HercDriver130

yep... happens all the time... and then.. most of the time.. they seem to pick and choose what they want to update from the info provided...... its was not this way years ago......

BrandiNett

Howdy!

We do our best to update the Airline Profiles as quickly and accurately as possible when we receive an update submitted by our members, but occasionally verification of a requested change takes a little longer than we'd like. If you feel like we've missed some changes, I apologize!

Please resubmit any changes or updates you'd like to see made and I will make sure those updates get added quickly and correctly.

Thanks.

SqueeG

Hello.

I would like to put in a request to standardize the "Quicktake" section of the profiles so as best to compare apples to apples. Currently, all the information that resides in these sections is presented in a haphazard manner with no order of presentation.

With this in mind, I would like to humbly suggest that there are a number of standard items that should be included in each profile (if possible) and presented in a standard format. For example, "Last date of Update" should begin every page. However, other information, like "ordered x# of (type of aircraft) as of date" is not standard and often precedes the more commonly sought information in a profile.

Vacation time, Deadhead pay, cancelation pay, travel benefits & type, health insurance, reserve times, training information, etc. are all standard items that would be very useful information in a profile. Were they included in a dedicated spot AND presented in a standardized format it would greatly reduce the repeated questioning that regularly occurs in the "update threads" in the various forums. It would also encourage members to fill in the spots where information is missing. Other items, like "Owns an oil refinery outside of PHL" isn't really a top of the list item and simply adds noise when it is not prioritized against more commonly sought information.

I would be glad to volunteer my time to help accomplish this undertaking if it would be seen as a value-add to the community. Thank you for your consideration.

BrandiNett

I will alert our person who updates the profiles of your suggestion.

CaptainCarl

Typical non-answer from SkyNet. Post when you have an actual answer from the "person who updates the profiles."

BrandiNett

I didn't realize that a polite, professional acknowledgement of someone's suggestion was robotic of me. Thank you ever so much for your helpful input! I just don't know what I would do without your intimate knowledge of how my job works or your many years of providing professional customer service.



SqueeG:

I did pass your concept on as noted and I spoke with the guy who updates the profiles about it earlier. He said it is a good idea, but he has no idea if or when it would happen.

Until we know whether or not it will actually go through, if you have any particular suggestions about how things should be arranged (specific order of items, for example) please post them here, email them from either the update link or from the Contact page. He will compile the data, and put it together for the tech team to review.

CaptainCarl

Just give me the chance, I'll do a better job than your current "guy who updates the profiles."

That's more like it

whalesurfer

APC used to be the place to go to for information on specific airlines. Quality, up-to-date, no BS information. When someone submitted changes they're usually posted within hours, not weeks or months. I once submitted a correction on a specific airline and within 2 hour received an email response asking me for additional details. 30 minutes after the additional info was submitted the correction had been made on that airline's profile.

When APC founders sold this forum to InternetBrands the quality of the information diminished and the message forums are now slowly turning into just another flightinfo.nonsense site..

Maybe you've had "years of of professional customer experience" but the original owners of this site spoiled us with actual customer experience. They were pilots, they understood pilots, they updated the interview and airline profiles VERY promptly and they listened to our feedback as opposed to responding to critique with rolling eyes emojis. You don't listen. You say you do but these are just empty words. You're just another manager.

CaptainCarl

Hear hear, very well said whalesurfer.

BrandiNett

If you have a problem with the profiles, you are more than welcome to submit changes. The last time I checked the profile content guy responds to messages for profile updates very promptly.

Updates themselves might be a bit slower because we do like to verify information that is submitted with our contacts in the industry before publishing the changes.

If you would like to volunteer to be someone to help verify information, all you need to do is submit a change for the airline you can verify and indicate as such in your message.

No, I am not a pilot, but I am a community and customer service manager and everything you guys say is listened to, in as professional a way as I can muster, and I do my best to get what you guys ask for. If that is not excellent customer service then I don't know what else can be done.

That being said, what I am capable of doing and what you expect me to do for the site don't seem to be the same.

It's probably not clearly obvious to you, but anything that happens with the forums that I have direct control over is taken care of as soon as I am made aware of the issue. As for larger things that I can't fix, there are processes here at IB that I have to follow for tech changes and it isn't immediate - I have to go through my boss, the product manager, and our technical manager before pretty much anything can be done.

And yes, sometimes I use a rolling eyes emoji. I am human, I have feelings, and sometimes I like to express them.