Airline Pilot Central Forums - Captain Feeds Pax on Delayed Fight

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Quote:

Originally Posted by Larry in TN (Post 3840596)

In Basic Indoc, there is a module on customer engagement where situations like this are discussed. The company absoutely wants us to do this and will reimburse for it.

That’s a welcome change from the past if indeed they keep their word. I suppose when you don’t have the experience to know any different, you’re more easily convinced that the company is an honest broker.

Quote:

Originally Posted by Guppydriver95 (Post 3840593)

You would think that after looking like a fool on the uniform thread that Khergan and his ilk would have learned something. Guess not. Petulant children indeed.

Actually, it was you and your buddies who decided to turn a thread appreciating a guy being selfless into a company crap-flinging fest. It's all you know how to do in any thread.

The OP said nothing about whether or not the captain even wanted to be reimbursed. He was appreciating someone doing a good thing. Whether or not he gets reimbursed is immaterial to the point of the thread, unless you're you and only do things when it benefits you personally.

FFS, some pilot bought some pizzas. BFD. Let's move on.

Quote:

Originally Posted by Turbosina (Post 3840559)

Thank you for writing that...so I didn't have to.

ditto….

bump

I think the captain did the right thing and should be praised for it. To me, the bigger question is why it took seven hours (!) to recover from a medical divert into an online station, in the middle of the afternoon.

Quote:

Originally Posted by Spesiellsporing (Post 3840585)

Spoken like a petulant child who lacks the historical knowledge of what can and WILL be done to you in your career. Made worse by refusing to listen to and belittling those who have experienced it.

Hear Hear ...Parliamentary applause.

Quote:

Originally Posted by Larry in TN (Post 3840596)

In Basic Indoc, there is a module on customer engagement where situations like this are discussed. The company absoutely wants us to do this and will reimburse for it.

They do......but it's like :30 mins out of what 10 days. Then We spend about 3 to 4 weeks on Fleet training...............that's not really what we are there for. To be honest when it comes to stuff like that you either have it (likely learned experientially over months and years in a previous career) or you don't.

We do have people working for us that receive much more extensive training in this......though they don't get paid very well.
Point is......practicing this in a classroom with 50 other pilots is no preparation for a room full of the NY- FLA crowd who half want to kill you, the other half wants to write-a-lettuh and everyone is filming you.

Quote:

Originally Posted by Guppydriver95 (Post 3840287)

The part of the story they won’t tell you is when the Captain submits the expense report, he will be denied because this isn’t covered under the contract. Good leads the way!

I did this once in DC. , on a lengthy delay, with no catering. Submitted expense report, reimbursed with a letter of thanks. That was 2008, pre -merger CAL. I expect this guy got reimbursed too. No media coverage then.

Quote:

Originally Posted by Smokey23 (Post 3840673)

I have no details, but one possible explaination would be the flt attendants were timed out and would not waive. They are still in contract mediation.....

Quote:

Originally Posted by Smokey23 (Post 3840673)

From the articles, they used some medical equipment that had to be replaced before continuing. By the time that was done, the flight attendant(s) timed out and they had to bring in replacement(s).

Why didn't the front end crew go to the hotel as well? Why would a pilot ever extend?