I’m sure the new product will go down well with the pax, it’s good to see that airlines in the US are trying to compete with the foreign carriers in terms of cabin seating and amenities.

Although, I’ve already read some criticism of the Polaris window seats facing away from the window…can’t please everyone it seems!

Indeed it’s awesome that we are trying to compete, but as some says it’s a difficult task when the customer service is so bad. Don’t get me wrong I think most of the FAs are great, but for better or for worst there is something not sure if it’s the culture or what that is pushing us back. Today I flew in business on the 321, row #3. Noise canceling headphones and I was able to listening both flight attendant discussing about the hiring minimums for the FAs, can not imagine paying hundreds some times thousands of dollars and not even be able to relax in silence . My point…. You’ll never see that behavior on any of the ME3 or Asian carriers.

I doubt many will even notice since all but a few shut the window shades the whole flight.

You’ve been saying that cue what, a year? Stop being that guy.

Even DAL management is like, "whoa, relax man. Sorry I didn't answer your text right away"

Hahaha
filler

Very true. I worked for a ME carrier and it’s a completely different world.

FA’s start their trip by scanning on and off the crew bus to ensure they’re on time every time.

Check-in starts with safety questions about the aircraft they’re flying on that day, pass or fail, if it’s a fail then there’s a last chance oral exam.

Next is the briefing with hair, makeup and uniform check. There’s a beauty studio behind the briefing rooms for quick touchups, anything that will take longer results in removal from the flight and an airport standby being pulled followed by disciplinary action.

Every few flights each FA is required to get an operational report from the purser for submission to their manager about their performance.

I could go on but you get the idea.

There are a ton of reasons why you will never see that level of customer service from a U.S. carrier. The big two are our culture and our labor laws.

Yes that’s the reason their service is exceptional, but we can be at least “good” just smiling a little bit more, treating people with respect and not being screaming while all the pax are trying to sleep.

you can bash some bad apple FAs all you want about not being aware of their surroundings but pilots aren’t the picture of professionalism either.

the other day I witnessed a DH pilot standing at his seat in first class talking to another DH pilot. He was talking so loud all of first class had no choice but to listen to him describe the LOE in great detail, I was 4 rows away from him and could hear him like he was right next to me. He described the emergency’s and the failures in front of people he has no idea how they feel about flying.

Humans are going to do human things when they have no spatial awareness.