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- - Bad Landing (https://www.airlinepilotforums.com/regional/23750-bad-landing.html)

Quote:

Originally Posted by Swass (Post 349023)

I would hope you would hold your tongue. Those pax happen to pay your salary, and I would think you would be a professional whilst in uniform. What happened to the old saying "The customer is always right"? I know it sounds nitpicky but you should grow some thicker skin, have fun with it instead of it making you all upset. Your paid to land in a crosswind, hence the good view you have up front.

You can save the lecture. I did hold my tongue.

By the way, after enough waiting tables in my lifetime I hate it when people try to tell me "the customer is always right." In fact, many customers are rude, ignorant, or downright hostile towards employees. I do my best always to treat my customers well (and yes, being an airline pilot is a customer service oriented job), but sometimes the things they do can't just be allowed to happen.

Here's a good read: http://positivesharing.com/2006/07/w...tomer-service/

The customer is not always right, and that is one of the most stupid sayings around. Just because you pay money for something does not give you a right to be rude and say whatever you want, and people that think they can should be put in their place.

Worst landing I ever made got me praised by 3 or 4 pax and the Senior. Little did they know.

Quote:

Originally Posted by NightIP (Post 349030)

Welcome to SWA's philosophy

Quote:

Originally Posted by ExperimentalAB (Post 344276)

Just because the Duchess and CRJ-200 are easy to land doesn't make them nice to land...they roll down the runway like loose goose's and hit the runway like a rolling pig - not exactly pleasant.

Give me stiff gear, where I can occasionally really grease the bird on and I'm happy!

Remember kids - the -200 makes most landings good, but a great landing impossible. Rise to the challenge that a stiff gear gives you!

I submit that you have room to improve your CRJ200 landings (and takeoffs). You CAN make a great landing in a CRJ, it's just not guaranteed every time. Don't give up on the A/C, but don't overcontrol and float too much either. Many pilots carry thrust until too low and/or flare too late, float and then drop it in. It's about maintaining a low sink rate that last 5 ft. With the right pitch and roll on the yoke, the CRJ will roll down the runway pretty nicely.

The mystery I've yet to solve with the CRJ200 is why do some pretty soft touchdowns have no GLD induced squatting, while during other soft touchdowns the GLD spoils it for you. It seems to me that the squatting occurs when you touchdown at a higher than normal speed.

Watch an Airbii 3xx series, the GLD deploy slowly, while the 737 pop up instantly, it makes a difference.

Quote:

Originally Posted by Yzerman (Post 343638)

Yeah I've had a handful of crap landings in the -200. But the best one was going into PLN...

The FA kept telling us how rude and snobby the pax were being to her, and it was my leg, so I decided to just not give a F about the quality of the landing. I'm not saying I tried to crash, but I just didn't care about (and kinda enjoyed) firmly planting it on the ground and testing the anti-skid.

And the captain got to do his part by riding the brakes all the way to the gate. On that particular plane that day, if you did it just right the brakes would scream like an approaching train and the whole airplane would vibrate. It was great.

I usually don't care about the landing quality in HPN either, just in case the infamous passenger who "doesn't talk to the help" is on board.

Spoken like a true professional...........Wonder why 9E gets the reputation that is has.

Night and Red -

Keep on plugging away at what ever Regional you work at, it fits your attitude. Corporate or Fractional is not in your future unless you change your outlook on little things like this.

You wouldn't see anyone at NJ or the like treat their pax that way. Sack up or let someone else deal with them. In the end, it was your touchdown that garnered the negative attention from the passenger in the first place. Nobody's perfect, especially me, but I would never get smart with a paying passenger. Just let someone else deal with them, they are probably scared to fly, self absorbed chumps who think that the plane is so automated it could land itself so why even bother with them. Give them a smile, it actually tees them off more to not get a reaction from you.

Peace Brothers. :)

"What is it about hard landing that makes me have to xxxx? You really jarred something loose tiger." - Landlady in Kingpin

Quote:

Originally Posted by Swass (Post 349471)

Fair enough, but I won't tolerate customers being rude or condescending to me simply because they paid some money to fly on my aircraft. I've been in that position before and now refuse to become a doormat.

As I said, I treat my customers very well, and it drives me up the wall when I fly with CAs who don't make PAs the entire flight or update the people in the back on delays or other critical information. However, my dignity is worth more than the money they paid to fly on the plane. I believe that there are certain things that customers can get away with before being called out on it, and treating employees like dirt isn't one of them.