Why do the airlines provide such bad service?
06-23-2013, 05:54 PM
#21
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Joined APC: Feb 2012
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Posts: 2,850
Originally Posted by PotatoChip
This thread is about CUSTOMER SERVICE. So yes, I did bring up flight attendants, what a shock considering they are the single most obvious source of customer service.
I do not advocate age discrimination, nor did I imply it. I said that it should not be a career job. Someone can certainly become a new flight attendant at 47, I see it all the time. As I said, spend a lifetime as a flight attendant dealing with this industry and your service is bound to suffer.
So take a chill pill before you get defensive and throw words and assumptions around.
And just to grind your gears, it would help if they stopped hiring ugly ones.
I do not advocate age discrimination, nor did I imply it. I said that it should not be a career job. Someone can certainly become a new flight attendant at 47, I see it all the time. As I said, spend a lifetime as a flight attendant dealing with this industry and your service is bound to suffer.
So take a chill pill before you get defensive and throw words and assumptions around.
And just to grind your gears, it would help if they stopped hiring ugly ones.
You didn't grind my gears with your last juvenile line-----just showed some more of your colors. With that said, I'd realllllly appreciate it if all the pilots I worked with were hot, virile studs.
06-23-2013, 05:56 PM
#22
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Posts: 2,850
Originally Posted by tsquare
Pretty broad brush you are painting with there Herk. I guess it would be akin to someone calling you a pedophile because you only want young girls serving your drinks. And I highly doubt that you or anybody within eyesight buys tickets based on the looks of the FAs. If you do be sure to ask her if she will friend you on Facebook.... which would be pathetic on more levels that I can imagine. And you as well as anybody that their job is not just to serve you inflight. I believe that this discussion has taken place in another thread, but I have seen Pan Am FAs that I would take in a NY second over the prettiest newhire because THEY know service.
06-23-2013, 05:57 PM
#23
Layover Master
Joined APC: Jan 2013
Position: Seated
Posts: 4,311
Originally Posted by LNL76
Nice spin.....YOU advocated a 5 year rule. If that isn't blatant discrimination, I don't know what is. And who cares what you think about what job someone wants to make a career? Did someone die and put you in charge?
You didn't grind my gears with your last juvenile line-----just showed some more of your colors. With that said, I'd realllllly appreciate it if all the pilots I worked with were hot, virile studs.
You didn't grind my gears with your last juvenile line-----just showed some more of your colors. With that said, I'd realllllly appreciate it if all the pilots I worked with were hot, virile studs.
As for your questions, this is a public forum where people are asking my opinion..... Sooo, yes, I think at least someone cares. Or do you not understand the concept of asking a question on a public forum? Really not difficult to grasp.
Last edited by PotatoChip; 06-23-2013 at 05:59 PM. Reason: spelling
06-23-2013, 06:04 PM
#24
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Originally Posted by ShyGuy
I hope my post above clarified. And btw, pilots have age discrimination while FAs do not. Used to be 60, now 65. But there are plenty of guys 65 or above who are more physically fit and capable than pilots in their 30s.
06-23-2013, 06:13 PM
#25
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Joined APC: Oct 2006
Position: B757/767
Posts: 13,088
Originally Posted by PotatoChip
Really? Take a moment or three and do a little study of history and you'll see that I am correct. I'll get you started in the right direction, google AFA History and see all they've accomplished.
And I love your logic by the way. Since I wasn't there at the conception of the position I should no way know what it was meant to be? Well using this logic, I wasn't at the Gettysburg Address, the signing of the Declaration of Independence or the Magna Carta, but.....
McDonald's provides a service for x amount of dollars. Airlines provide a service for x amount of dollars. Each company's product costs x amount of dollars. Apples to apples.
Come back with solid reason and logic and less emotions.
And I love your logic by the way. Since I wasn't there at the conception of the position I should no way know what it was meant to be? Well using this logic, I wasn't at the Gettysburg Address, the signing of the Declaration of Independence or the Magna Carta, but.....
McDonald's provides a service for x amount of dollars. Airlines provide a service for x amount of dollars. Each company's product costs x amount of dollars. Apples to apples.
Come back with solid reason and logic and less emotions.
Well obviously the AFA was created to provide job protection/job improvement for those 5 year employment runs. And staffing a fast food restaraunt vs staffing a airplane cabin is NOT the same. The level of responsibility is NOT the same. The fact that the two industries provide a service does NOT make them very similar. Can you hire a 16 yr old to be a FA? Is the turnover cost at McDonalds higher then at an airline? What about the training costs? Insurance? Liability? Health care costs? What does it cost to make and serve a McDouble? Now what does it cost to staff and operate an MD88? By your logic I should receive the same treatment on a bus that I'd receive when hiring a limo. Apples to apples indeed.
06-23-2013, 06:21 PM
#26
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Joined APC: Feb 2012
Position: Whiskey Papa
Posts: 2,850
Originally Posted by Bucking Bar
Guess it is good luck ... but regardless of age, I've experienced excellent service from Flight Attendants for over a year now ... and as a reserve loser I'm getting deadheaded all over the place.
More importantly, the pro's in the cabin have kept the people safe ....
I think the survey results show that travel is stressful. Hubs are required to provide the networks needed for flexibility. The survey also shows that despite the seeming war the US Government has declared on our industry, we are improving the customers' experiences overall.
More importantly, the pro's in the cabin have kept the people safe ....
I think the survey results show that travel is stressful. Hubs are required to provide the networks needed for flexibility. The survey also shows that despite the seeming war the US Government has declared on our industry, we are improving the customers' experiences overall.
06-23-2013, 06:35 PM
#28
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Posts: 4,311
Originally Posted by johnso29
Well obviously the AFA was created to provide job protection/job improvement for those 5 year employment runs.
06-23-2013, 06:39 PM
#29
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Position: B757/767
Posts: 13,088
Originally Posted by PotatoChip
Again, do your research about what they have actually done. Clearly you haven't. You asked how I know and I told you.
06-23-2013, 06:41 PM
#30
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Joined APC: Jan 2013
Position: Seated
Posts: 4,311
Originally Posted by johnso29
And staffing a fast food restaraunt vs staffing a airplane cabin is NOT the same. The level of responsibility is NOT the same. The fact that the two industries provide a service does NOT make them very similar. Can you hire a 16 yr old to be a FA? Is the turnover cost at McDonalds higher then at an airline? What about the training costs? Insurance? Liability? Health care costs? What does it cost to make and serve a McDouble? Now what does it cost to staff and operate an MD88? By your logic I should receive the same treatment on a bus that I'd receive when hiring a limo. Apples to apples indeed.
It's simply not true. This argument is not about staffing, it's about the customer service rendered for the amount of money paid.
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