Why do the airlines provide such bad service?
06-23-2013 | 05:27 PM
#11
Gets Weekends Off
Joined: Jul 2007
Posts: 2,541
Likes: 87
From: Road construction signholder
I always thought of the FA position as the equivalent of working as a waiter or waitress--sorry..."server, who will be taking care of you today"...Most of them are young, most do a fairly decent job at it, some are exceptional, and some are terrible.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
06-23-2013 | 05:27 PM
#12
Gets Weekends Off
Joined: Dec 2005
Posts: 9,304
Likes: 249
It's not the people in the industry but the industry itself. Traveling has become a very stressful event with added security measures. From the time a passenger arrives, he pays to park, pays for bags, has already paid a ticket, etc....there are too many barriers for the passenger. By the time the passenger makes it onward their mostly full flight (if they dont get bumped) it doesn't take much to make you hate it. It's the total package and unfortunately, the airlines pay the price for inefficiencies elsewhere.
06-23-2013 | 05:30 PM
#13
Gets Weekends Off
Joined: Dec 2005
Posts: 9,304
Likes: 249
Wow only took 3 posts to rag on FAs....
So, you advocate age discrimination and kicking people out after 5 years? Honestly, you guys never cease to amaze me. 
So, what's your point? Are you advocating age discrimination as well? I'm surprised and a bit disappointed with this coming from you.
So, you advocate age discrimination and kicking people out after 5 years? Honestly, you guys never cease to amaze me. So, what's your point? Are you advocating age discrimination as well? I'm surprised and a bit disappointed with this coming from you.
06-23-2013 | 05:34 PM
#14
Can't abide NAI
Joined: Jun 2007
Posts: 12,078
Likes: 15
From: Douglas Aerospace post production Flight Test & Work Around Engineering bulletin dissembler
One word ... Outsourcing. United decided to leave the toilet paper behind on a flight from SFO to London. Couldn't wait for cabin service / commissary...
Originally Posted by Gawker
United — which, for some unknown reason, is consistently ranked dead-last among airlines in the American Customer Service Index — casually forgot toilet paper on a 10-hour flight from San Francisco to London. Flight attendants instead stocked the restrooms with cocktail napkins that advised passengers to "Fly By The Tips Of Your Fingers".
Though airline employees are famous for having a sense of humor, the flight attendants weren't kidding when they told passengers to try to use materials in their carry-ons. United later apologized for the "inconvenience," and apparently explained that they were concerned that the flight would have been (more?) delayed had they stopped to restock.
Though airline employees are famous for having a sense of humor, the flight attendants weren't kidding when they told passengers to try to use materials in their carry-ons. United later apologized for the "inconvenience," and apparently explained that they were concerned that the flight would have been (more?) delayed had they stopped to restock.
06-23-2013 | 05:34 PM
#15
Junior Senior
Joined: Feb 2012
Posts: 2,851
Likes: 1
From: Whiskey Papa
I always thought of the FA position as the equivalent of working as a waiter or waitress--sorry..."server, who will be taking care of you today"...Most of them are young, most do a fairly decent job at it, some are exceptional, and some are terrible.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
06-23-2013 | 05:42 PM
#16
No longer cares
Joined: Mar 2008
Posts: 12,109
Likes: 0
From: 767er Captain
I always thought of the FA position as the equivalent of working as a waiter or waitress--sorry..."server, who will be taking care of you today"...Most of them are young, most do a fairly decent job at it, some are exceptional, and some are terrible.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, (Ever been to France?) but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
But, the key is, most move on. Can you imagine going to Chili's or Applebees and seeing some 64 year old waitress, who tells you that she has been working there since Nixon was president?
Yes, there are some high-end restaurants with much older, more experienced, and top-notch waiters--and they are top notch pros. Nowhere in the food industry would you have a work force that has been doing the same job for decades, (Ever been to France?) but as they aged got sourer and sourer and couldn't be let go short of armed robbery.
Pretty broad brush you are painting with there Herk. I guess it would be akin to someone calling you a pedophile because you only want young girls serving your drinks. And I highly doubt that you or anybody within eyesight buys tickets based on the looks of the FAs. If you do be sure to ask her if she will friend you on Facebook.... which would be pathetic on more levels that I can imagine. And you as well as anybody that their job is not just to serve you inflight. I believe that this discussion has taken place in another thread, but I have seen Pan Am FAs that I would take in a NY second over the prettiest newhire because THEY know service.
06-23-2013 | 05:44 PM
#17
Layover Master
Joined: Jan 2013
Posts: 4,375
Likes: 9
From: Seated
I do not advocate age discrimination, nor did I imply it. I said that it should not be a career job. Someone can certainly become a new flight attendant at 47, I see it all the time. As I said, spend a lifetime as a flight attendant dealing with this industry and your service is bound to suffer.
So take a chill pill before you get defensive and throw words and assumptions around.
And just to grind your gears, it would help if they stopped hiring ugly ones.
06-23-2013 | 05:50 PM
#18
Layover Master
Joined: Jan 2013
Posts: 4,375
Likes: 9
From: Seated
And I love your logic by the way. Since I wasn't there at the conception of the position I should no way know what it was meant to be? Well using this logic, I wasn't at the Gettysburg Address, the signing of the Declaration of Independence or the Magna Carta, but.....
McDonald's provides a service for x amount of dollars. Airlines provide a service for x amount of dollars. Each company's product costs x amount of dollars. Apples to apples.
Come back with solid reason and logic and less emotions.
06-23-2013 | 05:52 PM
#19
Can't abide NAI
Joined: Jun 2007
Posts: 12,078
Likes: 15
From: Douglas Aerospace post production Flight Test & Work Around Engineering bulletin dissembler
Guess it is good luck ... but regardless of age, I've experienced excellent service from Flight Attendants for over a year now ... and as a reserve loser I'm getting deadheaded all over the place.
More importantly, the pro's in the cabin have kept the people safe ....
I think the survey results show that travel is stressful. Hubs are required to provide the networks needed for flexibility. The survey also shows that despite the seeming war the US Government has declared on our industry, we are improving the customers' experiences overall.
More importantly, the pro's in the cabin have kept the people safe ....
I think the survey results show that travel is stressful. Hubs are required to provide the networks needed for flexibility. The survey also shows that despite the seeming war the US Government has declared on our industry, we are improving the customers' experiences overall.
06-23-2013 | 05:53 PM
#20
Layover Master
Joined: Jan 2013
Posts: 4,375
Likes: 9
From: Seated
While the TSA may theatre to you and I, they make a lot of the public feel safe. And guess what that does? Provides us with traveling public. Think of that for what it's worth.
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