Im all for it.

But in the end, when our customer service consists of agents beating up passengers in BWI, or fighting with each other in PHL, that won’t work.

Im amazed how we see this on a daily basis yet it manages to elude the C suite team.

The harm is that they are dumping all their current customers and hoping the new ones show up. They only have a few quarters to pull it off before the cash runs out.

In fairness, it usually looks like self defense.

The current type of customer doesn’t pay enough for the business to be viable. They have to switch. The new plan may not work but the old plan definitely doesn’t

In PHL they were scream obscenities at each other in view of the guests.

The entire hood culture has to change. The actual language used, body language, and general decorum must change. We are hiring agents that talk to the guests like it’s someone on their block.

Andrew Yang had it right; we need UBI. Carve out some gib me’s for travel, and we’re a profit generating Tyrannosaurus!

Curious to know why they think they can upmarket without changing seat pitch and seat comfort. Those seem like the starting point.

That’s what the BFS and blocked middle premium seating are in the short term. From what I can tell seat pitch will supposedly change (at least in the premium section) starting in 2025. Along with in seat power? Who knows. I’ve yet to see this management team implement anything effectively. One would think in order to work these cabin configuration changes would need to take place in relatively short order so that higher end customers giving the new product a try wouldn’t get frustrated at an inconsistent product and bail back to the legacies.

Target keeps ****ing off their customer base with wokeness. Last year they lost 10billion in valuation in less than 10 days.

I've noticed business travelers in the last month. Not more than normal or an uptick... But a group of guys in sport coats waiting to board that I've never seen before. And overhead space is running out. So maybe if we ditch the ratchet gate agents in certain cities we might be moving in the right direction. But eff the guy who squeezed millions from this place before the next batch of furloughs and zeroing out everyone's stocks. I just don't see how he's still here. If an ops guy were CEO that would be one thing but he's a bean counter and he sucks at it.