Originally Posted by saturn

This whole battle of uniform importance lives in the minds of deltoid pilots. You put way too much stock in NPS questions, as if the same questioned asked to a UA customer (How well dressed was your pilot?) would be terribly different. Passengers don't care that much about the nuance in buttons on your jacket, or your blazer color, etc.

Funny we have folks debating the dignity of our brand image, yet our corporate side has no problem outsourcing 1500+ daily flights to Skywest, Republic, EDV, (and historically several others) whose uniforms pieces include no hats, single breasted blazers, trench-coat, leather coat, sweater with epaulets, navy blue colors, different brass etc, all while being thanked for flying Delta. Guess what? Corporate not only knows most folks think they're still flying on Delta when they board that E175, they proactively try to blur the distinction. OBTW, I know our NPS on SKW is still very high, probably others too.

So yeah, If we switched buttons on our suit, or got a modern materials real coat option, etc, it would make an insignificant impact on our brand or bottom line. Most impactful in the minds of people who's identity is tied to their uniform.

Originally Posted by overqualified52

Um ,Endeavor is not an “outsource” . Skywest and Republic are outsourced. Endeavor was created and is owned by DELTA. Delta pays us, owns the 9E jets, owns us as pilots and every penny of 9E existence comes from Delta. However your point is exactly the whole scam of the “regional” to begin with , especially WO “regionals”. The customers are convinced to believe that they are flying “Delta” from every possible perspective, except for the tiny “Endeavor” painted on the front of the RJ’s so small that one needs a microscope to see it. As the former Delta MEC chief, Jason Ambrosi, put it: Bring all Endeavor RJ flying and employees over to mainline certificate pronto. Then we can wear all the same costumes . Over time they can ween off of Skywest and Republic. Because of Covid they have already had to spend 500 million on retention and 60 percent pay raises and it still isn’t working . Until they end the class warfare system of the WO “regional” model and outsourced regionals , your point is absolutely spot on as far as the tackiness of it all.

Originally Posted by Tropical

I really hope Delta gives serious consideration that a staple will bring in many who were turned down by Delta, turned down the flow, or didn't bother to make the effort to get hired. Delta would be much wiser to just shut endeavor down, bring the 900s to mainline, and give the endeavor pilots preferential interviews. That's about the only way to weed out the large amount of undesirables at the top of their list who will never otherwise make the cut. If they were all given a free ride, what a slap in the face it would be to all who busted their butts and did all the right things to be invited in the front door here. It would surely hurt recruiting efforts doing forward and would be a mockery of the standards this company claims they uphold.

Originally Posted by PotatoChip

Look good. Wear the uniform in good order. Say “Thank you,” to passengers before bolting off the plane. It’s not difficult. It’s the job. If you hate that stuff, UPS is hiring.

Originally Posted by ancman

I dutifully say thank you to the 3 or 4 passengers that pass by before there is enough of a gap for me to bolt off the plane. Waiting around to say goodbye to every passenger while we’re off the clock is not something that is industry standard.

If kids want to visit the flight deck and time permits, of course I’ll welcome them.

Originally Posted by ancman

I dutifully say thank you to the 3 or 4 passengers that pass by before there is enough of a gap for me to bolt off the plane. Waiting around to say goodbye to every passenger while we’re off the clock is not something that is industry standard.

If kids want to visit the flight deck and time permits, of course I’ll welcome them.

Originally Posted by bluejuice71

Aren’t we still on the clock 30 minutes after our in time? And aside from that you’re losing sight these people are paying your salary. Take 20 minutes and personally thank them for flying Delta. It’s the right thing to do. Plus, we are supposed to stay until last person deplanes unless there is an operational need to leave early. Don’t use lame excuses like industry standard. There’s a reason we are not industry standard and it’s little things like standing in the doorway and thanking our paying passengers.

Originally Posted by bluejuice71

Aren’t we still on the clock 30 minutes after our in time? And aside from that you’re losing sight these people are paying your salary. Take 20 minutes and personally thank them for flying Delta. It’s the right thing to do. Plus, we are supposed to stay until last person deplanes unless there is an operational need to leave early. Don’t use lame excuses like industry standard. There’s a reason we are not industry standard and it’s little things like standing in the doorway and thanking our paying passengers.