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mccPILOTLOG logbook possibly lost my log?

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mccPILOTLOG logbook possibly lost my log?

Old 04-21-2019, 09:30 PM
  #1  
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Default mccPILOTLOG logbook possibly lost my log?

I have had the mccPILOTLOG ENT edition logbook for around 5 years. This product includes the PRO version but says that it will upload the database to mccCLOUD each time you log out. It has always said it is uploaded to the cloud. (is mccCLOUD just a folder they named in my old computer?) I also have the useless cellphone app that will only receive flight data uploaded from the computer app.

My computer recently stopped working. I have my logbook backed up on a hard drive but it starts in 2016. Which means I could lose some flights in the gap past my airlines 3 year look back.

I have the option to upload the data from my cloud but it uploads nothing. It also says there is nothing uploaded into the cloud. I have my current computer, old computer and cellphone all as current devices in the app. My phone still has 5000 hours and 13 years of flights in it and I've exported the backup multiple times.

mccPilot has not answered my emails from 12 days ago about my computer swap issue or my current cellphone support emails linking exports. The company is pushing a new product that they can charge a subscription on (so think about that when you are shopping!) and they claim they will still be supporting the system slowly as it deteriorates.

I can upload the recovery file up to 2016 and try to upload my airlines look back 2 or 3 years I think. That will leave me with at least a year of unlogged flights. I am worried that this will push out my old logbook if its in there somewhere. If I can pull it out of my phone, that will save me.

Their website says they will grandfather my lifetime membership to the new app if I pay for 3 years...…

Given the current logbook situation, an interview should be around the corner.
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Old 04-22-2019, 08:42 AM
  #2  
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Better try to get your data from your employer, just in case.

I use online (cloud) backup mainly in case of fire or theft, but I also do another local backup on a separate computer or HDD. I don't trust the cloud any more than I trust my cheap PC's HDD.
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Old 04-23-2019, 04:03 PM
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update: it is backed up in the cloud.
They have multiple backups. I should be ok. Troubleshooting with the company after a response to a google review. The application is still saying there is no backup. This lengthy process through email is not something I would want to be going through with an interview deadline.
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Old 05-06-2019, 05:21 PM
  #4  
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Default MCC Pilotlog/Crewlounge Pilotlog is a RipOff

If you are considering MCC Pilot Log, here’s my experience:

I purchased MCC Pilot Log Enterprise Edition (Lifetime) 5 months ago because I had heard good reviews and the company’s web site pitched how there were no subscription fees. It cost me about $81.09 after the EUR conversion. The MCC Pilot Log web site states “We do not run a subscription plan. We have 3 editions with one-time fee for life-time use. The basic STD Edition is even FREE.”

During these 5 months I used the software, but suddenly the airline interface stopped working. I went to the support page to log a support ticket and was greeted with the following message:

“IMPORTANT NOTE : 10 years after the first release, and 2600 changes and fixes later, it was time to rebuild mccPILOTLOG on new fundaments.

mccPILOTLOG is still available to existing customers. New customers can still purchase mccPILOTLOG, if they want. However, we are no longer updating mccPILOTLOG. Instead, the team is focusing on the new logbook. We recommend all pilots to migrate to our new app CrewLounge PILOTLOG !”

After my initial disbelief and further investigation I found the FAQ page for people like me who had just purchased what was sold as a lifetime license. Below is an excerpt from the company’s FAQ page:

I paid for mccPILOTLOG, do I have to pay again ?
We keep our word : your license for mccPILOTLOG remains valid ! You have paid for a lifetime use of mccPILOTLOG, so you can continue to using mccPILOTLOG as long as you want. We do not terminate mccPILOTLOG, your logbook continues to run. We do not terminate support, you continue to receiving the same support as before.
We only terminate further updating and bug fixing. Our team is now focusing on the CrewLounge AERO Suite, a completely new platform created with the latest coding technologies and security protocols. CrewLounge PILOTLOG, as part of the CrewLounge AERO Suite, is the new pilot logbook to replace mccPILOTLOG. CrewLounge PILOTLOG is subscription based, we do no longer offer one-time payments.
We invite all pilots with a lifetime license for mccPILOTLOG to migrate and enjoy the new CrewLounge AERO Suite ! We certainly understand that you are reluctant to switching to a subscription plan. We have GOOD news for you : You don’t !
Contrary to our competitors, that either ceased to exist, or that canceled all license keys and forced users into a subscription plan, we offer grandfathering rights to all users of mccPILOTLOG ! You can now migrate your lifetime license from mccPILOTLOG to CrewLounge PILOTLOG with a one-time contribution ! Buy 3 years and get Lifetime ! No subscription, no extra charges ! We will also pay the VAT for you !
That’s true ! All pilots with a lifetime license for mccPILOTLOG can now transfer their license to the new CrewLounge PILOTLOG application and be excluded from subscriptions, for lifetime! This offer is limited in time !
As a bonus, you receive a free 1-year license for the popular calendar app CrewLounge CONNECT (value 12.00 EUR) ! And, as an extra bonus, all PRO users (mccPILOTLOG) can now free upgrade to ENT (CrewLounge PILOTLOG) without being charged extra !
So, here is our offer :
• purchase 3 years of the new CrewLounge PILOTLOG software (*)
• get 10% immediate discount (for 3-year orders)
• get another 20% discount (that is, we will pay the VAT applicable to your country)
• transfer your Lifetime license to CrewLounge PILOTLOG (be excluded from subscriptions)
• upgrade to a higher Edition ENT or the new ENT+ (even if you are on PRO today)
• get 1 year free use of our popular roster app CrewLounge CONNECT


This is a temporary offer, we hold the right to terminate this offer at any time !
(*) Pilots that purchased mccPILOTLOG in 2019, can upgrade with paying only 1-year subscription to CrewLounge AERO.”

Essentially, the lifetime software I just purchased will not be updated any more. Therefore, the airline interface will not be fixed. In other words, my software is now useless to me.

But wait, I checked out their upgrade offer and found that I will need to pay for 3 years up front to get the lifetime subscription that I already paid for 5 months ago. The price is 2.99 EUR/month or about $3.35/month as of today. A total of about $120.00. Believe it or not, I actually considered just paying the money and moving on with my life. So I downloaded the trial version of the new CrewLounge Pilot Log, imported my data and tried to download my schedule with the airline interface. Of course – it doesn’t work.

Overall, my experience with this company is extremely negative. I would not recommend MCC Pilot Log or CrewLounge Pilot Log. You will be disappointed and will end up having to pay for a real logbook program from a reputable company. Good luck folks. Learning is a change in behavior as a result of experience.
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Old 05-09-2019, 10:06 AM
  #5  
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Default Crewlounge Pilotlog/MCC Pilotlog Scam

Here is the syrupy .pdf I received from support asking me to "take a journey" with them and essentially "take one for the team."

It's been a month since I've logged a support ticket and all I've received is insincere apologies and requests for more money.


Belgium, March 2019
Dear Pilot,
Thank you for being a loyal user of mccPILOTLOG. Did I ever tell you how the story began ?
I'm actually a little bit embarrassed… the local aviation authorities refused to renew my pilot license because my logbook was a complete mess. I was grounded from my 737 duties for a couple of days…
Being a lazy pilot, I preferred to using my programming skills over handwriting. Two days later I had my new logbook printed with a couple of thousands of flights, using "some piece of software" that I wrote over the weekend. Soon after, other pilots wanted to receive a copy. That's how mccPILOTLOG got started.
At that time, it was standard practice to purchase, or sell, software on a Compact Disc. Pay once and use forever. We actually shipped a few CD to our very first customers !
Today, similar to streaming music, software has become a service, which includes the use of the program, all updates, cloud storage and helpdesk support. You do no longer purchase the software. You pay for the service, when you need it and as long as you need it !
That "piece of software" turned into a company with 25 full-time developers and support agents. But the fixed pricing model got outdated. To ensure the company's long term health, we must now switch to service subscriptions, in line with the competition and global market practices.
That puts me in a difficult situation, as I gave you my word with a lifetime use of mccPILOTLOG. From a legal point of view, I do keep my word : You can continue to using mccPILOTLOG for as long as you want. You continue to receiving our support whenever you need assistance. mccPILOTLOG continues to run, including the expensive cloud servers that sync and backup your flight data. We are only terminating further development and software updating.
However, in the future, your logbook may encounter issues when the surrounding operating system (Mac, Windows, iOS, Android) is updated, or when your airline makes changes to the crew rostering system. Therefore, we invite all pilots to switch to CrewLounge AERO today.

Your license is valid for mccPILOTLOG only. But, (for a limited time) we offer you the
opportunity to migrate your lifetime license to CrewLounge PILOTLOG through the
"grandfathering" program :
 Purchase a 3-year license for CrewLounge PILOTLOG
 Get a lifetime license (no subscriptions, no extra charges)
 Get an immediate discount of 10% (online payment)
 Get another 20% discount, as we pay for the VAT (EU residents)
 Receive a bonus 1-year free license for the calendar app CrewLounge CONNECT
Although many pilots happily migrate to CrewLounge PILOTLOG, we certainly also understand
your disappointment. Giving the new software away for free would undoubtedly make you
happy. But the satisfaction would be short lived, as our company would run into financial
problems in months, and your current logbook would stop running short after.
The switch-over from an outdated fixed pricing plan to the new subscription payment model,
causes our revenues to dropdown below the operating costs for the next 3 years. As founder
and business owner, it’s my responsibility to guarantee the company’s financial health,
without being greedy and always respecting your rights as a customer! We cannot bridge that
gap without your help! I truly believe that the grandfathering program, with all extra bonuses,
is a very honest and balanced deal. You can now migrate to CrewLounge PILOTLOG and be
excluded from subscriptions. Whereas all new customers, often junior pilots, are being
charged every year again…!
Allow me (exceptionally) to compare numbers with our main competitor LogTen Pro, who also
switched to subscriptions a few years ago :
 Pilots spent a total of 500 USD to receive all updates in the past 10 years
(mccPILOTLOG was 80 USD / 69 EUR, including all 2600 software changes)
 Nobody received a lifetime license when Coradine switched to subscriptions
(we offer a grandfathering program to migrate your lifetime license)
 Annual subscriptions for LogTen Pro are 300% more expensive (129.99 USD per year)
compared to our pricing (39.99 USD per year)
The price for migrating your lifetime license is less than what LogTen charges for 1 year!
I have no right and no intention to judge the competition. I consider Coradine LogTen Pro an
outstanding logbook and a respected company. I'm just highlighting facts and numbers.
I'm very grateful to you, for being part of the "lost-my-license-story". And I truly hope that
you will join us on our new journey : CrewLounge AERO !
Sincerely,
Pat
Captain Boeing 737 - 787
Business Owner MCC Europe-Asia
Author of the B737 MRG books
Coffee addict
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Old 06-10-2019, 11:04 AM
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Ummm,

Buy a Jeppesen Master Pilot Logbook. Write in it (with ink).
No recurring fees.
Problem solved after you resolve this mess.

The old guy at the major looking at your logbook will like a real paper logbook.

If you are at a major, you can be done logging flight time.
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Old 06-10-2019, 12:05 PM
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Originally Posted by WideRide View Post
Ummm,

Buy a Jeppesen Master Pilot Logbook. Write in it (with ink).
No recurring fees.
Problem solved after you resolve this mess.

The old guy at the major looking at your logbook will like a real paper logbook.

If you are at a major, you can be done logging flight time.
Old guys at majors don’t care if it’s paper or electronic.

Electronic, properly backed up, is vastly more resistant to errors and failure than a paper log, which can easily get damaged or lost.
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Old 06-10-2019, 12:13 PM
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Originally Posted by OOfff View Post
Old guys at majors don’t care if it’s paper or electronic.



Electronic, properly backed up, is vastly more resistant to errors and failure than a paper log, which can easily get damaged or lost.


Nobody properly backs up. I’m an old guy at a major.
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Old 06-10-2019, 12:14 PM
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Originally Posted by WideRide View Post
Nobody properly backs up. I’m an old guy at a major.
And you have never made any hiring decision nor had your decision influenced based on the type of logbook of the applicant
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