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Airline Pilot Central Forums (https://www.airlinepilotforums.com/)
-   Delta (https://www.airlinepilotforums.com/delta/)
-   -   Ace App? (https://www.airlinepilotforums.com/delta/134612-ace-app.html)

hockeypilot44 08-10-2021 04:57 AM
Originally Posted by TegridyFarms (Post 3276588)
The app is good. I had about a 10 day turn around on a detailed report for an illegal reroute.

Included screenshots of rotation and about 3 paragraphs about what happened.

ALPA turned it to company. Company approved it. I got paid and a few others got paid as well as a result. I think for that one trip they ended up paying out about 250 hours of credit to everyone who got paid. I know for me alone is was 63 hours. Other pilot got 63 hours. Guys who flew it and didn’t have to got extra.

So yes, it works. Is it an overnight process? No.
10 days? I'm going on 2 months on my claims.

tennisguru 08-10-2021 05:06 AM
Originally Posted by hockeypilot44 (Post 3277050)
10 days? I'm going on 2 months on my claims.
Same here. Union got back pretty quickly but the company is taking forever to fix it.

Imapilot2 08-11-2021 02:11 PM
Download
 
Where do we download the ace from?

FangsF15 08-11-2021 03:44 PM
Originally Posted by Imapilot2 (Post 3277944)
Where do we download the ace from?
Apple App Store. I assume Google whatever-it-is-called has it too.

search “Ace for Unions”. First hit with sihouette of three stick figures on dark blue background.

Imapilot2 08-11-2021 05:58 PM
Thank you. I was looking under ace and got nothing that resembled. Missed the for unions. Got it!

Redbird611 08-12-2021 04:39 AM
The app is a garbage communication system. I asked a question about a company interpretation that doesn't align with an ALPA scheduling alert. It took one month to get a one sentence response saying the company was correct. Follow up questions about the content of ALPA's newsletter were never answered. The whole system seems designed to avoid a human conversation.

Imapilot2 08-12-2021 05:25 AM
Ooooor maybe handle four times the work with half the people?

tunes 08-12-2021 06:47 AM
Originally Posted by hockeypilot44 (Post 3277050)
10 days? I'm going on 2 months on my claims.

It really depends what the violation was. Some the company pay out instantly, others they drag their feet on


Sent from my iPhone using Tapatalk

FangsF15 08-12-2021 09:02 AM
Originally Posted by Redbird611 (Post 3278163)
The app is a garbage communication system. I asked a question about a company interpretation that doesn't align with an ALPA scheduling alert. It took one month to get a one sentence response saying the company was correct. Follow up questions about the content of ALPA's newsletter were never answered. The whole system seems designed to avoid a human conversation.
Two totally separate and unrelated issues here. The Scheduling committee decided to reallocate their resources and not have a phone line anymore.

Totally independent of the introduction of the ACE app.

notEnuf 08-12-2021 09:18 AM
Originally Posted by FangsF15 (Post 3278328)
Two totally separate and unrelated issues here. The Scheduling committee decided to reallocate their resources and not have a phone line anymore.

Totally independent of the introduction of the ACE app.
The service has gone from personal to volume. Good I guess, but that has shifted calls to the reps because they are the only ones directly contactable. In the past a little coaching from the scheduling committee went a long way, now it is all trial and error with the app allowing for more volume. The summer flying series was gold though and is applicable year round. Manipulating schedules should not be a dark art.


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