O.K. enough stone throwing and hyperbole. All kidding aside I did find a review of the Domino's Pizza lawsuits of the mid 1980s to have some very similar parallels to how some of us perceive this whole discussion. In the Domino's case it came down to perception:

A lot of other pilots here and the controller who started this thread seem to think that; Often, the cultural norms and the pay system over there causes too fast of a taxi speed to be used by WN pilots, too much of the time. Public perception.

The following is a direct quote from Domino's Pizza - Wikipedia, the free encyclopedia

"Starting in 1973, Domino's Pizza had a guarantee that customers would receive their pizzas within 30 minutes of ordering, or they would receive the pizzas free. The guarantee was reduced to $3 off in the mid 1980s. In 1992, the company settled a lawsuit brought by the family of an Indiana woman who had been killed by a Domino's delivery driver, paying the family US$ 2.8 million. In 1993, Domino's settled another lawsuit, this one brought by a woman who was injured when a Domino's delivery driver ran a red light and rear-ended her. The woman was paid nearly US$ 80 million. The guarantee was dropped that same year because of the "public perception of reckless driving and irresponsibility", according to Monaghan.[18]"

Let's hope that it never comes to anyone being injured by a corporate norm that encourages taxing too fast, because there is a mountain of evidence and a whole mountain range of perception that the behavior is prevalent and less than safe.

In the Domino's cases, it seemed that perception was far more important than the evidence.

 

Whoa there Airhoss! Hold your horses! I waited to reply to this because as usually happens someone else beats me to it, but not in this case.

I am baffled why you have such a negative attitude towards the concept of a "servants heart." While I think part of your post in tongue and cheek, your underlying resistance to it might reveal a flaw in your thinking. I thought the airline industry was a service industry. Therefore by providing a "service" to our customers we become servants. I thought about your resistance to this while alone on the aircraft with and hour and forty minute delay. I walked through the cabin and found that the departing flight attendants had not done what I consider to be a sufficient cleaning job. I then picked up all the trash (including in the seat backs) and even got a hokey and swept up all the crumbs and peanuts that a hokey will allow you to. No one will know that I did this but as a service industry employee (i.e. servant) I thought that the plane should be cleaner for our customers.

While the attitude of some of my fellow pilots might be that the customers exist to serve them, I feel that thinking is misguided. Gone are the days that you can treat customers poorly and expect them to pay high fares to support high salaries and a cushy retirement. You have to earn their loyalty and then they will transfer their wealth to your company and you will be compensated accordingly.

So Hoss. Does this make sense or are you still confused? With my hourly rate (12 yr) and position I still feel that I am not beneath cleaning up the cabin or pushing a will chair if it provides a service for the customer. How about you? Folks can bring out the koolaid comments and other disparaging remarks, but I enjoy coming to work and helping others even after over 20 years of "service" at SWA. Can you say the same Hoss? Did I say the pay and benefits are not so bad either?

The Oscar

Still a hijacked thread. My apologies.

 

"While I think part of your post in tongue and cheek,"

You are right the second part was tongue and cheek. I still want to know how exactly you go about collecting servant hearts though.

I do have a clearer picture now.. Thanks.

 

AH,

Since I had part of my post edited by the moderator I will refrain from mentioning anything similar even if it might give you some insight into my take on the subject of being a servant.

While I never was a Cub scout (unless you consider a Marine one) I do understand the concept of placing others above yourself. In this day and age I don't expect too many people to "get" that.

The Oscar

 

That's not it at all the term Servant implies that you are controlled by a master. And when the Master tells you to bend over if you consider yourself a servant you've only got one option. Free men are not servants. Even if they are providing a service. I just hope that your master never becomes a cruel, petty greed motivated dictator because you guys are going to have a serious learning curve to overcome if it ever does happen.

 

This thread has completely gone off track.

USMCFLYR