Door closed 25 min prior
03-24-2025 | 10:33 AM
#11
Line Holder
Joined: Aug 2015
Posts: 316
Likes: 5
From: Underpaid, LCC
Just finished up another round at the school house this week. AL the new flight ops VP was in and this was brought up.
They stated the leaving of pax is totally unacceptable and the memo from both him and BB is to not leave pax behind in these sorts of circumstances. Said to absolutely get involved, call SOC if need be and get the people on, use common sense, etc.
We asked for this to be put in writing in an official memo to the pilot group and that they should also communicate this with the agents, so they aren't constantly fighting us due to being at fear for their own jobs.
They said they will be sending something out, but we will see if that eventuates. But apparently BB was unaware of these things happening and also agrees it's unacceptable and needs to stop. But it's their policies that have created the issue.
They stated the leaving of pax is totally unacceptable and the memo from both him and BB is to not leave pax behind in these sorts of circumstances. Said to absolutely get involved, call SOC if need be and get the people on, use common sense, etc.
We asked for this to be put in writing in an official memo to the pilot group and that they should also communicate this with the agents, so they aren't constantly fighting us due to being at fear for their own jobs.
They said they will be sending something out, but we will see if that eventuates. But apparently BB was unaware of these things happening and also agrees it's unacceptable and needs to stop. But it's their policies that have created the issue.
The door closing 20 minutes prior to departure was left over from when FAs had to manually count the passengers. It might be nice for management to reevaluate if they still need 20 minutes or if 15 minutes might be sufficient now.
It’s refreshing to see that leadership might have recognized that caring about the customer is important.
03-24-2025 | 12:04 PM
#12
Gets Weekends Off
Joined: Dec 2012
Posts: 2,751
Likes: 56
[QUOTE=rickair7777;3896541]
No airline is going to hold the door open just in case some OAL commuters might be coming. Nothing the JS committee can do about that.
Our jumpseat coordinator is aware of the problem we have leaving jumpseaters with the newish 20 prior doors close time/memo. He needs reports/ammo when meeting with management about it so that it doesn’t cost us agreements. The more the better. If we were to lose any agreement over this it’s a problem for management as well.
sounds like it’s finally getting some attention from some of the other poster’s comments.
No airline is going to hold the door open just in case some OAL commuters might be coming. Nothing the JS committee can do about that.
Our jumpseat coordinator is aware of the problem we have leaving jumpseaters with the newish 20 prior doors close time/memo. He needs reports/ammo when meeting with management about it so that it doesn’t cost us agreements. The more the better. If we were to lose any agreement over this it’s a problem for management as well.
sounds like it’s finally getting some attention from some of the other poster’s comments.
03-24-2025 | 03:32 PM
#13
On Reserve
Joined: Jan 2025
Posts: 6
Likes: 0
Just flew out of IAH this morning early, TSA was slow and we had many pax caught up in it. Gate agents actually told us that we are waiting for more to show up and didnt even close the door until 3 minutes prior to departure time. We were 2 minutes late out of the gate - maybe some memo was went out in the last day or 2, definitely something changed.
03-24-2025 | 06:36 PM
#15
Line Holder
Joined: Jun 2021
Posts: 1,363
Likes: 102
From: Joystick Operator
This is exactly what happend with the baggage fees too... Offer incentives for people making $16/hr and they will find a way to milk it and double their income or more.... Some agents were basically making $55/hr by pulling 3-4 people a flight, screwing our customers and our on time performance for their personal benefit.
Make a line pilot report for anything and everything you see happen, management reads them and I have gotten numerous responses from my CP on mine in response, which also comes with a CC of other managers for the station.
Make a line pilot report for anything and everything you see happen, management reads them and I have gotten numerous responses from my CP on mine in response, which also comes with a CC of other managers for the station.
03-24-2025 | 07:20 PM
#18
Line Holder
Joined: Mar 2023
Posts: 643
Likes: 73
Myself and another individual were attempting to js on frontier last Friday from iah to atl on the 545 pm flight. The sky train in iah wasn’t working properly and we got to the gate at 520 pm . Flight was closed already. In addition, there were atleast 20-25 paying pax who showed up around the same time . Gate agents didn’t care , did not attempt to help in any way, just didn’t care .
Turned everyone away . Ac was still at the gate and it was more than 25 prior .
The other js and myself were wondering if the captain knew what was happening at the gate and is this standard practice now at frontier?
I was fine , got on a different flight but the pay pax were told to wait until thx next day to get rebooked . It was insane .
Turned everyone away . Ac was still at the gate and it was more than 25 prior .
The other js and myself were wondering if the captain knew what was happening at the gate and is this standard practice now at frontier?
I was fine , got on a different flight but the pay pax were told to wait until thx next day to get rebooked . It was insane .
03-25-2025 | 02:54 PM
#20
Line Holder
Joined: Jun 2010
Posts: 1,222
Likes: 29
From: seated - facing forward
This is exactly what happend with the baggage fees too... Offer incentives for people making $16/hr and they will find a way to milk it and double their income or more.... Some agents were basically making $55/hr by pulling 3-4 people a flight, screwing our customers and our on time performance for their personal benefit.
Make a line pilot report for anything and everything you see happen, management reads them and I have gotten numerous responses from my CP on mine in response, which also comes with a CC of other managers for the station.
Make a line pilot report for anything and everything you see happen, management reads them and I have gotten numerous responses from my CP on mine in response, which also comes with a CC of other managers for the station.
I completely stay out of the boarding and baggage checking part. It’s not part of my job description or responsibility. They should know what they are doing.
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