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https://www.inc.com/bill-murphy-jr/in-an-eye-opening-interview-president-of-delta-air-lines-just-revealed-an-amazing-plan-to-change-everything-passengers-think-about-flying-on-delta.html
Southwest and Delta. What does their management do that ours doesn't? |
Originally Posted by PasserOGas
(Post 2798031)
https://www.inc.com/bill-murphy-jr/in-an-eye-opening-interview-president-of-delta-air-lines-just-revealed-an-amazing-plan-to-change-everything-passengers-think-about-flying-on-delta.html
Southwest and Delta. What does their management do that ours doesn't? Our guys talked about this a few years ago the “travel ribbon” but they talked....that’s it....standard and talk about customer service, but not doing anything to motivate the crewmembers. They just won’t spend the money |
Originally Posted by benzoate
(Post 2764635)
The fundamental difference between a carrier like Delta and what ever Jetblue is boils down to one.simple.principle.
Delta views its employees as assets, Jetblue views it employees as liabilities. That will never change. Delta admitted to learning from its mistakes. Jetblue arrogance dictates it doesn't make mistakes. |
Originally Posted by TurbineBlade
(Post 2803828)
Many years ago, before I returned to Delta on my recall, I was sitting next to Rob Maruster during dinner at The Leading Edge. I asked him when JetBlue was going to see pilots as assets. He didn't like that question at all. Stuttered for about 20 seconds, he did, before spewing off the JetBlue talking points about values, etc. Blah, blah, blah
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