Why do the airlines provide such bad service?
06-23-2013, 07:12 PM
#41
Moderator
Joined APC: Oct 2006
Position: B757/767
Posts: 13,088
Originally Posted by PotatoChip
Not five star treatment. But at certain places we are afforded certain customer service. I have been to car dealerships where cars are $25,000 and have received terrible customer service. Do I expect better customer service at higher levels of cost? Yes. I do. But are there places that offer exemplary service regardless of cost? Yes! Have you been to many In 'n Outs?? Awesome customer service!
And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.
And I agree with you that the airline customer service is at many levels. I only brought up FA's because they are front line employees who in my opinion are the face of an airline to most passengers. They can make or break an experience.
Ok.....you typed In & Out and now I can't even remember what we are debating. Mmmmmmm..........animal style.......
The service industry is a tough one. I think for every one bad experience someone has they have forgotten 10 good ones that they also have experienced. There are no doubt bad eggs in the industry. Pilots and FAs. But unfortunately, as you mentioned, FAs stand out more because they are front line employees if you will.
Last edited by johnso29; 06-23-2013 at 07:27 PM.
06-23-2013, 07:15 PM
#42
Layover Master
Joined APC: Jan 2013
Position: Seated
Posts: 4,311
Originally Posted by LNL76
MOST FAs don't turn into a "witch" on the first and second request. After that, how "nice" should one be with someone who's not only not following instructions. but is holding things up for everyone else?
06-23-2013, 07:15 PM
#43
Moderator
Joined APC: Oct 2006
Position: B757/767
Posts: 13,088
Originally Posted by LNL76
Great points! Also. keep in mind that customers will rate FAs low because they think they're mean and power hungry when they're enforcing FARs.
'
'
Most FAs I interact with/observe(working and commuting) are diplomatic and polite when doing so. Unfortunately some are really nasty about it. Maybe they're having a bad day, but unfortunately it only takes ONE bad day to turn someone away. Is that fair? IMO no. But that's how it is.
06-23-2013, 07:22 PM
#44
Da Hudge
Joined APC: Oct 2006
Position: Poodle Whisperer
Posts: 17,473
Originally Posted by johnso29
LNL76,
Most FAs I interact with/observe(working and commuting) are diplomatic and polite when doing so. Unfortunately some are really nasty about it. Maybe they're having a bad day, but unfortunately it only takes ONE bad day to turn someone away. Is that fair? IMO no. But that's how it is.
Most FAs I interact with/observe(working and commuting) are diplomatic and polite when doing so. Unfortunately some are really nasty about it. Maybe they're having a bad day, but unfortunately it only takes ONE bad day to turn someone away. Is that fair? IMO no. But that's how it is.
I remember I got junior assigned at my regional for a flight while my uniform was in the dry cleaners. I told them I'd be perfectly happy to come in, but my uniform is OTS. "come on in, please!"
The gate agent took quite the talking to in order to let me on the airplane (I was the captain) because "wearing a uniform is an FAR!" We've all heard similar...
06-23-2013, 07:22 PM
#45
Junior Senior
Joined APC: Feb 2012
Position: Whiskey Papa
Posts: 2,850
Originally Posted by johnso29
LNL76,
Most FAs I interact with/observe(working and commuting) are diplomatic and polite when doing so. Unfortunately some are really nasty about it. Maybe they're having a bad day, but unfortunately it only takes ONE bad day to turn someone away. Is that fair? IMO no. But that's how it is.
Most FAs I interact with/observe(working and commuting) are diplomatic and polite when doing so. Unfortunately some are really nasty about it. Maybe they're having a bad day, but unfortunately it only takes ONE bad day to turn someone away. Is that fair? IMO no. But that's how it is.
06-23-2013, 07:25 PM
#46
Da Hudge
Joined APC: Oct 2006
Position: Poodle Whisperer
Posts: 17,473
Originally Posted by LNL76
Of course there are bad apples, but it just ****es me off when it's suggested that older, more experienced ones are the culprit. I've seen some young, "hot" snotnoses without an ounce of common sense or customer service acumen.
Granted, that's most of what seems to be left at the airlines, too... No retirement age and being extremely difficult to weed out the deadwood keeps fresh blood at a mere trickle.
06-23-2013, 07:25 PM
#47
Moderator
Joined APC: Oct 2006
Position: B757/767
Posts: 13,088
Originally Posted by LNL76
Of course there are bad apples, but it just ****es me off when it's suggested that older, more experienced ones are the culprit. I've seen some young, "hot" snotnoses without an ounce of common sense or customer service acumen.
06-23-2013, 07:29 PM
#48
Layover Master
Joined APC: Jan 2013
Position: Seated
Posts: 4,311
Originally Posted by LNL76
Of course there are bad apples, but it just ****es me off when it's suggested that older, more experienced ones are the culprit. I've seen some young, "hot" snotnoses without an ounce of common sense or customer service acumen.
06-23-2013, 07:29 PM
#49
Gets Weekends Off
Joined APC: Jun 2008
Position: More Drag
Posts: 447
Originally Posted by LNL76
Great points! Also. keep in mind that customers will rate FAs low because they think they're mean and power hungry when they're enforcing FARs.
'
'
06-23-2013, 07:30 PM
#50
Junior Senior
Joined APC: Feb 2012
Position: Whiskey Papa
Posts: 2,850
Originally Posted by johnso29
I am not disagreeing with you. Age is irrelevant in my experience. Crabbiness knows no age. Heck. I need my naps too, and I'm a young pup.
Thread
Thread Starter
Forum
Replies
Last Post
