Obnoxious RUDE PASSENGER
08-29-2007 | 02:57 PM
#21
Freightmama!
Joined: Dec 2005
Posts: 2,880
Likes: 0
From: 757/767 FO
That is some funny stuff right there. Dang well might be the funniest thing I have ever read on this forum.
Saab, I would look in their face and see my low pay subsidizing their low fares and vacation. Then, you'll be cargo bound.
08-29-2007 | 02:59 PM
#22
Freightmama!
Joined: Dec 2005
Posts: 2,880
Likes: 0
From: 757/767 FO
The guy was a rude jerk. There is no excuse for him treating you the way he did.
08-29-2007 | 03:04 PM
#23
On Reserve
Joined: May 2007
Posts: 18
Likes: 0
Up until this point I have had good experiences with Passengers, but today some old miserable bastard almost put me over the edge. Our APU was MEL'd so it was hot, we were in EWR ready to close the door and push, this guy wouldnt take his seat because he said it was too hot on this "small piece of sh*t airplane" The F/A told him if he would take his seat we would be able to push back and start the engines and get the A/C going, after him complaining some more, he took is seat (complaining the whole time to a CAL F/A on her way home)............. well my leg, and my landing was a little firm, I dunno maybe it was the fact that I put it down on the right main first, but when he was leaving he loudly says "I think you left the strut in EWR, I laughed because I thought he was joking but then in the jet way he continues to LOUDLY and rudely say I left the strut in Newark blah blah (very loud & rude at this point), I dunno I told him I was sorry but at least I got him here safely..................not a big deal but the lack of respect for myself, my crew, and my airplane for some reason bothered me, we were in the airplane long before him, it was hot for us as well, total disregard........... I envisioned myself drop kicking him up and down the jetway.............
Anybody else have a bad PAX experience?
Anybody else have a bad PAX experience?
08-29-2007 | 03:34 PM
#24
Prime Minister/Moderator
Joined: Jan 2006
Posts: 44,895
Likes: 690
From: Engines Turn or People Swim
That employee may not have had anything to do with the problem, and the customer probably knows that, but psychologicaly the apology works. The customer usually just wants an acknowledgement of his annoyance/frustration...the customer knows you can't fix being late (like you could return a defective product).
Blaming someone else does not work at all in most settings. An employee who blames OTHER employees will just be viewed as uncaring...and most business' counsel their front-line employees to never pass the buck, but to apologize and then work to resolve the problem. In the airline business since we have many uncorrectable delays caused by factors TOTALLY outside the employee's and the company's control it is worth explaining that ATC delays or Wx were involved (but still apologize anyway).
08-29-2007 | 04:38 PM
#25
Gets Weekends Off
Joined: May 2006
Posts: 849
Likes: 0
From: Student Pilot
you have a good points, but heh, in today's America where self entitled folks are constantly suing for nothing at all and demanding compensation for every little thing, an apology would likely be used against the apologizing party as an admittance of a fault.. and be used demand something further. "if you're sorry, give me a voucher for $2000 and reimburse me for the hotel and meals and my kids college fund"
08-29-2007 | 04:49 PM
#27
Gets Weekends Off
Joined: Jan 2006
Posts: 574
Likes: 0
Up until this point I have had good experiences with Passengers, but today some old miserable bastard almost put me over the edge. Our APU was MEL'd so it was hot, we were in EWR ready to close the door and push, this guy wouldnt take his seat because he said it was too hot on this "small piece of sh*t airplane" The F/A told him if he would take his seat we would be able to push back and start the engines and get the A/C going, after him complaining some more, he took is seat (complaining the whole time to a CAL F/A on her way home)............. well my leg, and my landing was a little firm, I dunno maybe it was the fact that I put it down on the right main first, but when he was leaving he loudly says "I think you left the strut in EWR, I laughed because I thought he was joking but then in the jet way he continues to LOUDLY and rudely say I left the strut in Newark blah blah (very loud & rude at this point), I dunno I told him I was sorry but at least I got him here safely..................not a big deal but the lack of respect for myself, my crew, and my airplane for some reason bothered me, we were in the airplane long before him, it was hot for us as well, total disregard........... I envisioned myself drop kicking him up and down the jetway.............
Anybody else have a bad PAX experience?
Anybody else have a bad PAX experience?
08-29-2007 | 05:28 PM
#28
Gets Weekends Off
Joined: Jan 2007
Posts: 3,048
Likes: 0
From: Self employed
What are ATC delays? Is that when the big game is on TV, and the controllers would rather watch that than separate live air traffic?
Might I suggest that you refer to the delay for the reason;
traffic congestion
weather
runway outage
etc
08-29-2007 | 05:37 PM
#30
Prime Minister/Moderator
Joined: Jan 2006
Posts: 44,895
Likes: 690
From: Engines Turn or People Swim
you have a good points, but heh, in today's America where self entitled folks are constantly suing for nothing at all and demanding compensation for every little thing, an apology would likely be used against the apologizing party as an admittance of a fault.. and be used demand something further. "if you're sorry, give me a voucher for $2000 and reimburse me for the hotel and meals and my kids college fund"
Never heard of pilots getting sued for being late
I didn't say to take the blame, I just said apologize (or express regret or sympathy) for the customer's inconvenience...there is a difference. If you communicate your understanding of their situation, they also tend to form the impression that YOU were trying your best all along. This serves to alleviate their annoyance and/or direct it away from your company in the event of circumstances beyond your control.
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