LG,,just ask FdxBusdriver,,,if he can quit laughing for a minute. He must be the resident IT expert,,,,

 

She's now a Genius.

 

Several of my Corp. credit card expenses don't show up and it's been over 2 weeks since I made some of those charges. Some were around 25 MAY. Anyone know how long it takes for a charge to post? I thought this new system was going to allow us to reconcile each charge "real time" as they came in vs. having to wait until the middle of the following month and try to recall what you did. Same with airline tickets. Very slow to show up in the system.

 

Sorry if I offended but I wasn't laughing at you, just at your examples. And far from an expert, I understand the difference in how software/web interfaces are written. Also I recognize that just because what the user sees is purty doesn't mean that the code underneath is written well - or encompasses all the options needed by the users. You probably haven't read http://netcooties.blogspot.com/2007/...ites-care.html
about yahoo (and that only represents one example at yahoo) and AOL ....well, let's just say it's the USA Today of the computing world - looks OK but low on substance (AOL also changes settings on your computer so as to disable other things which you might actually need while not on AOL). So, they need to fix the underlying code, not necessarily fix the interface. In their defense, it's very difficult to take into consideration and code for every permutation of what crewmembers do with their deviation expenses. But like many software engineers, they never talk to the end user and they only code to the specs given to them by their managers - who are rarely end users.

 

Same here. Not sure how long. I had some APR hotel internet charges put on the co. card that were on my T-mobile invoice and co. credit card statement but were not in FOX. I put in a missing charge entry and audit said that they didn't see the charge anywhere (it was on both statements sent to me!?) and to wait to see if it shows up. Three weeks later it finally popped in. Not sure why since the other 4 or 5 internet charges were already in there. Still waiting for a May charge to show up so I can get my expense report payment to me. It's a lot slower than the previous system.

 

Does anybody know if we can upload receipts before the expense rpt window opens? Sorta store them on line.

 

Not at home to ops check it, but there is an upload link for all expense reports on the "Travel Rpts" tab. That should allow you to upload a receipt for any expense period shown, because they don't have to be matched to anything in the database. Then click on the link in the "View Report" column and scroll to the very bottom to 'check your math' using the "Show Receipts" link.

 

After several weeks, 5 emails, help from one ACP, my auditor and the FOX tutor in the hub, and more than a few emails to JL, I successfully submitted an expense report.

It still had alot of problems, such as, a note in red stating documentation had to be provided for the $9.95 internet charge at a hotel, stating internet wasn't free, and a date conflict between coming of of sick and taking a deadhead...

I'm glad someone got an MBO for this system...it obviously saves time and money with it's ease of use.