Are you kidding me Pinnacle?
12-22-2008 | 03:02 PM
#11
Gets Weekends Off
Joined: Feb 2007
Posts: 774
Likes: 0
From: EMB145
I've had some bad experiences in the past but this week absolutely takes the cake. Went to pick my grandma up in detroit and watched
her pinnacle flight sit at the top of the J line for fifty (5-0) mins waiting for rampers. I have never in my life seen that. Then in another incident I was trying to jumpseat out east. I showed up at the gate 1.5 hours before departure repeatedly asking the agent to list me. 15 mins before she says she won't have time. I persist saying I've been standing there all this time. She calls ops and says sorry they can't take a jump seater. I had a long talk with the captain earlier and he said no problems or weight restrictions. She wouldn't let me back down to talk to him and shut the door in my face. I go to the next flight. Honestly the same exact thing happens. This time I go to another gate where the agent isn't busy and her to list me. She does then I go back to the gate and tell her I'm listed so whenever she gets time ill be here. She calls ops and even though there is 20 plus open seats, she can't take a jump seater. Door in the face and wouldn't let me talk to the captain again , even though he told me before it would be no problem. Do you guys really not question where a jump seater is especially when he meets you at the gate? I've been jump seating for many years and have never been treated this badly not even by mesa or go jet. I'm truly embarrassed for you guys. Wow.
her pinnacle flight sit at the top of the J line for fifty (5-0) mins waiting for rampers. I have never in my life seen that. Then in another incident I was trying to jumpseat out east. I showed up at the gate 1.5 hours before departure repeatedly asking the agent to list me. 15 mins before she says she won't have time. I persist saying I've been standing there all this time. She calls ops and says sorry they can't take a jump seater. I had a long talk with the captain earlier and he said no problems or weight restrictions. She wouldn't let me back down to talk to him and shut the door in my face. I go to the next flight. Honestly the same exact thing happens. This time I go to another gate where the agent isn't busy and her to list me. She does then I go back to the gate and tell her I'm listed so whenever she gets time ill be here. She calls ops and even though there is 20 plus open seats, she can't take a jump seater. Door in the face and wouldn't let me talk to the captain again , even though he told me before it would be no problem. Do you guys really not question where a jump seater is especially when he meets you at the gate? I've been jump seating for many years and have never been treated this badly not even by mesa or go jet. I'm truly embarrassed for you guys. Wow.
I always do all I can to get a JS'er on including bumpin bags.
12-22-2008 | 03:43 PM
#12
Gets Weekends Off
Joined: Dec 2008
Posts: 267
Likes: 0
From: CRJ
12-22-2008 | 08:44 PM
#13
Banned
Joined: May 2007
Posts: 698
Likes: 0
As well, if someone has approached you, it's only common sense to make sure they made it on. I know things get busy, but I've never had an instance where I couldn't take two minutes to walk up the jetway to make sure we weren't leaving anyone behind. I always check the windows tomake sure someone isn't trying to flag me down. Numerous times I've had the door closed and someone ran up. Jetway was pulled and I still brought them on.
Thanks.
12-23-2008 | 05:27 AM
#14
Gets Weekends Off
Joined: Sep 2006
Posts: 2,615
Likes: 8
From: Bus driver
You can thank the Mesaba ramp for your problems... This issue has been ongoing for a long time and from what I have heard there has been no progress on "fixing" the ramper park/push issues and the gate agents feel they have "authority". Last week in DTW I had a gate agent who INSISTED she could board when we had a 2+ hour ground stop (we were trying to go the the east coast in a winter storm) and my FA went to get food, my CA was down in ops and I had to escort the folks BACK up to the top of the jetbridge, tell the gate agent AGAIN not to board, then argue with her when she started raising her voice in the middle of the gate area telling me "you don't know what you are doing". I about choked a b!tch. Ultimately I won.
Your issues with DTW is not new to anyone, and FAR from pinnacle's fault. We are the red tailed stepchild.
Your issues with DTW is not new to anyone, and FAR from pinnacle's fault. We are the red tailed stepchild.
12-23-2008 | 05:50 AM
#15
Gets Weekends Off
Joined: Feb 2008
Posts: 1,065
Likes: 0
From: Switch, Lever & Light Specialist
Captains,
Please take the time to make sure there are no non-revs / js in the boarding area. I try to go out on every flight and find out if there are. Usually on my flights, if there is plenty of room, I like to board them ahead if I can. Professionial courtesy. I know how much I hate sitting in the boarding area wondering.
As well, if someone has approached you, it's only common sense to make sure they made it on. I know things get busy, but I've never had an instance where I couldn't take two minutes to walk up the jetway to make sure we weren't leaving anyone behind. I always check the windows tomake sure someone isn't trying to flag me down. Numerous times I've had the door closed and someone ran up. Jetway was pulled and I still brought them on. ACARS you wonder, at least with us, once we register a push time, it sticks. If we open the door, it asks wether we have returned to the gate. I hit no and go on with my life. I've never ONCE been questioned by my company.
It's the holiday time guys and gals, let's help our fellow crew members out. We should be doing this year around, although right now it is more important than ever. With the changes in schedules, work rules and concessions we take, don't overlook the one benefit that is for us and could be the most important benefit we have.
Take the time, it's everyone's responsibility.
Thanks to all.
Whiskey
Please take the time to make sure there are no non-revs / js in the boarding area. I try to go out on every flight and find out if there are. Usually on my flights, if there is plenty of room, I like to board them ahead if I can. Professionial courtesy. I know how much I hate sitting in the boarding area wondering.
As well, if someone has approached you, it's only common sense to make sure they made it on. I know things get busy, but I've never had an instance where I couldn't take two minutes to walk up the jetway to make sure we weren't leaving anyone behind. I always check the windows tomake sure someone isn't trying to flag me down. Numerous times I've had the door closed and someone ran up. Jetway was pulled and I still brought them on. ACARS you wonder, at least with us, once we register a push time, it sticks. If we open the door, it asks wether we have returned to the gate. I hit no and go on with my life. I've never ONCE been questioned by my company.
It's the holiday time guys and gals, let's help our fellow crew members out. We should be doing this year around, although right now it is more important than ever. With the changes in schedules, work rules and concessions we take, don't overlook the one benefit that is for us and could be the most important benefit we have.
Take the time, it's everyone's responsibility.
Thanks to all.
Whiskey
PRECISELY! Well Said, Whiskey!
12-23-2008 | 05:55 AM
#16
Gets Weekends Off
Joined: Feb 2008
Posts: 493
Likes: 0
Give me a break... as previously posted the root of the problem lies in the fact that we're talking about DTW here. THe work ethic is some of the worst I've ever seen. You see the same issue over at mainline, to a certain degree. On top of the the ramp/gate positions pay like you know what... who you gonna attract with those wages? Mesaba is constantly trying to fix the problems quite contrary to your belief Higney. Oh yea... we at XJ wait to park too. Stop trying to create this victim image. Nobody is immune here. IN the end, no matter who is running the ramp, there is no excuse for rude and lazy behavior.
The majority of the agents and rampers try their best given the tools they have. I've never had a problem with an agent and their authority... because I let them know if they're overstepping their bounds and politely push them in the right direction.
My favorite question to the PCL folks is this... do you think the ramp/gate issues would be better if Pinnacle ran the ramp in MSP and DTW?
The majority of the agents and rampers try their best given the tools they have. I've never had a problem with an agent and their authority... because I let them know if they're overstepping their bounds and politely push them in the right direction.
My favorite question to the PCL folks is this... do you think the ramp/gate issues would be better if Pinnacle ran the ramp in MSP and DTW?
12-23-2008 | 06:30 AM
#17
Line Holder
Joined: Oct 2008
Posts: 35
Likes: 0
As stated previously in the thread the problem is not with Pinnicle orthe Mesaba ops. The problem extends much further than that. The workforce of DTW area is a classic study of socialism. The entitlement mentality runs deep in the area. I do understand that the pay these individuals recieve is sub par, but they have chosen a job in public service. There has been more that one instance when they have had to be reminded of this.
Rumor has it (I love it when posts start this way): Detroit has such a high number of unskilled labor(thank you auto industry)....that they started a program to help these people get a job. They offer employers a plan to help train these people. The city (your taxdollars) pays the company to train these people. The city (your taxdollars) also pays the employees first three months wages. After the three months, the company puts them on probabtion. Most of these workers don't make it far when the company is responsible for paying.So in theory.....these city subsidised workers are working free to the company, but your tax dollars are paying for them. So don't be ripped at the company, take credit where credit is do, We are paying these guys to be a pain in our buts and make our jobs a lot more frustrating than it has to be.
At the A terminal I don't know what the deal is.....Most of the ramp over there gets payed more than a first year NWA FO.....
Rumor has it (I love it when posts start this way): Detroit has such a high number of unskilled labor(thank you auto industry)....that they started a program to help these people get a job. They offer employers a plan to help train these people. The city (your taxdollars) pays the company to train these people. The city (your taxdollars) also pays the employees first three months wages. After the three months, the company puts them on probabtion. Most of these workers don't make it far when the company is responsible for paying.So in theory.....these city subsidised workers are working free to the company, but your tax dollars are paying for them. So don't be ripped at the company, take credit where credit is do, We are paying these guys to be a pain in our buts and make our jobs a lot more frustrating than it has to be.
At the A terminal I don't know what the deal is.....Most of the ramp over there gets payed more than a first year NWA FO.....
Thread
Thread Starter
Forum
Replies
Last Post
