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How do you react to passengers claiming there is something wrong with the airplane

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Old 01-05-2009 | 02:19 PM
  #81  
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i remember back at this airport i used to instruct and pump gas at we used to have airnet come in with barons and caravans...there was this awesome van driver that use to turn on to the ramp and cut the engine and roll to a stop...sometimes he'd come in shirtless too...there was a resturant on the field right near the ramp too...for some reason none of those things bothered people...i loved it tho! however some goon in the bar called the feds because one day his wing tip was "too close" to the building...so airnet apparently like changed their opspecs or something at this airport and they had to park xxx number of feet from the building...he was sooo fired up it was great...from then on he started parking in the middle of the ramp it was great!

last night on my way home from work on a dash8 this girl was goin bannana's bc the left engine was started...she was british and used these crazy phrases... that was great as well...
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Old 01-05-2009 | 03:04 PM
  #82  
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Originally Posted by withthatsaid182
i remember back at this airport i used to instruct and pump gas at we used to have airnet come in with barons and caravans...there was this awesome van driver that use to turn on to the ramp and cut the engine and roll to a stop...sometimes he'd come in shirtless too...there was a resturant on the field right near the ramp too...for some reason none of those things bothered people...i loved it tho! however some goon in the bar called the feds because one day his wing tip was "too close" to the building...so airnet apparently like changed their opspecs or something at this airport and they had to park xxx number of feet from the building...he was sooo fired up it was great...from then on he started parking in the middle of the ramp it was great!

last night on my way home from work on a dash8 this girl was goin bannana's bc the left engine was started...she was british and used these crazy phrases... that was great as well...
this is the most awesomest post ever! he was like shah and i was like cool and whateveeeer..anywho..c ya

Rant on...

YGBSM! Do you actually talk like this? You expect people to take you at least a little bit seriously? I'll give you a few caps here and there but come on dude!!

...Rant off.

Last edited by FlyBoyd; 01-05-2009 at 03:23 PM.
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Old 01-05-2009 | 03:23 PM
  #83  
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Originally Posted by FlyBoyd
this is the most awesomest post ever! he was like shah and i was like cool and whateveeeer..anywho..c ya

Rant on...

YGBSM? Do you actually talk like this? You expect people to take you at least a little bit seriously? I'll give you a few caps here and there but come on dude!!

...Rant off.

Though, Boyd, honestly, I do agree with you! I just couldn't pass up the chance to post this pic.

Withthatsaid182: Punctuation is such a rush if you just give it a chance. Everyone is doing it.
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Old 01-05-2009 | 03:57 PM
  #84  
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Originally Posted by AZFlyer

Though, Boyd, honestly, I do agree with you! I just couldn't pass up the chance to post this pic.
Great pic!! I usually don't care but this one got to me. I guess growing up with a teacher as a mother has its drawbacks too. I am sending this pic to her now. Thanks for the laugh
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Old 01-05-2009 | 05:13 PM
  #85  
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Originally Posted by n287hg
... but how would you react to a passenger who is convinced there is somthing wrong with the airplane
I'd treat them as if they were my mom or dad... I'd ask what makes them think something might be wrong and then would try to explain what the noises really mean...

Not getting paid for doing that but deep inside I just hope that if one of my relatives was "that annoying passenger" someone would take his/her time to alleviate his or her fears...
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Old 01-05-2009 | 06:58 PM
  #86  
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Default Treat the passenger as if she/he is your boss...

...because she/he is...

1) Passengers that ask about engine run-ups in the Beech 1900 might remember prior flights where the crew completed First Flight of Day checks with pax onboard.

2) Pax that ask about sleep, drinking, experience, etc have read NTSB reports that have listed those issues as contributing factors in accidents.

3) PAX that ask technical questions deserve your best answer (it may be "I don't know") The Airbus a320 barking dog is hydraulics, but not just "pumps". It is the PTU - a 2 way reversible motor pump that uses the hydraulic energy of one system (green or yellow) to pressurize the second system without transferring fluid.

...they have a right to know...
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Old 01-05-2009 | 07:34 PM
  #87  
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Originally Posted by SmoothOnTop
...they have a right to know...
Exactly. I get "dumb" questions whenever I go to get a haircut on my way home. They see the pilot shirt, and they ask questions that would make a microsoft flight sim "pilot" laugh. But I know that if flying makes them nervous, they are more likely to drive instead of fly - and therefore I am less needed. I do all I can to be a P.R. rep for aviation.
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Old 01-05-2009 | 08:18 PM
  #88  
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tighten your seatbelt and wipe the sweat from your forhead. try to look as nervous as possible! and mabey even cross your chest (i think catholics call it a hail marry).
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Old 01-05-2009 | 11:21 PM
  #89  
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Originally Posted by mshunter
and mabey even cross your chest (i think catholics call it a hail marry).
Actually, they don't. However, APC is not the place to talk about that or politics.


Anyway...
In the Corp./charter world, you had better be ready to do good PR, and be as open as you can. Diplomatically handle things you do not want to fully disclose to avoid further doubt. (i.e. in a Baron..."will this thing always fly on one engine no matter what")

You may cost the company a customer, or the customer may request another pilot from your company.
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Old 01-06-2009 | 06:20 PM
  #90  
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Originally Posted by withthatsaid182
i remember back at this airport i used to instruct and pump gas at we used to have airnet come in with barons and caravans...there was this awesome van driver that use to turn on to the ramp and cut the engine and roll to a stop...sometimes he'd come in shirtless too...there was a resturant on the field right near the ramp too...for some reason none of those things bothered people...i loved it tho! however some goon in the bar called the feds because one day his wing tip was "too close" to the building...so airnet apparently like changed their opspecs or something at this airport and they had to park xxx number of feet from the building...he was sooo fired up it was great...from then on he started parking in the middle of the ramp it was great!

last night on my way home from work on a dash8 this girl was goin bannana's bc the left engine was started...she was british and used these crazy phrases... that was great as well...
Back a couple of years ago I used to instruct as well as pump gas at this small airport in CT. Airnet stopped in nightly with their Caravans and Navajos. One of there Caravan pilots was known to pull onto the ramp and cut the engine in the turn and roll to a stop. In the summer he was also known to fly shirtless. Right next to the FBO's ramp was a resturant/bar that housed plenty of arm chair quarterbacks. One of the resturant customers actually called the local FSDO because they felt that the Caravan was parking too close to the building. Eventually Airnet included in their "OpSpecs" that the pilots must park "xxx" number of feet from the building. The pilot was so fired up because of the whole thing that he started parking smack dab in the middle of the ramp. It was pretty amusing to watch all the theatrics.

Last night I was commuting home on a Dash 8. One of the passengers across from me was going nuts because we were taxiing out on one engine. That was a sight to see as well.


Sorry I've been so busy lowering the standards in the regional airline industry, it has actually crossed over and I'm bringing down the standards of APC.
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