Any "Latest & Greatest" about Delta?
Right on time.
Speaking of not being right.
It seems to me that those 777's in the American commercials are a little off. It's like they are photo shopped in a bad way. They need FTB's help or something.
Speaking of not being right.
It seems to me that those 777's in the American commercials are a little off. It's like they are photo shopped in a bad way. They need FTB's help or something.
Gets Weekends Off
Joined APC: Mar 2011
Position: Cockpit speaker volume knob set to eleven.
Posts: 1,410
Gets Weekends Off
Joined APC: Nov 2009
Position: C560XL/XLS/XLS+
Posts: 1,278
What they are doing is trying to get the reason for the "late" pushback, because ACS is trying to blame the pilots. We were buttoned up at LAX 68 and the tug driver was in the terminal right in front of us, not coming out until pb time. The fo called ramp for pb first instead of ground, so they blamed the late push on that, not the tug driver who sauntered out right at pb time. We had been buttoned up for 5 minutes, and I had tried to raise the tug driver on the IC with no response, when much to my surprise he was indoors. ACS is going to just make up excuses, but now they are going to have to pay the piper.
Runs with scissors
Joined APC: Dec 2009
Position: Going to hell in a bucket, but enjoying the ride .
Posts: 7,728
I had a similar issue about 7 years ago, last flight of the night from ATL-JAX, 10pm, when an agent closed the door 15 early and left the area, back when they were supposed to wait in the jetway until you pushed. We run the push ckeck, I look up and I see two Delta Pilots in uniform at the window, waving their JS slips at me. We are in a 767-200, two empty jumpseats, and 100 empty seats in the back.
So I tell the F/O, Call Special Assist, tell them we need the agent to come back and open the door, don't tell them why. We got them on and pushed 5 min late, but left 5 connecting pax that the agent had turned away, telling them and the two pilots "Flight is closed out, come back tomorrow morning" When they told me this, I said, "Go see if you can find them, I'll wait." So one of the J/S guys tried to find them up the hall, but they had already gone to a motel.
The agent was PO'd! He said, "I'm going to call your Chief Pilot tomorrow and tell him you made the flight late!"
I said, "You'd better get up early, because I'm calling him at 8." I made sure we arrived right on time, so he wouldn't have any ammo.
I did call the CPO the next morning to tell them that this agent had closed out the last flight of the night, 15 min. early and turned away 5 connecting pax.
The CPO was very glad I called and said ACS is ALWAYS doing that, and ALWAYS blames the pilots, so write it up and submit it, so they have real ammo when they have their weekly meetings.
So I tell the F/O, Call Special Assist, tell them we need the agent to come back and open the door, don't tell them why. We got them on and pushed 5 min late, but left 5 connecting pax that the agent had turned away, telling them and the two pilots "Flight is closed out, come back tomorrow morning" When they told me this, I said, "Go see if you can find them, I'll wait." So one of the J/S guys tried to find them up the hall, but they had already gone to a motel.
The agent was PO'd! He said, "I'm going to call your Chief Pilot tomorrow and tell him you made the flight late!"
I said, "You'd better get up early, because I'm calling him at 8." I made sure we arrived right on time, so he wouldn't have any ammo.
I did call the CPO the next morning to tell them that this agent had closed out the last flight of the night, 15 min. early and turned away 5 connecting pax.
The CPO was very glad I called and said ACS is ALWAYS doing that, and ALWAYS blames the pilots, so write it up and submit it, so they have real ammo when they have their weekly meetings.
Last edited by Timbo; 02-07-2013 at 04:49 AM. Reason: formating
Gets Weekends Off
Joined APC: Apr 2011
Position: retired 767(dl)
Posts: 5,730
Lotsa holding at Rome yesterday, Atl/Tpa buttoned up 10 early, no agent, 8 people pounding on the door.Fun to watch.Everybody got on.D+15.
Long story short, I had a similar issue aobut 7 years ago, last flight of the night from ATL-JAX, when an agent closed the door 15 early and left the area, and then I see two Delta Pilots in uniform at the window, waving their JS slips at me. We are in a 767-200, two empty jumpseats, and 100 empty seats in the back. So I tell the F/O, Call Special Assist, tell them we need the agent to come back and open the door, don't tell them why. Long story short, we got them on and pushed 5 late, arrived right on time.
I had to call the CPO the next morning to tell them why, because the agent said he was going to call and 'report me'. The CPO was very glad I called and said ACS is ALWAYS doing that, and ALWAYS blames the pilots, so write it up and submit it, so they have real ammo when they have their weekly meetings.
I had to call the CPO the next morning to tell them why, because the agent said he was going to call and 'report me'. The CPO was very glad I called and said ACS is ALWAYS doing that, and ALWAYS blames the pilots, so write it up and submit it, so they have real ammo when they have their weekly meetings.
Maybe if FltOps is really making an effort to data mine for the REAL reason for a delayed push, the phonecall method may well be the best short-term solution. It's a little wasteful cost-wise, but for cryin out loud, the pilots push as soon as the doors are closed and the cabin is ready for pushback. Personally, I don't think to put in a delay code until either prompted by the acars or if the situation was gross buffoonery on someone's part.
Instead of the phonecall, if the acars prompted me for a code and a short text explanation everytime we pushed 1 minute late or 1 minute + after turning on the beacon, it wouldn't be too intrusive and they'd get their data.
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