NoDeskJob

To add to this little thread drift...
Had an ex Emirates, male FA once as the flight leader.
It was IMMEDIATE and NOTICEABLE the difference.
Def the easiest, best, most professional couple legs of interaction

tomgoodman

Here’s a 5-minute video summary of the story:

Big E 757

I will do that. Thanks!


Update: Dang it guys, i ended up buying 3 books about Pan Am! In addition to “The Long Way Home”, I bought China Clipper and Pan Am at War.

cornbeef007

I believe it’s a function of quality control and overall philosophy. While we have some great Flight Attendants and overall service is better than any other major, I’ve seen some things that just make me shake my head.

My wife travels a lot with our two and four year old on her own. It is extremely rare that a Delta Flight Attendant would help her get to their seats. Is it their job, nope but it is very helpful. Funny thing is that it’s our pilots that help her out most often. On Alaska Airlines, the flight attendants help her virtually every time. For Alaska it’s the rule, for us the exception.

We concentrate on our business folks and I get that. Friends have been really disappointed with the care of their UMs on our flights. I’ve personally seen situations with UMs that make me cringe. My kids won’t travel as UMs on us, unless it’s the last resort. Luckily, I live in Seattle😀

It’s a function of quality control and until the overriding philosophy changes, we have no chance of getting the JD Power award.

cornbeef007

Come on dude, we already know how the review is going to go😀 You can just publish it now.

I applaud your enthusiasm and blind loyalty but an unbiased review, I think not.

Just giving you a hard time man.

JamesBond

Delta should have put the Pan Am inflight people in charge after the merger/acquisition. They have always been the best.

flyallnite

Blasphemy!! They could never have that! Remember the story about the Mumbai flights and the lav use briefing?

When I saw how cowed the new hire FAs were when I was in indoc, many moons ago, how the FA instructors clearly disdained pilots and made sure that none of their charge ever cracked a smile or made anything but a glance at us, it was clear that the culture was "Pilots Bad". I've had the pleasure of flying with ex PAA FAs as well and it's refreshing how they support the flight deck, which in turn leads to a harmonious work environment.

As opposed to the "Pilots Last" philosophy that has been the general rule around here, only making everything twice as hard. And why is that? Because everything is still siloed here, and inflight is a Feifdom. And the knaves-in-charge there all hate pilots with a hot passion and do their level best to continue that culture. Fortunately not all listen!

Spudhauler

Wow. I've had the opposite experience the overall majority of the time. Just like pilots there are some outliers, but most FAs are polite, professional, and hard working in my experience.

Delta2heavy

If you just think about this reasonably, if you just bought a brand new vehicle and paid cash for it, would you just sell it for less value one year later when it’s a perfectly good car? I don’t know how airplanes depreciate vs cars but I highly doubt we would just sell the 350s we have. Better possibility is just not getting any more and converting options to 330-900. But like someone else mentioned, they are developing a geared engine for the 350 and that may make this plane a very good option down the road when we convert our options. Let’s be real, it’s not a true delta fleet unless there are at least 3 versions of the plane to confuse you.

TED74

Someone told me the green slip snafu on the 350 cost Delta $100M. I'm not certain that thinking on the fourth floor is always reasonable?

Everyone and every team makes mistakes; too few cut their losses and make a proper correction when faced with a sunk cost dilemma. Who am I to know the right answer...I just know that our team isn't infallible even if they're better than most.