Why do the airlines provide such bad service?
06-23-2013 | 06:43 PM
#31
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From: Seated
Tell me how it's flawed. Show me all the people who will line up and talk about how great the US Airways and United FA's customer service is.
06-23-2013 | 06:53 PM
#32
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From: Whiskey Papa
I'd stand in that line. Gee, maybe some people get less than stellar customer service from FAs because they look down on them and treat them like crap.....
06-23-2013 | 06:56 PM
#33
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From: Seated
06-23-2013 | 06:57 PM
#34
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From: B757/767
The cost of all you mention is irrelevant. The basic premise remains the same. A consumer pays for something that a supplier offers. The consumer expects a level of customer service. Poor airline customer service is not that the public isn't willing to pay for it. What, if the cost of tickets went up $400 the customer service would get better?
It's simply not true. This argument is not about staffing, it's about the customer service rendered for the amount of money paid.
It's simply not true. This argument is not about staffing, it's about the customer service rendered for the amount of money paid.
So by your logic, I should receive 5 star treatment at McDonalds? Or I should receive NetJets treatment on Spirit? After all....cost is irrelevant to level of service.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
06-23-2013 | 07:01 PM
#35
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From: Whiskey Papa
06-23-2013 | 07:03 PM
#36
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So by your logic, I should receive 5 star treatment at McDonalds? Or I should receive NetJets treatment on Spirit? After all....cost is irrelevant to level of service.
It's flawed because you're taking a survey that focuses on the entire travel experience(way more then just crew) & pinning it on the crew. There are other reasons, but it's clear that you and I won't agree on this so I'm not wasting key strokes.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
It's flawed because you're taking a survey that focuses on the entire travel experience(way more then just crew) & pinning it on the crew. There are other reasons, but it's clear that you and I won't agree on this so I'm not wasting key strokes.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.
06-23-2013 | 07:04 PM
#37
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From: Whiskey Papa
So by your logic, I should receive 5 star treatment at McDonalds? Or I should receive NetJets treatment on Spirit? After all....cost is irrelevant to level of service.
It's flawed because you're taking a survey that focuses on the entire travel experience(way more then just crew) & pinning it on the crew. There are other reasons, but it's clear that you and I won't agree on this so I'm not wasting key strokes.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
It's flawed because you're taking a survey that focuses on the entire travel experience(way more then just crew) & pinning it on the crew. There are other reasons, but it's clear that you and I won't agree on this so I'm not wasting key strokes.
Read some other articles. The rankings of service by the agents, cabin crew, pilots, etc was actually good. It was the food selection, in flight entertainment, & uncomfortable seats that scored low.
'
06-23-2013 | 07:05 PM
#38
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From: Seated
06-23-2013 | 07:08 PM
#39
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From: Seated
I'll agree wholeheartedly with this sentiment. But there is a difference between enforcing nicely and being a witch. Same applies to how gate agents handle over sized baggage. Nicely explaining versus demanding. Same applies to the Captain who comes back to cabin and demands someone off without knowing the story. I've seen all of them.
06-23-2013 | 07:11 PM
#40
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From: Whiskey Papa
I'll agree wholeheartedly with this sentiment. But there is a difference between enforcing nicely and being a witch. Same applies to how gate agents handle over sized baggage. Nicely explaining versus demanding. Same applies to the Captain who comes back to cabin and demands someone off without knowing the story. I've seen all of them.
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