RAHPilot5

Is she hot?

ewrbasedpilot

She's already BURNED him.........so whaddya think????

southbound

Looks like it may be time for a new ex-wife....

yawdamp

Not all airlines are the same. I've purchased a tx on SWA a week before my intended departure and SWA changed the tx with only a minor additional charge. All of you who think the airline did the right thing, YOURE BRAINWASHED. The right thing would have been TAKE CARE OF THE CUSTOMER. I also must say, it shows your weak character to put this guy down for expecting good customer service. Even if he received bad service from his ex

Jack Bauer

Well said.

SoCalGuy

"Fat, Drunk, and Stupid is no way to go through life son....." comes to mind.

Brainwashed?? The rational that you display is just about as weak as the person in question not buying an 'unrestricted' ticket at time of purchase!! It is quite obvious that this customer knew who he was dealing with.....the child's "evil ex-wife". With that self proclaimed fact, why not CYA and pay a bit more to have that insurance incase she decides to be an 'idiot' when the big day of travel comes about??

Bottom line, I ASK again, in today's world why is it always the 'other persons' fault...in this case the airline?? Using the easy out and blaming the airline for your mistake is such the mantra for todays traveling public. NO one made the customer buy the restricted ticket!! If he/she wanted the luxury of being able to freely change the travel plans w/o penalty, I'm sure he/she had the option to partake in a unrestricted ticket when the travel plans were made....plain and simple.

As touched on earlier in the thread, a Zone Fare would have been a great back up on a single leg flight. In the end (flight loads permitting), the Zone Fare most likely would have been cheaper than the 'restricted ticket' and had all the perks of a 'unresticted ticket'. A lesson for us all riding off-line as rev pax on restricted fares.

Jack Bauer

Lets just say this is not an isolated case and in fact CAL is taking this approach with a lot of its customers. So the company saves the trouble of not rebooking. This warm and fuzzy feeling of being right vs. piissing off customer after customer after customer, etc and having those customers find a better fit with another airline that realizes losing multiple customers on a steady basis over the life of the operation (not to mention friends and family of said piissed off customer leading those people to speak with their wallets in favor of another airline) is not worth it. In business this strategy has proven to be a loser over the long haul. One piissed off pax can also hit dozens of website messsage boards inflicting even more damage (if you know how to sing and play a guitar the damage could be multiplied by many millions....see story on "United breaks guitars").

Again, if you want to run a business that caters to people who most of the time have a lot of choices, sometimes its better to be wrong and flexible than right and losing business. This is true of all businesses, not just CAL.

Wheels up

Well, all airlines WILL change an restricted ticket BEFORE the flight, but if you are a NO SHOW for your flight and you have a restricted ticket, I doubt that any airline will necessarily honor the expired ticket.

If you need flexibility, BUY AN UNRESTRICTED TICKET.

SoCalGuy

Short and simple, I understand what your saying.

Again.....a Customer has a choice to purchase a ticket from "A-B". When doing so, it is no secret that there are choices on different ticket classes/prices. The point that I was making is that if the Customer is going to pay the "Blue Light Special" on a restricted class ticket, DONT expect to have all the freedoms of flying outside the stipulated rules/restrictions that the Customer chose to fly on when they purchased the fare. If that's what he/she expects, they pay the $$ for an unrestricted fare and have at it....or fly with another airline who 'may' let you make 'fee-free' changes on a multi-leg journey to your final destination. There are choices for the Customer to make.

Your right, the key word, it's a business.

Wheels up

Your full of it. Airline tickets are not home renovations. Airline seats are perishable commodities like a carton of milk. Very little difference between them. When Joe Sixpack goes to buy an airline ticket, he clicks on the lowest fare regardless of airline 85% of the time. The rest are frequent fliers or corporates. All that blabber about "I'm never flying on your airline again" is a bunch of laughable BS. Next time they fly, all that's forgotten and it's "click on the lowest fare" AGAIN.

That's what the American public wants, and that's what they're getting . . . cheaper than bus travel prices, with bus travel service.

My bet is that guy with the roughed up guitar, clicks on United if they have the lowest fare again next time he has to fly. His musical diatribe may get his band a few gigs, however . . . . depending on if he's the cheapest available, of course.