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Well said, but charging for water is, IMO, taking it to a ridiculous extreme.Originally Posted by Molon Labe
The paying passenger is just getting what he-she deserves out of this race to the bottom. That is a ride on an airplane to destination and Nothing else. The customer has driven this and now gets it!.... AND complains as always. Mike Levine (former NWA Vice President and now Harvard Business School professor) had a theory of "Two weeks and two bucks" which meant that the customer nomatter how ****ed off would fly on your airline again after two weeks if your fare was the cheapest by two dollars. All industry trends have proven this to be essentially correct. The customer is just getting what they pay for and the customer's actions are reinforcing this trend.