Ace App?
 

Has anyone actually gotten any money using this app? All my claims either say "submitted to the union" or "claim in progress." Some of these are from a few months ago. I don't think I've ever waited this long before the app.

Yes. 1 took over a month and ALPA told me it was due to the company. Every one is backed up with the amount of PWA scheduling violations.

Patience grasshopper. You will be a fan of the app.

*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.

Company isn’t a fan of the app.. wonder why?

Keep using it folks

Ditto taking over one month to this point. Good app though, easier to follow and keep track of submitted issues.

Exactly. I think the fact it’s an app makes people think/assume it’s instantaneous rather than like the old email or scheduling form submission.

We’ll submit a dispute and the company will pay it in 10 minutes, meanwhile they’ll still be sitting on something we submitted September 2020. Not much rhyme or reason. They have increased their staffing on their dispute payout side and now have a small team to handle these issues. Hopefully that improves the turn around time.

Don’t hesitate to reach out through the Ace for Unions App if you are unhappy with your service! We have growing pains on our side as well and sometimes things do fall through the gaps.

I thought ALPA said putting a rep in scheduling office would solve this problem? I had 2 illegal rotations just last month ..That whole thing is a joke, except for the company, which is saving a few dollars here and there when the ALPA rep tells them that's illegal.

So are we no longer using the ALPA Scheduling Form?

The app is good. I had about a 10 day turn around on a detailed report for an illegal reroute.

Included screenshots of rotation and about 3 paragraphs about what happened.

ALPA turned it to company. Company approved it. I got paid and a few others got paid as well as a result. I think for that one trip they ended up paying out about 250 hours of credit to everyone who got paid. I know for me alone is was 63 hours. Other pilot got 63 hours. Guys who flew it and didn’t have to got extra.

So yes, it works. Is it an overnight process? No.

Remember, the power of the ACE app is that it ALSO looks at all the data and tells you when delta has violated the PWA …

I don’t think the WOPR has been fully turned on yet… but it’s coming