Quote:
All meetings between the Lead FA, Redcoat and CA are in the cockpit behind the closed door. The final decision is always the CA's. As long as you follow the FOM you're covered.
I always give the pax one last opportunity to repent and I speak to them face to face. I feel I owe it to him/her. This meeting will be in the jetway with their bags away from cameras so that it is evident to them that they are hanging by a thread.
The FA's don't make the call. I've had one say, "It's me or the pax." After following the process and deciding to keep the passenger on board, I asked that FA if she still wants to come with us, if not we can find a replacement.
Like a boss….Originally Posted by GogglesPisano
This is the way.All meetings between the Lead FA, Redcoat and CA are in the cockpit behind the closed door. The final decision is always the CA's. As long as you follow the FOM you're covered.
I always give the pax one last opportunity to repent and I speak to them face to face. I feel I owe it to him/her. This meeting will be in the jetway with their bags away from cameras so that it is evident to them that they are hanging by a thread.
The FA's don't make the call. I've had one say, "It's me or the pax." After following the process and deciding to keep the passenger on board, I asked that FA if she still wants to come with us, if not we can find a replacement.
Damn Mandalorian gif wouldn’t upload