Ace App?
08-07-2021, 03:08 PM
#1
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Joined APC: Jul 2008
Posts: 4,921
Ace App?
Has anyone actually gotten any money using this app? All my claims either say "submitted to the union" or "claim in progress." Some of these are from a few months ago. I don't think I've ever waited this long before the app.
08-07-2021, 03:37 PM
#2
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Joined APC: May 2013
Position: The Parlor
Posts: 1,243
Originally Posted by hockeypilot44
Has anyone actually gotten any money using this app? All my claims either say "submitted to the union" or "claim in progress." Some of these are from a few months ago. I don't think I've ever waited this long before the app.
08-07-2021, 03:47 PM
#3
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Joined APC: Sep 2011
Posts: 4,194
Patience grasshopper. You will be a fan of the app.
*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.
*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.
08-08-2021, 04:37 AM
#6
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Joined APC: Apr 2010
Posts: 598
Originally Posted by FangsF15
Patience grasshopper. You will be a fan of the app.
*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.
*edit* Besides, the back-end process for the scheduling vols is basically unchanged. It’s mostly the interface with them that is the ace app right now. One which gives you the feedback for where it is in the process, vice having to guess/ping them before.
Exactly. I think the fact it’s an app makes people think/assume it’s instantaneous rather than like the old email or scheduling form submission.
We’ll submit a dispute and the company will pay it in 10 minutes, meanwhile they’ll still be sitting on something we submitted September 2020. Not much rhyme or reason. They have increased their staffing on their dispute payout side and now have a small team to handle these issues. Hopefully that improves the turn around time.
Don’t hesitate to reach out through the Ace for Unions App if you are unhappy with your service! We have growing pains on our side as well and sometimes things do fall through the gaps.
08-08-2021, 01:56 PM
#7
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Joined APC: Apr 2014
Posts: 1,101
Originally Posted by MrMustache
Yes. 1 took over a month and ALPA told me it was due to the company. Every one is backed up with the amount of PWA scheduling violations.
08-09-2021, 08:56 AM
#9
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Joined APC: Oct 2020
Posts: 560
The app is good. I had about a 10 day turn around on a detailed report for an illegal reroute.
Included screenshots of rotation and about 3 paragraphs about what happened.
ALPA turned it to company. Company approved it. I got paid and a few others got paid as well as a result. I think for that one trip they ended up paying out about 250 hours of credit to everyone who got paid. I know for me alone is was 63 hours. Other pilot got 63 hours. Guys who flew it and didn’t have to got extra.
So yes, it works. Is it an overnight process? No.
Included screenshots of rotation and about 3 paragraphs about what happened.
ALPA turned it to company. Company approved it. I got paid and a few others got paid as well as a result. I think for that one trip they ended up paying out about 250 hours of credit to everyone who got paid. I know for me alone is was 63 hours. Other pilot got 63 hours. Guys who flew it and didn’t have to got extra.
So yes, it works. Is it an overnight process? No.
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