Denny Crane

Ok, this is a first for me. OMG! I'm trying get a reimbursement from my Limited Purpose FSA for two separate crowns my wife got this year. I mailed in the first claim with copies of both EOB's. I get the response that my claim was denied: "The information you sent is unreadable, illegible or a corrupt file. Please resubmit." So the next time I submit my claim electronically with photo's of the EOB's. I just got the same denial reason! Are you kidding me! They can't read a copy of EOB made with a copy machine or they can't look a picture of the same thing? Crowns aren't cheap and I don't want to forfeit money over the $500 carryover allowed.

This is total BS! This is MY money, NOT UHC's! My appeal letter is going out tomorrow. I'd call but of course they don't provide a phone number......the rat bastids!

I've never had a claim for reimbursement from my LPFSA denied before. Un ******* believable!

Anybody else have/had this problem?

Denny

LumberJack

I can't help but it sounds like total BS. UHC is a terrible company. They once referred me to a clinic to save money. Turned out that clinic was owned by a hospital and therefore just as expensive. Filed a grievance and they told me to fly a kite...

Hope it works out for you.

Rooster435

The customer service number is on the top left on the first page of the claim form. I’ve never had a problem getting them on the line. I have had a couple of claims denied for no apparent reason. Both times I called, they resubmitted and were approved. Must be a random denial generator somewhere in the works.

Where are you sending it electronically? I didn’t even know that was an option. I’ve always just faxed it according to the directions on the claim form. A process firmly entrenched in the 80s.

MD88Driver

PSA:

The UHC website allows one to e-file HSA reimbursement forms. Scan the receipt, fill out the form on the webpage (it should only take 2-3 minutes tops), attach the scanned receipt per their link, and hit enter.

I’ve been doing this for multiple years with no issues. I usually circle the pertinent data on the reciept (name, date, service description, amount, etc.) to ease the process.

Hope this helps.

Scoop

Denny,

You want to deal with this guy:

https://m.youtube.com/watch?v=_R8GtrKtrZ4

Rooster435

Is this for The Flexible Spending Account as well?

Because I have tricare and not UHC insurance I couldn’t even establish an account for login. Just been doing the old fashioned Fax method. Would love to be able to submit online though.

3 green

Remember your dealing with people who could care less about doing their job correctly(like most people out there you deal with). It's better to get someone on the phone and deal with it.

captkdobbs

Another thing that I do when submitting the claim is I include the EOB and the actual bill I paid. I've had it denied just submitting the bill since they claimed it was a duplicate submission covered under other insurance.

full of luv

Rooster, you should reapproach. I use tricare and the medical FSA for the last couple of years and submit all my "expenses" on the online form and lately all I submit is just the Tricare EOB and they reimburse my "patient responsibilty" portion on the EOB without any other bills, etc.

Denny Crane

I did that the second time I filed and got the exact same denial code as the one I mailed in. Complete and utter BS.

Denny