Captain has angry white man syndrome written all over his face, which lacks any understanding expression and tone completely missing the slightest hint of customer service courtesy.

He is speaking to her as if she is a child, a prisoner in a jail, or a troop under his command.

I think there is an intersectionality of racism, sexism and patriarchy here he wouldn't talk to a grown man that way of any race. And yes the passengers are getting more entitled these days with smartphones and ******* fake service animals. I have a good dozen years Captain time (Commuter and Majors)I wouldn't engage with them anymore unless they are already beating somebody up in the cabin.

You only feel that way because you are right.

People need to at least call it by the appropriate name-fascism.

I’ve totally spoken that way to and older white male who was disrespecting a young flight attendant. Didn’t think twice about it. And he sat down and didn’t say another word the rest of the flight and didn’t go running to Facebook because he knew he was wrong. Race has nothing to do with the captains response. It may have something to do with the passengers response.

“Angry white man syndrome”, that’s awesome. Nothing racial/gender biased about that.

Can we we come up with a clever title/moniker like “acting like an entitled non socially adjusted while being not white nor male syndrome” for people as well?

Thaaaat beeee greaaaaaaat.......

Hey! Now you’re being a racist. Don’t you know that racism only works in one direction?!

AND sexist!!!

She sounds like she's fully embraced the oppression delusion and victim complex.

Wait a minute, here. By the tone of many of the posts in this thread, I assumed that what the captain did was over the line and obnoxious. It wasn't. I viewed the video after reading the comments, as my computer wasn't working quite right.

I don't think he was self righteous at all. This is an incomplete video. You have no idea of what the passenger was doing beforehand to even get this started. It looked like the captain came out and quickly did his best to deal with the situation and get out of there. Mistake, probably, in this day and age of taping only the things that are favorable to oneself, but if you can't see what he was responding to, you don't know the context.

If necessary, I can see myself talking to anyone like that....man, woman, child, any race. But it would have to be pretty extreme. Glad I fly freight and nobody tapes anything, because if they do, they're off the jumpseat!

This is so simple.

Just don’t get involved.

Going back and trying to talk sense to crazy will not result in any good outcome, ever.

Just stay out of it-and do only your job.

WOW! Who do you think you are to judge someone by their skin color and sex? Crawl back under your your rock.