Why do the airlines provide such bad service? - Page 3

#21

LNL76 , 06-23-2013 05:54 PM

Junior Senior

Quote:

Originally Posted by PotatoChip

This thread is about CUSTOMER SERVICE. So yes, I did bring up flight attendants, what a shock considering they are the single most obvious source of customer service.

I do not advocate age discrimination, nor did I imply it. I said that it should not be a career job. Someone can certainly become a new flight attendant at 47, I see it all the time. As I said, spend a lifetime as a flight attendant dealing with this industry and your service is bound to suffer.

So take a chill pill before you get defensive and throw words and assumptions around.

And just to grind your gears, it would help if they stopped hiring ugly ones.

Nice spin.....YOU advocated a 5 year rule. If that isn't blatant discrimination, I don't know what is. And who cares what you think about what job someone wants to make a career? Did someone die and put you in charge?

You didn't grind my gears with your last juvenile line-----just showed some more of your colors. With that said, I'd realllllly appreciate it if all the pilots I worked with were hot, virile studs.

#22

LNL76 , 06-23-2013 05:56 PM

Junior Senior

Quote:

Originally Posted by tsquare

Pretty broad brush you are painting with there Herk. I guess it would be akin to someone calling you a pedophile because you only want young girls serving your drinks. And I highly doubt that you or anybody within eyesight buys tickets based on the looks of the FAs. If you do be sure to ask her if she will friend you on Facebook.... which would be pathetic on more levels that I can imagine. And you as well as anybody that their job is not just to serve you inflight. I believe that this discussion has taken place in another thread, but I have seen Pan Am FAs that I would take in a NY second over the prettiest newhire because THEY know service.

Once again, as in that other thread, thank you so much for being a sane voice in this ridiculous argument that blows my mind every time it comes up! Nice to see there are still some smart, mature gentlemen in this industry!

#23

PotatoChip , 06-23-2013 05:57 PM

Layover Master

Quote:

Originally Posted by LNL76

I know I did, but thanks for reminding me. Again, it's NOT age, it's years of service. Further it's simply that 63 year old FAs that have been here since flying was AWESOME certainly have enough to be ****ed about. Nothing about age.

As for your questions, this is a public forum where people are asking my opinion..... Sooo, yes, I think at least someone cares. Or do you not understand the concept of asking a question on a public forum? Really not difficult to grasp.

#24

LNL76 , 06-23-2013 06:04 PM

Junior Senior

Quote:

Originally Posted by ShyGuy

I hope my post above clarified. And btw, pilots have age discrimination while FAs do not. Used to be 60, now 65. But there are plenty of guys 65 or above who are more physically fit and capable than pilots in their 30s.

Yes I understand and didn't really think you were advocating age discrimination. As to your comment about "hoping to retire and enjoy your grandkids," that's great. Not everyone has the same desire or family situation.

#25

johnso29 , 06-23-2013 06:13 PM

Moderator

Quote:

Originally Posted by PotatoChip

Really? Take a moment or three and do a little study of history and you'll see that I am correct. I'll get you started in the right direction, google AFA History and see all they've accomplished.

And I love your logic by the way. Since I wasn't there at the conception of the position I should no way know what it was meant to be? Well using this logic, I wasn't at the Gettysburg Address, the signing of the Declaration of Independence or the Magna Carta, but.....

McDonald's provides a service for x amount of dollars. Airlines provide a service for x amount of dollars. Each company's product costs x amount of dollars. Apples to apples.

Come back with solid reason and logic and less emotions.

Well obviously the AFA was created to provide job protection/job improvement for those 5 year employment runs. And staffing a fast food restaraunt vs staffing a airplane cabin is NOT the same. The level of responsibility is NOT the same. The fact that the two industries provide a service does NOT make them very similar. Can you hire a 16 yr old to be a FA? Is the turnover cost at McDonalds higher then at an airline? What about the training costs? Insurance? Liability? Health care costs? What does it cost to make and serve a McDouble? Now what does it cost to staff and operate an MD88? By your logic I should receive the same treatment on a bus that I'd receive when hiring a limo. Apples to apples indeed.

#26

LNL76 , 06-23-2013 06:21 PM

Junior Senior

Quote:

Originally Posted by Bucking Bar

Guess it is good luck ... but regardless of age, I've experienced excellent service from Flight Attendants for over a year now ... and as a reserve loser I'm getting deadheaded all over the place.

More importantly, the pro's in the cabin have kept the people safe ....

I think the survey results show that travel is stressful. Hubs are required to provide the networks needed for flexibility. The survey also shows that despite the seeming war the US Government has declared on our industry, we are improving the customers' experiences overall.

Thank you! Did you ever stop to think YOU get excellent customer service because YOU treat people with respect? It's a fairly simple concept, YET it seems to elude many people.

#27

80ktsClamp , 06-23-2013 06:21 PM

Da Hudge

Well this is going as expected....

#28

PotatoChip , 06-23-2013 06:35 PM

Layover Master

Quote:

Originally Posted by johnso29

Well obviously the AFA was created to provide job protection/job improvement for those 5 year employment runs.

Again, do your research about what they have actually done. Clearly you haven't. You asked how I know and I told you.

#29

johnso29 , 06-23-2013 06:39 PM

Moderator

Quote:

Originally Posted by PotatoChip

Again, do your research about what they have actually done. Clearly you haven't. You asked how I know and I told you.

Can't see how it would make a difference. There are lots of people who never "intend" to work a job for a career. But it happens. Plans change. Life happens. Bottom line is that your example is flawed and a poor one.

#30

PotatoChip , 06-23-2013 06:41 PM

Layover Master

Quote:

Originally Posted by johnso29

And staffing a fast food restaraunt vs staffing a airplane cabin is NOT the same. The level of responsibility is NOT the same. The fact that the two industries provide a service does NOT make them very similar. Can you hire a 16 yr old to be a FA? Is the turnover cost at McDonalds higher then at an airline? What about the training costs? Insurance? Liability? Health care costs? What does it cost to make and serve a McDouble? Now what does it cost to staff and operate an MD88? By your logic I should receive the same treatment on a bus that I'd receive when hiring a limo. Apples to apples indeed.

The cost of all you mention is irrelevant. The basic premise remains the same. A consumer pays for something that a supplier offers. The consumer expects a level of customer service. Poor airline customer service is not that the public isn't willing to pay for it. What, if the cost of tickets went up $400 the customer service would get better?

It's simply not true. This argument is not about staffing, it's about the customer service rendered for the amount of money paid.