Your statement couldn't be further from the truth. Pilots are tied to their airline for decades. We want to succeed.

Our avenue to complain and spotlight a problem is to fill out a computerized FCR which is then routed to the appropriate manager. I'm sure all on this board have addressed problems through an FCR. In fact, I filled one out yesterday regarding cleaning crews clogging up the jetway and getting in the way of deplaning passengers. Quite annoying!

The original poster came to a pilot website to complain about an issue that we here can't help him with. We need to witness the action and provide specific flight numbers, dates, times ect.

The proper avenue for a passenger is to open up the inflight magazine and copy the complaint address down. Captains also carry cards they can hand out to individuals who feel they have been treated poorly. The cards have contact info to upper management. I guess his posting on this website may provide some kind of therapy. We all want to be heard and feel important.

Coming to a pilot website and complaining about breadsticks and cognac on a domestic flight is rediculous. If I complained about my sons bad teacher on a teachers forum I'd be crucified. The proper channel would be the principal and school district administrators.

Look, we all know customer service is lacking in the U.S. It sucks not only with the airlines but with most U.S. businesses. My personal opinion is the entitlement attitude as well as the "U.S. is the greatest country on earth" attitude are the root of the problem. We are cocky arrogant know-it-alls who in reality know nothing about anything. Oh, we also want it for the cheapest price!

Please enjoy your cognac on your international flights. Maybe one day the Amercan people will demand better service too. Until then, enjoy your rock bottom fares.

 

I'll take your post under advisement and consideration as you seem to be the self appointed Emil Post on posting edicate.

Since you are concerned with spelling... try reducing your run-on sentences and sintaxes too.

 

Ooohhhh ouch. But answer your question Fly782 umm no. You working for Delta? Great people and crews.

 

Is that the best you've got? I expected more from a DAL crewmember than "Feel free to remain an ex-pat". My source of income is of no concern of yours. Would you have accepted my comments if I were a BBJ skipper for a US company positioning domestically paying full fare for business class seat on your jet?

How would you respond to a customer exiting your aircraft after making a negative statement concerning the service on your flight? Would you poo poo it off, or actually take charge and write the company to help improve customer service?

Would you care if I pass your comment and I quote you "If you are dissatisfied with the service, you've got options" to your management types at your airline? Do you think Delta would prefer make a suggestion to the company rather than telling a customer to take his/her business elsewhere? What ya think Elvis?


Re-read my original post. Never complained about the crew. That said, fold yourself up in your Delta Airlines Security Blanket go to bed tonight knowing that yes... Delta is probably the best domestic carrier as far as customer service is concerned. But hey Elvis... isn't there always room for improvement?

 

This thread is up there with the tool of the day thread in terms of entertainment.

 

This is clearly the OP's first time flying domestic since 9/11.

 

"syntax"

syn·tax
   /ˈsɪntæks/ [sin-taks]
noun 1. Linguistics . a. the study of the rules for the formation of grammatical sentences in a language.
b. the study of the patterns of formation of sentences and phrases from words.
c. the rules or patterns so studied: English syntax.
d. a presentation of these: a syntax of English.
e. an instance of these: the syntax of a sentence.

2. Logic .
a. that branch of modern logic that studies the various kinds of signs that occur in a system and the possible arrangements of those signs, complete abstraction being made of the meaning of the signs.
b. the outcome of such a study when directed upon a specified language.

3. a system or orderly arrangement.
4. Computers . the grammatical rules and structural patterns governing the ordered use of appropriate words and symbols for issuing commands, writing code, etc., in a particular software application or programming language

--------------------------------------------------------

A "sin tax" is a kind of sumptuary tax: a tax specifically levied on certain generally socially proscribed goods and services, for example alcohol and tobacco, candies, soft drinks, fast foods, coffee, and gambling.

 

Delta's CEO, Richard Anderson, conducts a weekly podcast for employees that I've always found helpful. He has ended every podcast for as long as I've been at Delta with the following:

"Remember, safe, clean, on time, with bags and with cargo. And always fast, courteous service. As our founder, C. E. Woolman has said, "Let's put ourselves on the other side of the counter. We have a responsibility over and above the price of the ticket."

So to all the Delta critics out there, this is the CEO's focus, and it has spread to the employees.

If you're not sure about Delta's accomplishments, please review the following:

----------------------------------------------------------

Delta Air Lines Newsroom - Press Kit

Awards & Recognition

2012
•Recipient of two Stevie awards for social media—Silver for Communications or PR Campaign/Program of the Year-Social Media Focused: “Ideas In Flight: Powered By TED, Delta & You”; Gold for Video in the Tourism/Travel category: “Behind-The-Scenes: Your Bag's Journey On Delta” from the Annual Business Awards.
•Recipient of 12 Executive Travel Magazine Leading Edge Awards for U.S. airlines. Delta products and services received: ◦GOLD status for “Best Domestic Airline-Airport Lounges,” “Best Flight Experience to Mexico,” “Best Flight Experience to Africa.”
◦SILVER status for “Best Flight Experience to Caribbean,” “Best Flight Experience to Europe,” “Best Flight Experience to the Middle East.”
◦BRONZE status for “Best Domestic Airline – Premium Class Service,” “Best Domestic Airline – Frequent Flyer Program,” “Best Domestic Airline,” “Best Flight Experience to Canada,” “Best Flight Experience to Central/South America,” “Best Flight Experience to Asia.”

•Recipient of two Freddie Awards for “Best Promotion for Redemption" and "Best Loyalty Credit Card" for Delta SkyMiles credit card from American Express.
•Recipient of Travel+Leisure's Social Media in Travel & Tourism Award (SMITTYS) for “Best Single Social Media Promotion for a US Airline” for the “Behind-The-Scenes: Your Bag’s Journey On Delta” video.
•Named the “Top Tech-Friendly U.S. Airline” by PCWorld Magazine.
•Awarded Gold DC Ad Club’s ADDY® Award for the Delta app, Windows version.
•Delta Tech Ops voted “Best Solutions Provider” in the annual OneAero MRO Top Shop Awards.

2011
•Ranked No. 1 in Fortune magazine's list of the world's most-admired airlines.
•Won the Business Travel News Annual Airline Survey, marking the first time Delta beat all other carriers in the contest's 14-year history.
•Named domestic “Airline of the Year” by the readers of Travel Weekly magazine.
•Named domestic “Airline of the Year” by Jaunted
•Recipient of four Travel Weekly Gold Magellan Awards for “Most Eco-Friendly Green Airline,” “Best Business Class,” “Best Economy Class” and “Best Marketing Campaign.”
•Recipient of six Executive Travel Magazine Leading Edge Awards for U.S. airlines. Delta products and services were named “Best Airport Lounges,” “Best Business-Class Service,” “Best First-Class Service,” “Best Flight Experience to Mexico” and “Best Flight Experience to Central/South America.” Delta Private Jets was named “Best Private Jet Service.”
•Recipient of Frequent Traveler Award for “Best Promotion for Redemption” for the elimination of SkyMiles award travel redemption fees.
•Delta Private Jets won the “Best Private Jet Company in the Americas” award from Global Traveler Magazine.
•Named "Best Airline for Travel Agent Support" and “Top Business Airline” by Recommend Magazine.
•Ranked best among U.S.airlines in Latin Trade’s “Best of Travel Awards” and No. 5 overall.
•Received a perfect 100 out of 100 score on Human Rights Campaign’s 2011 Corporate Equality Index.
•Delta TechOps named the “Best Airframe MRO Provider in the Americas” and the “Best Engine MRO Provider” for 2011 by Aircraft Technology Engineering & Maintenance Magazine.

Technology
•Named by Compuware as winner of Gold in the “Gomez Best of the Web Performance Awards” in the airline category for the second year in a row.
•The Fly Delta app was voted “Attendees Choice” at the 2011 BlackBerry World™ Wireless Achievement Awards for its innovation, usefulness and easy-to-navigate design.
•Received MobileVillage “Shining Star” Award among navigation and travel-related mobile apps for the Fly Delta software application.
•Awarded Gold DC Ad Club’s ADDY® Award for the Delta app.
•Received Mobile Consumer Application Person of the Year Award for Bob Kupbens, vice president for eCommerce.

2010
•CEO Richard Anderson wins Airline Business "Airline Strategy Award for Executive Leadership" for Delta's successful acquisition and integration of Northwest Airlines.
•Ranked No. 3 in Fortune magazine's list of the world's most-admired airlines, up from No. 6 in 2009.
•Named Best Domestic Airline and Best Airline Customer Service – Domestic by Executive Travel Magazine.
•Named one of the top innovative companies by InformationWeek.
•SkyMiles named "Best Frequent Flyer Program" by the readers of Business Traveler magazine.
•Named "Best Airline for Travel Agent Support" by Recommend Magazine.
•Named "Best MRO Provider of the Americas" for Delta TechOps by Aircraft Technology Engineering & Maintenance Magazine (ATE&M).
•Named "MRO of the Year" for Delta TechOps by Aviation Week.
•Named one of Human Rights Campaign's 2011 "Best Places to Work" for LGBT Equality.
•Maintained virtually identical score in J.D. Power and Associates' Airline Satisfaction Index Study in overall customer satisfaction among traditional network carriers as compared to 2009, even as data combined for first time after Northwest merger. J.D. Power recognizes Delta's efforts to merge service in public comments, saying: "Delta was able to bring up the overall merged airline's satisfaction levels to roughly in line with what Delta itself had before the acquisition."

2009
•"Best Frequent Flyer Program," "Best Airline Web Site" and "Best Airport Lounge" presented by Business Traveler magazine.
•Recipient of Budget Travel magazine's "Extra Mile Award," which recognizes and celebrates companies and destinations that take extra steps to make travel easier and more affordable. Delta was recognized for the re-launch of its Red Coat program.
•Recipient of Interactive Media Awards' (IMA) "Outstanding Achievement Award" for the planning, execution and overall professionalism of Delta's blog, "Below the Wing."
•Ranked third in J.D. Power and Associates' Airline Satisfaction Index Study in overall customer satisfaction among traditional network carriers based on cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservations.
•Named one of Human Rights Campaign's 2010 "Best Places to Work" for LGBT Equality.
•Awarded Robert E. Fox "Race to Excel" Award for Large Private Organization for Delta TechOps.

2008
•"Best Domestic Airline for First Class Service," "Best Domestic Frequent Flyer Program" and "Best Airline for Airport Lounges" presented by Business Traveler magazine.
•Ranked second in J.D. Power and Associates' Airline Satisfaction Index Study in overall customer satisfaction among traditional network carriers based on costs and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservations.
•Named one of InformationWeek’s 500 most innovative companies.
•"Best Domestic Airline for First Class Service," "Best Frequent Flyer Program - Domestic," "Best Airline for Airport Lounges in the world," "Best U.S.-based Airline for Flights to Africa and No. 3 in the world," "Best U.S.-based Airline for Flights to the Middle East and No. 3 in the world" and "Best U.S.-based Airline for Flights to Canada and No. 2 in the world," presented by Executive Travel magazine.
•Best Total Solutions Provider "Top Shop" Award presented to Delta TechOps by OneAero
•Robert E. Fox “Race to Excel” Award for Large Private Organization presented to Delta TechOps.
•Award for Use of Nontoxic Materials on Aircraft presented by the U.S. Environmental Protection Agency's (EPA) Design for the Environment program for Delta's use of PreKote – an environmentally friendly, non-chromium surface pretreatment – on its aircraft.
•Green Cross for Safety Medal presented by The National Safety Council in recognition of outstanding achievement in safety and health, community service, responsible citizenship and a superior record in advancing safety and health practices.

2007
•"Best Frequent Flyer Program" presented by Business Traveler magazine.
•"Best Domestic Airline," "Best Domestic Airline for First Class Service," "Best Domestic Airline for Business Class Service," "Best Airline for Flights to Africa," "Best Airline for Flights to the Caribbean," "Best Airline for Flights to Central and South America," "Best Airline for Flights to Mexico," "Best Airline for Flights to Western Europe," "Best Airline for Airport Lounges," "Best Airline Customer Service" and "Best Frequent Flyer Program Domestic" presented by Executive Travel magazine.
•North America’s "Leading Business Class Airline" presented by worldwide travel agents at the 14th Annual World Travel Awards.
•"Best Airline Alliance of 2006" presented to the SkyTeam Alliance by Global Traveler Magazine
•Ranked second in J.D. Power and Associates' Airline Satisfaction Index Study in overall customer satisfaction among traditional network carriers in North America -- “Among the Best” in cost and fees, in-flight service, flight crew and boarding/deplaning/baggage.

 

I really don't care if you do or not. If you were dissatisfied with your service, you have an avenue to report it. I suggest you use it if your intent is to truly improve the company's service.

The initial shock of a lack of "breadsticks and cognac" is simply absurd in the US market, and you should know that if you had spent any time on other US domestic carriers. That's why your comments were treated with such disdain and comedy. The fact that you still don't get it makes it all the more laughable.

 

Yep - have to agree. Hence my comment, "feel free to remain an expat."