How the PAX see the merger...
03-25-2012 | 07:35 AM
#1
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From: Fero's
How the PAX see the merger...
United Airlines Should Be Ashamed at How Their Switchover to Continental Systems Has Failed Fliers : Enterprise Irregulars
All in all, United’s changeover to Continental’s system has proved an absolute disaster aside from the employees who have represented the airline so well — in front of customers faced with challenge after challenge. Yet even smiles and empathy will not go far enough. In part because one upgrade did not clear as it should have for a refundable ticket, one member of our team took matters into his own hands and simply walked over to a Southwest gate for an alternative flight and canceled his United ticket. I suspect we’ll all be doing this more often unless United fixes things quickly and makes amends for all the time its most profitable customers have wasted simply trying to get from Point A to Point B in the same manner that they used to.
All in all, United’s changeover to Continental’s system has proved an absolute disaster aside from the employees who have represented the airline so well — in front of customers faced with challenge after challenge. Yet even smiles and empathy will not go far enough. In part because one upgrade did not clear as it should have for a refundable ticket, one member of our team took matters into his own hands and simply walked over to a Southwest gate for an alternative flight and canceled his United ticket. I suspect we’ll all be doing this more often unless United fixes things quickly and makes amends for all the time its most profitable customers have wasted simply trying to get from Point A to Point B in the same manner that they used to.
03-25-2012 | 02:03 PM
#3
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From: B777
If only that passenger would have boarded a UA flight, he could have heard Jeff say "if I coud say two things...it's about dignity and respect" 
I've been flying for the last week and every flight we've had irate premium international passengers. To the person, they've all been angry as hell over ticketing problems.
I don't see this train wreck turning around until Jeff finds a way to deliver on the "dignity and respect", rather than just say the words.
I've been flying for the last week and every flight we've had irate premium international passengers. To the person, they've all been angry as hell over ticketing problems.I don't see this train wreck turning around until Jeff finds a way to deliver on the "dignity and respect", rather than just say the words.
03-25-2012 | 04:41 PM
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After 9 years of bankruptcy wages and treatment, does anyone have any feelings towards the passengers? When a company negotiator says "what's the rush" in negotiating a JCBA, why should I spend any emotional capital on the angst of the people sitting behind me?
Nine years of telling my family no has pretty much sucked the "happy pilot" out of me. My compassion meter is pegged once I leave home for the airport.
The only effort I will expend is flying the passengers safely from A to B. In that regard, I treat the passengers like they are my family.
Nine years of telling my family no has pretty much sucked the "happy pilot" out of me. My compassion meter is pegged once I leave home for the airport.
The only effort I will expend is flying the passengers safely from A to B. In that regard, I treat the passengers like they are my family.
03-25-2012 | 05:02 PM
#5
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I was in EWR commuting back home to IAH, when Jeff walks up to the boarding area. Well to make short story, pax thought he was a celebrity. They were taking pics with the guy!! Some people came to bs with him and Im thinking he doesnt care. I thought one guy was going to kiss him. He was handicapped and was sitting on otherside but wow he managed to get up and walk to him. Everyone that i saw complimented him on his great job with merger.
I thought it was funny how these people thought he was a legend of some sort and was that excited to tell him how great of job hes doing. Wonder what they saying now since its actually happened.
I thought it was funny how these people thought he was a legend of some sort and was that excited to tell him how great of job hes doing. Wonder what they saying now since its actually happened.
03-26-2012 | 01:59 AM
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From: A320/A319/B737 Sys Acft Maint Controller
That's not the ONLY CAL dog and Pony show going on. They're busy trying to tell US in OPB how we should think as well. What a load of Bunk!! They don't have their OWN act together and they want to run OUR act. You have to know what YOU'RE doing First to tell us ANYTHING!!
03-26-2012 | 05:55 AM
#9
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I remember UAL guys once telling me at least a merger with CAL would bring in CAL's management team to run the show instead of Glenn's group. Funny how few listened when I pointed out that Bethune and Brennenman left many years ago. Oh well happy we all anchored to the same chain now!
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