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Old 08-15-2023 | 05:01 AM
  #71  
P/T Gear Slinger
 
Joined: May 2017
Posts: 858
Likes: 26
From: Airbus
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Originally Posted by planejoe
At $10 a bag X 30 bags conservatively per flight per hour, their current compensation is $300 an hour. Maybe they split it if there are 2 of them, still a ton of cash.
So, you reward your CS staff to abuse customers and somehow that's supposed to empower them to provide better customer service?

(we've ID'd the HQ mole account....)
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Old 08-15-2023 | 05:09 AM
  #72  
Line Holder
 
Joined: Mar 2022
Posts: 631
Likes: 53
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Originally Posted by emersonbiguns
So, you reward your CS staff to abuse customers and somehow that's supposed to empower them to provide better customer service?

(we've ID'd the HQ mole account....)

Didn't say I agree with it, I think it's total BS actually. Our gate agents need serious training on customer service along with policy changes if this place is ever to run on time or be liked by our passengers.

Doesn't change that what I wrote is factual as of right now.
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Old 08-17-2023 | 09:33 AM
  #73  
FlyingR6's Avatar
Gets Weekends Off
 
Joined: May 2008
Posts: 370
Likes: 1
From: F9 FO
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Anyone else get their swag pack from the union yet? I'm glad we're sticking with the orange, it pops and brings attention to what we're doing.
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Old 08-17-2023 | 09:36 AM
  #74  
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Joined: Jun 2010
Posts: 1,222
Likes: 29
From: seated - facing forward
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Originally Posted by FlyingR6
Anyone else get their swag pack from the union yet? I'm glad we're sticking with the orange, it pops and brings attention to what we're doing.
Is it in my snail mail box I never check ?
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Old 08-17-2023 | 10:19 AM
  #75  
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Joined: Dec 2021
Posts: 768
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Originally Posted by madmax757
Is it in my snail mail box I never check ?
pretty sure they didn't email you a lanyard.
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Old 08-17-2023 | 10:43 AM
  #76  
Stirring the pot
 
Joined: Oct 2016
Posts: 1,609
Likes: 63
From: Off reserve 🤫
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Concession stand closed is still the best message !
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Old 08-17-2023 | 11:58 AM
  #77  
Banned
 
Joined: Jul 2019
Posts: 507
Likes: 0
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Originally Posted by DumboDrop
pretty sure they didn't email you a lanyard.
Jesus, dude. Were you born yesterday? He means the actual mail. Like USPS. Or UPS. Or Fedex.
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Old 08-17-2023 | 12:04 PM
  #78  
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Joined: Jun 2021
Posts: 1,363
Likes: 102
From: Joystick Operator
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Should be in your mailbox now or soon. Saw some guys with them the other day.
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Old 08-17-2023 | 06:25 PM
  #79  
Salukipilot4590's Avatar
Scary...Scary...
 
Joined: Aug 2006
Posts: 2,606
Likes: 9
From: Rollin' Down tha 405
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Just got mine!

Nice little care package!
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Old 08-17-2023 | 10:13 PM
  #80  
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Joined: Dec 2021
Posts: 768
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Originally Posted by ReserveCA
Concession stand closed is still the best message !
No, saying no to concessions and demanding to be paid a whole lot more are two very different things.
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