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Originally Posted by FrankCobretti
(Post 1021656)
I'm worried more about our customer service culture than I am about the price of oil. When I see a DCA gate agent use one hand to shoo away a customer with a question, or I see an ATL gate agent tell a Diamond Medallion member that she can't board the airplane with the open gate door without so much as a smile and an apology, I fear for my future.
We fly the airplanes safely and professionally, but the public *expects* that. Outstanding customer service is what attracts and retains customers, and I personally intend to go further out of my way to both set the example and write up those who either excel or fail at making our customers feel like they're the most important people in the world. |
Originally Posted by yamahas3
(Post 1021664)
And a significant portion of your passengers are dealt with by an amazing organization known as "Regional Elite"
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Originally Posted by yamahas3
(Post 1021664)
And a significant portion of your passengers are dealt with by an amazing organization known as "Regional Elite"
Once again, that customer satisfaction is a direct correlation to poor control of outsourcing on our part. Time to sunset those agreements. Our managers don't care since they won't be here and are just looking for short term gains, but we should be keenly interested as this is the future of our careers continuing to be squandered. |
Originally Posted by Bucking Bar
(Post 1021650)
A step in the facilitation of such horse trading was evidenced today in yet another vote along pre-merger lines. We will see who runs and who's elected.
Research Alpha and my debates on scope & economics, here on this board. |
Originally Posted by yamahas3
(Post 1021664)
And a significant portion of your passengers are dealt with by an amazing organization known as "Regional Elite"
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Originally Posted by Nosmo King
(Post 1021673)
What specifically did they vote on and what was the specific result/action required?
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Originally Posted by Bucking Bar
(Post 1021649)
Check your sources, Sir. According to one stock evaluation service The fall out from downgrades is still out there.
It's the lowering of earnings estimate in my view that's driving the stock price decline. It didn't help that the crack spread on WTI is back up over $33 either. Also, you're right, we're still rated a buy by all but 3 analysts I follow. |
Originally Posted by FlyZ
(Post 1001856)
Alfa, Slow, and Sailing, are you guys completely confident of this as well?
Originally Posted by Pineapple Guy I am completely confident DALPA will not open the door further, and perhaps may even close it a bit. ^^^^^^^^^ PG, Do you still stand by your prediction that DALPA will not open the scope door further and may even close it a bit? Alfa, Slow, and Sailing, we never heard from you on this. Please help us sleep better at night by giving us some peace of mind. Tell us scope is not on the table. V/R, FlyZ |
Originally Posted by FlyZ
(Post 1021681)
Quote:
Alfa, Slow, and Sailing, we never heard from you on this. Please help the junior guys sleep better at night by giving us some peace of mind. Tell us scope is not on the table. V/R, FlyZ |
Originally Posted by slowplay
(Post 1021683)
I am completely confident that there will be no loosening of scope.
You are correct WRT to earnings projections. |
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