Delta Vacations Booking
03-28-2021, 01:21 PM
#12
Gets Weekends Off
Thread Starter
Joined APC: Oct 2020
Posts: 560
Originally Posted by DeltaboundRedux
Very surprised big D isn’t at least putting on a phone tree with the “We’re experiencing high call volume, if you’d like us to call you back, press “1”. If you’d like to wait, please stay on the line.”
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
Today call. Get a recording asking if I want a call back. Pressed 1. Got a call back 6 hours later! Girl said they just implemented it today due to a surge in complaints on Twitter. Then she saw my discount on my package. Told me that they are super under staffed as well and laid too many people off who’ve since found other work. Finally got this vacation all set.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.
03-28-2021, 01:54 PM
#13
Roll’n Thunder
Joined APC: Oct 2009
Position: Pilot
Posts: 3,552
Originally Posted by TegridyFarms
So at D reservations the callback exists. TODAY they implemented it at Delta Vacations. Did 7.5 hours yesterday and then hung up because a buddy wanted to play COD.
Today call. Get a recording asking if I want a call back. Pressed 1. Got a call back 6 hours later! Girl said they just implemented it today due to a surge in complaints on Twitter. Then she saw my discount on my package. Told me that they are super under staffed as well and laid too many people off who’ve since found other work. Finally got this vacation all set.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.
Today call. Get a recording asking if I want a call back. Pressed 1. Got a call back 6 hours later! Girl said they just implemented it today due to a surge in complaints on Twitter. Then she saw my discount on my package. Told me that they are super under staffed as well and laid too many people off who’ve since found other work. Finally got this vacation all set.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.
03-28-2021, 03:17 PM
#14
Gets Weekends Off
Joined APC: Oct 2007
Position: Fairly local
Posts: 1,458
Originally Posted by DeltaboundRedux;[url=[url
tel:3212477]3212477]Very[/url] surprised big D isn’t at least putting on a phone tree with the “We’re experiencing high call volume, if you’d like us to call you back, press “1”. If you’d like to wait, please stay on the line.”
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
Psychologically much better to go about your day than to stare at your phone in increasing anger/disgust as the hours roll by.
FYI...the regular customer service line people (800-323-2323) will send you to the employees travel people (800-MYDELTA or something similar) and they will send you back. For some reason the employee travel people can’t apply family credit to a discounted fare . The normal customer service people say the same thing, but you need to be persistent and ask for a supervisor if necessary.
03-28-2021, 04:23 PM
#15
Gets Weekends Off
Joined APC: Nov 2020
Position: Enoch Powell Enthusiast
Posts: 2,122
Originally Posted by tennisguru
That is remarkably fast by Delta standards. I mean icrew is still built on what, 1980s tech?
Also, cassette tapes to save all your data. Which could have been better saved on a post-it note. Which also wasn't invented.
(I've more to rant at, but need to go yell at the kids to get off my lawn)
03-28-2021, 04:47 PM
#16
Gets Weekends Off
Joined APC: Nov 2016
Posts: 2,544
Originally Posted by DeltaboundRedux
Ah, the 1980's. When I had a TRS-80, would spend an hour "programming" a blip to move across the screen, and the computer of the future was hyped as something you could keep recopies on.
Also, cassette tapes to save all your data. Which could have been better saved on a post-it note. Which also wasn't invented.
(I've more to rant at, but need to go yell at the kids to get off my lawn)
Also, cassette tapes to save all your data. Which could have been better saved on a post-it note. Which also wasn't invented.
(I've more to rant at, but need to go yell at the kids to get off my lawn)
03-28-2021, 09:42 PM
#17
Gets Weekends Off
Joined APC: Sep 2014
Posts: 4,909
Originally Posted by TegridyFarms
Girl said they just implemented it today due to a surge in complaints on Twitter.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.
At least as of today 3/28/21 we have implemented 2006 technology. Bravo D.
Several weeks ago I actually had the call back option through Delta vacations to address issues when they couldn’t accommodate us at our booked location. An hour after I initially called, I was called back... then held 2.5 hours more before speaking with someone. This, after avoiding a Monday call after an earlier discussion with an agent told me “Don’t even try calling on a Monday - you won’t get through.”
Surely there is a big bonus in this for someone, right?
03-29-2021, 07:39 AM
#18
Back on Reserve
Joined APC: Dec 2012
Position: A330 FO
Posts: 671
Originally Posted by DeltaboundRedux
Ah, the 1980's. When I had a TRS-80, would spend an hour "programming" a blip to move across the screen, and the computer of the future was hyped as something you could keep recopies on.
Also, cassette tapes to save all your data. Which could have been better saved on a post-it note. Which also wasn't invented.
(I've more to rant at, but need to go yell at the kids to get off my lawn)
Also, cassette tapes to save all your data. Which could have been better saved on a post-it note. Which also wasn't invented.
(I've more to rant at, but need to go yell at the kids to get off my lawn)
Originally Posted by Iceberg
Hold the phone. The post-it-note?! You’re old man
Not THAT old. They were invented in 1968 but didn't hit the market until 1980.I never had the TRS-80 but I had an IBM PC with the Intel 8088 processor @ 4.77Mhz and 16kB of RAM (no hard drives on that one, just 5 1/4 floppies) to program my dots. Man, did that machine scream! (crap...I am old...)
Sorry for the thread drift, but I think iCrew may have been written in DOS 1.0. Who knows what system the phone system still uses.
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