Souhtwest has a new Sheriff in town.
09-08-2007, 06:10 PM
#31
Line Holder
Joined APC: Jan 2006
Position: Pilot
Posts: 40
Oscar,
I never said you couldn't enjoy your job. I hope you do.
I never meant you couldn't say hello to the passengers while boarding. I hope you do.
The actual subject here has nothing to do with those things.
If it is your style to interject yourself with minor passenger service issues, have at it, but I think it's a moral killer to the customer service people when you do (as I said earlier, unless it's a safety issue such as drinking, threats, etc). They feel it's their job to make certain decisions and it's my style to allow them to do so without me breathing down their neck. It's sort of nice in that if a minor issue, such as this girl's dress style, later comes to the company's, press's, or courts attention, I'm not going to be involved, but if you want to risk it, and risk having made a wrong decision -- as I said, have at it. It isn't worth the risk to me to get involved in a minor passenger issue such as this nor worth my time.
Thanks for the great job you do (otherwise). Maybe it's a difference in work style but I still feel you are running a risk -- one day there will be a gray area in some passenger service issue and you'll make the wrong call and you'll then remember this discussion when you get that letter in your company mailbox or phone call from the CP. Additionaly I feel you are interfering with someone else's job unless they actually ask for your help.
I never said you couldn't enjoy your job. I hope you do.
I never meant you couldn't say hello to the passengers while boarding. I hope you do.
The actual subject here has nothing to do with those things.
If it is your style to interject yourself with minor passenger service issues, have at it, but I think it's a moral killer to the customer service people when you do (as I said earlier, unless it's a safety issue such as drinking, threats, etc). They feel it's their job to make certain decisions and it's my style to allow them to do so without me breathing down their neck. It's sort of nice in that if a minor issue, such as this girl's dress style, later comes to the company's, press's, or courts attention, I'm not going to be involved, but if you want to risk it, and risk having made a wrong decision -- as I said, have at it. It isn't worth the risk to me to get involved in a minor passenger issue such as this nor worth my time.
Thanks for the great job you do (otherwise). Maybe it's a difference in work style but I still feel you are running a risk -- one day there will be a gray area in some passenger service issue and you'll make the wrong call and you'll then remember this discussion when you get that letter in your company mailbox or phone call from the CP. Additionaly I feel you are interfering with someone else's job unless they actually ask for your help.
09-08-2007, 06:38 PM
#32
Line Holder
Joined APC: Oct 2006
Position: C182
Posts: 41
Originally Posted by mike734
She does deserve compensation if only to help SWA understand the depth of their mistake. Money is the only thing airlines understand. I predict she will be compensated very fairly but knowing SWA, it may be in some creative non monetary way.
09-09-2007, 03:57 AM
#34
Gets Weekends Off
Thread Starter
Joined APC: Feb 2006
Position: B-737NG preferably in first class with a glass of champagne and caviar
Posts: 5,930
There are times that employees under certain mind sets act with a "knee jerk" reaction rather than exercising prudent judgement such as the case with Keith. In these instances the captain needs to resolve such differences with an objective point of view. I would be very interested to learn how SWA will deal with Keith. It would appear that a case of reverse sexual orientation discrimination is apparent.
09-09-2007, 04:52 AM
#35
Gets Weekends Off
Joined APC: Aug 2005
Position: Retired 121 pilot
Posts: 1,032
Originally Posted by Mach 84
...... if it is your style to interject yourself with minor passenger service issues, have at it, but I think it's a moral killer to the customer service people when you do (as I said earlier, unless it's a safety issue such as drinking, threats, etc). They feel it's their job to make certain decisions and it's my style to allow them to do so without me breathing down their neck. It's sort of nice in that if a minor issue, such as this girl's dress style, later comes to the company's, press's, or courts attention, I'm not going to be involved, but if you want to risk it, and risk having made a wrong decision -- as I said, have at it. It isn't worth the risk to me to get involved in a minor passenger issue such as this nor worth my time.
As long as safety is not an issue, let those charged with the responsibility for these kind of items handle it. That's what they get paid for. When I witnessed things I felt were innapropriate, I'd go in and talk to my chief pilot and hopefully I would make a strong enough case for the event to be reviewed and action taken.
I wonder how Oscar would feel if some customer service agent gave him advice on how to operate his airplane?
I do applaud his enthusiam, it's just, IMO, misguided.
Just one man's opinion.
09-09-2007, 04:54 AM
#36
Line Holder
Joined APC: Jan 2006
Position: Pilot
Posts: 40
captjns,
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
09-09-2007, 06:59 AM
#37
Line Holder
Joined APC: Aug 2007
Position: A319/321 F/O
Posts: 78
Originally Posted by Mach 84
captjns,
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
09-09-2007, 07:10 AM
#38
Gets Weekends Off
Joined APC: Apr 2007
Position: E170 FO
Posts: 686
Originally Posted by Mach 84
captjns,
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
You are only hearing one side of the story when this girl and her Mom get on TV. You may not know the FULL story. Some are saying she wasn't wearing panties and had that skirt hiked up pretty high to the point where other passengers were totally disgusted. You don't know if Keith was wrong or not since you weren't there. Since this may become a legal matter, SWA is keeping silent.
09-09-2007, 07:21 AM
#39
Line Holder
Joined APC: Aug 2007
Position: A319/321 F/O
Posts: 78
Originally Posted by cbire880
If that was the case, then it should have become an issue of indecent exposure instead of the airline asking her to cover up. If that's the case, then they were doing her a favor by not getting the police involved. See what happens when you try to help out people these days?
Geez.
09-09-2007, 07:33 AM
#40
Gets Weekends Off
Joined APC: Apr 2007
Position: E170 FO
Posts: 686
Don't get me wrong, I'm all for the eye candy. I'm just saying that things could've got a lot worse for her if she was prancing around Paris Hilton style (still not complaining). If the airline was simply trying to help her out, she may have blown this mess out of proportion. I also like the comment by Wolf Blitzer that "she might make a bit of money out of this." The media also seemed obsessed that she is "hot." Fun to look at, but there are better things to spend media coverage on.
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