use your call back window to verify it’s a legit reserve assignment, if not, you can call back and discuss. If it’s legit, you can call back and accept. Nothing worse than answer a phone at 3am and trying to process if you were the legit person to get tagged with that trip.

05-06-2021 | 06:04 PM

#22

Meep

Gets Weekends Off

Joined: Feb 2020

Posts: 498

Likes: 0

Quote:

Originally Posted by CincoDeMayo

Ive put them on hold for a couple minutes while I’ve verified. If they’re going to call me at 2am, I have no problem verifying it’s correct.

05-06-2021 | 06:21 PM

#23

Tranquility

Line Holder

Joined: Sep 2014

Posts: 1,691

Likes: 21

From: 60’s Tech, Right

I would love for my missed call answering deal to be the same hold music they play. They can’t record a voicemail till they hear at least 1 full loop.... Fair is fair....

05-06-2021 | 10:28 PM

#24

symbian simian

Line holder

Joined: Nov 2013

Posts: 4,179

Likes: 257

From: Aircraft & Seat: old & hard

Quote:

Originally Posted by Tranquility

I would love for my missed call answering deal to be the same hold music they play. They can’t record a voicemail till they hear at least 1 full loop.... Fair is fair....

Previous company. Whatever way you went through the menu, no way to talk to a scheduler, just “email us”, “leave a message and we will call you back” & “contact your Chief “. Changed my voicemail to:”Hi, this is me. If this is CS, listen carefully, my menu options have changed. If you want to give me my go home flight info, leave a message. If you want me to extend, no thanks “ or something like that. Didn’t go over too well.....

05-07-2021 | 09:30 AM

#25

CincoDeMayo

That/It/Thang

Joined: Aug 2020

Posts: 3,500

Likes: 362

Luckily I can count on one hand the number of schedulers I would like to screw with on a call.

05-07-2021 | 03:32 PM

#26

DrDHD

Gets Weekends Off

Joined: Oct 2019

Posts: 439

Likes: 0

Reserve here is no treat. No different then a regional. If you are a Line holder, it’s a world of a difference.

05-07-2021 | 03:34 PM

#27

GrumpyCaptain

Gets Weekends Off

Joined: Feb 2018

Posts: 314

Likes: 1

It used to be epic, needed great seniority to hold it...

05-07-2021 | 06:22 PM

#28

Qotsaautopilot

Gets Weekends Off

Joined: Oct 2010

Posts: 4,603

Likes: 0

Quote:

Originally Posted by DrDHD

Reserve here is no treat. No different then a regional. If you are a Line holder, it’s a world of a difference.

Junior on rsv sucks. Senior on rsv is great still. Problem is most folks can hold lines before they get senior on rsv so they never experience the great and just assume rsv sucks.

Suck is defined mostly by the RAP youre on and the days of the week you’re on it. Also by the the seniority of the folks on that Rap and those days with you.

That said there has been a bit less of a customer service vibe from schedulers in the last year or so. I wouldn’t say blatantly violating the contract but more like like of training and having to work the FAs too. Then when you politely raise a concern it’s not as friendly as in the past. We need pilot only schedulers and we also need all of us to know our contract so when the next guy who does know it isn’t met with resistance when he raises a concern.