Timely Response to Schedule Requests
04-01-2018, 02:50 PM
#11
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Joined APC: Jul 2012
Position: MD-11
Posts: 245
I have called the schedulers during slow times to ask them to process my request. Such as when I look at open time and I’m the only one asking to swap/drop a trip after waiting 20 minutes. I haven’t had an issue with them refusing. If you’ve waited a while I’d just call. They’re usually very accommodating.
04-01-2018, 03:08 PM
#12
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Joined APC: Mar 2012
Position: Two Wheeler FrontSeat
Posts: 1,162
Originally Posted by KYTBRD
I have called the schedulers during slow times to ask them to process my request. Such as when I look at open time and I’m the only one asking to swap/drop a trip after waiting 20 minutes. I haven’t had an issue with them refusing. If you’ve waited a while I’d just call. They’re usually very accommodating.
04-01-2018, 04:08 PM
#13
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Joined APC: Nov 2017
Posts: 2,099
Originally Posted by Check 6
Control....
But if they are just pushing a button for the algorithm to do its thing, how is this control? Or are they actually looking at it and making sure it meets regulatory and contractual limits?
04-01-2018, 04:16 PM
#14
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Joined APC: Mar 2006
Position: Crewmember
Posts: 1,377
I always thought, "denied, insufficient reserves" was the closest button they could click.
Seriously, during ground school, we should get a tour of the scheduler's office and some information on exactly how the trip trade system works, and why it sometimes takes so long for them to push the button.
Seriously, during ground school, we should get a tour of the scheduler's office and some information on exactly how the trip trade system works, and why it sometimes takes so long for them to push the button.
04-01-2018, 04:40 PM
#15
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Joined APC: Jun 2008
Position: Scarebus Captain
Posts: 1,089
Originally Posted by StarClipper
That’s all fine, but it shouldn’t be that way. The system needs to be changed. Calling scheduling to process a trade should not become a norm. What if you’re not in a position to call?
04-01-2018, 05:04 PM
#16
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Joined APC: Jul 2007
Position: 767 Captain
Posts: 3,988
Originally Posted by FXLAX
But if they are just pushing a button for the algorithm to do its thing, how is this control? Or are they actually looking at it and making sure it meets regulatory and contractual limits?
04-01-2018, 07:20 PM
#17
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Joined APC: Nov 2017
Posts: 2,099
Originally Posted by Adlerdriver
It's control only because it's completely up to them when the process finishes. All the contractual and FAR legalities are programmed. They are simply a bottleneck in what could otherwise be a completely automated system.
I guess, but I don’t see what anybody gains from it other than annoyance from pilots. That seems counterproductive. If the contract and regulations are already programmed, then the trade will be denied or approved either way.
04-01-2018, 08:42 PM
#18
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Joined APC: Jul 2007
Position: 767 Captain
Posts: 3,988
Originally Posted by FXLAX
I guess, but I don’t see what anybody gains from it other than annoyance from pilots. That seems counterproductive. If the contract and regulations are already programmed, then the trade will be denied or approved either way.
Otherwise, they are completely irrelevant to the process. They just consent for the system to process the request in accordance with the programmed contract/FAR constraints. It's not like every scheduler is pulling out the contract and FARs to check for duty limits, 30 in 7, etc. every time someone puts in a BLA. This is obvious when you call them and politely give them sh!t for taking 6 hours to get around to hitting "enter" on your general m/u request. You tell them the request is there, they look, say "oh, let me process that for you" and 10 seconds later you have your answer.
04-01-2018, 09:09 PM
#19
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Joined APC: Jan 2007
Posts: 1,196
Originally Posted by Adlerdriver
Agree 100%. I believe the schedulers have the ability to intervene and influence the outcome of a request for better or worse if it suits them (although they'll deny it).
Otherwise, they are completely irrelevant to the process. They just consent for the system to process the request in accordance with the programmed contract/FAR constraints. It's not like every scheduler is pulling out the contract and FARs to check for duty limits, 30 in 7, etc. every time someone puts in a BLA. This is obvious when you call them and politely give them sh!t for taking 6 hours to get around to hitting "enter" on your general m/u request. You tell them the request is there, they look, say "oh, let me process that for you" and 10 seconds later you have your answer.
Otherwise, they are completely irrelevant to the process. They just consent for the system to process the request in accordance with the programmed contract/FAR constraints. It's not like every scheduler is pulling out the contract and FARs to check for duty limits, 30 in 7, etc. every time someone puts in a BLA. This is obvious when you call them and politely give them sh!t for taking 6 hours to get around to hitting "enter" on your general m/u request. You tell them the request is there, they look, say "oh, let me process that for you" and 10 seconds later you have your answer.
04-02-2018, 03:53 AM
#20
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Joined APC: Jul 2007
Position: 767 Captain
Posts: 3,988
Originally Posted by Rock
What a concept. I don’t think you are saying this is the way “it should be”.
So, it is what it is. I'm certainly not going to fall on my sword and not pimp scheduling when I want them to get off their ass and empty the trade cue because it shouldn't have to come to that. It's BS that we have to go to those lengths but we're the only ones who are going to suffer if we stand on principle over that.
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