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And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.
Originally Posted by PotatoChip
Not five star treatment. But at certain places we are afforded certain customer service. I have been to car dealerships where cars are $25,000 and have received terrible customer service. Do I expect better customer service at higher levels of cost? Yes. I do. But are there places that offer exemplary service regardless of cost? Yes! Have you been to many In 'n Outs?? Awesome customer service! And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.
Ok.....you typed In & Out and now I can't even remember what we are debating. Mmmmmmm..........animal style.......
The service industry is a tough one. I think for every one bad experience someone has they have forgotten 10 good ones that they also have experienced. There are no doubt bad eggs in the industry. Pilots and FAs. But unfortunately, as you mentioned, FAs stand out more because they are front line employees if you will.